I have bought a brand new DELL inspiron a month back. Yesterday evening i was borwsing through and all of sudden windows was scanning the laptop and showed below errors:
I`ve got 5 critical error as below(i`ve tried to remember few of them)
1) Harddrive not responding within 500 ms - Critical Error
2) 40% of harddrive not accesible - Critical Error
3) Harddrive does not respond to system commands - Critical error
Like this another similar error message which was also critical was displayed and was told to fix it ASAP. I saw MacFee pop up "Trojan" found and removed..
After that i tried to goto WINDOWS SECURITY CENTER and i saw MacFee was in OFF and not able to on even after several attempts.
But i`m sure Macfee was on regularly. And soon i saw all my files in harddisk were missing and the space in Harddisk was still showing as it was beofe virus attacked(i.e with used space).
I`ve tried to restart. Still Risk message came from macfee and all the option of MacFee were in RED(could not ON by manual as well)
Also i tried to do SYSTEM RESTORE for a date (as of 8th April 2011). Still problem exists.
*) After hearing from my friend, i`ve installed Malware Bytes and did FULL SCAN. It had found 2 TROJAN virus and i`ve REMOVED both using Malware bytes.
After 2 times of restart after above step, i`m not able to see the files missing and still the Macfee "Your computer is risk" is popping up.
Windows seem to be working OK.
My kind request for you to help me in my lap. I`ve got very valuable documents and i`m looking to get back it eagerly.
Please help me.
Thanks in advance for your help.