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Antivirusware Virus Creating Mayhem


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#1 Jasumi

Jasumi

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Posted 10 April 2011 - 11:46 PM

Hello, I've been dealing with blue screens the pass couple of days...

Last year I somehow managed to acquire the Antivirusware virus somehow (oddly enough, I rarely used the Internet all on the machine). Although, I did not have any virus protection installed or a firewall up, so perhaps that is the case. Now, I did manage to remove a fair share of the Antivirusware mischeif so that it would not load--but at boot up I would get a message saying one of its .dll files failed to load. To this day, I still have this error message at my desktop everytime my PC starts.

Yesterday, I was on the Internet, when the computer suddenly blue-screened. Upon startup, it stated that an IRQL_not_less_or_equal error was preventing windows from starting. I highly suspect my win32k.sys file has been infected or is being attacked. I also believe the virus doing this is the Antivirusware one, and that over time it has become more virulent on my system and it needs to be completely removed, once and for all.

To make matters worse, I can log into Safe Mode only 30% of the time without my PC crashing at the sign-in screen or as the desktop is loading. Sometimes it will even crash at complete random while I am inside Safe Mode while clicking on a button.

To make matters more interesting, I was using Malwarebytes to scan for viruses, and it found 60 in my system folders. Oddly enough, my computer randomly decided to shut down (and prompted me it was shutting down, like it had a mind of its own) while Malwarebytes was still scanning my hard drive, leading me to believe this is the virus's way of avoiding detection.

I'm about at wits end here. Any advice is welcome!

Edited by Jasumi, 10 April 2011 - 11:51 PM.


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#2 Blade

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Posted 20 April 2011 - 05:23 PM

Hello and :welcome: to BleepingComputer.

Try running Malwarebytes this way.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

  • Make sure you are connected to the Internet.
  • Launch Malwarebytes' Anti-Malware
  • Click on the Update tab and click the button Check for Updates
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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