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2 replies to this topic

#1 ReallyKD


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Posted 10 April 2011 - 09:43 PM

I have many people take a look at my computer and they cannot fix this problem. I have been using Hijackthis.com but I have no idea how to decipher it. Problem is as follows: computer screen will go completely white in the middle of doing something and I have to Ctrl+Alt+Delete and end all ieexplorer.exe functions. Does anyone recognize this?


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#2 ReviverSoft


    Happy to help!

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Posted 11 April 2011 - 01:36 AM

Hi there!

Step 1: Install and run the following security tools:


Spybot S&D

(This should remove security threats, if any)

Step 2: Refer to these articles...

Link 1

Link 2

If the problem persists, you could try reinstalling Internet Explorer on your computer, by downloading the latest version from here.

You could also start using other browsers like Firefox, Chrome and Opera.

Edited by ReviverSoft, 11 April 2011 - 01:37 AM.

ReviverSoft - Happy to help!

#3 hamluis



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Posted 11 April 2011 - 07:09 AM

If you have malware issues...and have a HJT log...I suggest that you follow the steps 6-9 in Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .

Please follow the instructions exactly and note that the logs created are to be posted in the forum linked to in the Prep Guide, Virus, Trojan, Spyware, and Malware Removal Logs - http://www.bleepingcomputer.com/forums/forum22.html .


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