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Constantly getting error message saying IE encountered a problem and must shut down


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2 replies to this topic

#1 NinaJay

NinaJay

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  • 1 posts
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  • Local time:09:14 PM

Posted 10 April 2011 - 06:08 PM

When attempting to click on certain links or open attachments, the error message saying that "IE has encountered a problem and must shut down" occurs. At other times, programs will freeze up. I have disabled toolbar add-ons, and that was no help. I used Easy Cleaner to clean registy and to delete unnecessay files. There was a .tmp file that would not delete. I did not find that file using Autoruns.

I would very much appreciate any help you have to offer.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Charles Moehring at 17:27:17.26 on Sun 04/10/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.512.132 [GMT -4:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Yahoo!\Common\YMailAdvisor.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony\Giga Pocket\usbsircs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
svchost.exe
C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe
C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Sony\Giga Pocket\ReserveModule.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Sony\Giga Pocket\gps.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Documents and Settings\Charles Moehring\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
mStart Page = hxxp://www.yahoo.com
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: UrlSearchHook Class: {00000000-6e41-4fd3-8538-502f5495e5fc} - c:\program files\ask.com\GenericAskToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\program files\yahoo!\companion\installs\cpn3\YTNavAssist.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: SideStep Browser Helper: {08351226-6472-43bd-8a40-d9221ff1c4ce} - c:\windows\downloaded program files\SbCIe026.dll
BHO: CCHelper Class: {0cf0b8ee-6596-11d5-a98e-0003470bb48e} - c:\program files\panicware\pop-up stopper\CCHelper.dll
BHO: Simppull Toolbar: {627af46b-2076-42ae-a2fd-8428734d3e74} - c:\program files\simppulltoolbar\simppulldx.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar4.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: Updater For Simppull Toolbar: {c4b8bab4-1667-11df-a242-ba9455d89593} - c:\program files\simppulltoolbar\auxi\simppulltoolbAu.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: {E4E6BF2A-1667-11DF-A01F-1F9655D89593} - No File
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn3\YTSingleInstance.dll
TB: Pa&nicware Pop-Up Stopper: {7e82235c-f31e-46cb-af9f-1add94c585ff} - c:\program files\panicware\pop-up stopper\pstopper.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar4.dll
TB: Simppull Toolbar: {627af46b-2076-42ae-a2fd-8428734d3e74} - c:\program files\simppulltoolbar\simppulldx.dll
TB: ShopAtHome Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: Support.com Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: {6A048BB7-E017-4326-B207-AA996C77BBCB} - No File
EB: SideStep: {08361226-6472-43bd-8a40-d9221ff1c4ce} - c:\windows\downloaded program files\SbCIe026.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
mRun: [ZTgServerSwitch] c:\program files\support.com\client\bin\tgcmd.exe /server
mRun: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
mRun: [QuickFinder Scheduler] "c:\program files\corel\wordperfect office 2002\programs\QFSCHD100.EXE"
mRun: [Share-to-Web Namespace Daemon] c:\program files\hewlett-packard\photosmart\hp share-to-web\hpgs2wnd.exe
mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [YMailAdvisor] "c:\program files\yahoo!\common\YMailAdvisor.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\gigapo~1.lnk - c:\program files\sony\giga pocket\usbsircs.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqthb08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\imaget~1.lnk - c:\program files\sony corporation\image transfer\SonyTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\timerr~1.lnk - c:\program files\sony\giga pocket\ReserveModule.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vaioac~1.lnk - c:\program files\sony\vaio action setup\VAServ.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {3e230861-5c87-11d3-a1c6-00105a1b41b8} - {08361226-6472-43BD-8A40-D9221FF1C4CE} - c:\windows\downloaded program files\SbCIe026.dll
Trusted Zone: officemicrosoft.com
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {0837121a-6472-43bd-8a40-d9221ff1c4ce} - hxxp://download.sidestep.com/get/k22675/sb026.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1144419723156
DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - hxxp://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37528.4024537037
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R3 SMBE;Sony MPEG2 Encoder Board (WDM);c:\windows\system32\drivers\Smbe.sys [2002-4-23 594668]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
.
=============== Created Last 30 ================
.
2011-04-10 20:37:43 388608 ----a-w- C:\HijackThis.exe
2011-04-10 19:51:39 -------- d-----w- c:\program files\ToniArts
2011-04-10 19:51:19 733184 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\iKernel.dll
2011-04-10 19:51:19 69715 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\ctor.dll
2011-04-10 19:51:19 5632 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\DotNetInstaller.exe
2011-04-10 19:51:19 32768 ----a-w- c:\program files\common files\installshield\professional\runtime\Objectps.dll
2011-04-10 19:51:19 266240 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\iscript.dll
2011-04-10 19:51:19 172032 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\iuser.dll
2011-04-10 19:51:18 180356 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\iGdi.dll
2011-04-10 19:51:17 303236 ----a-w- c:\program files\common files\installshield\professional\runtime\10\01\intel32\setup.dll
2011-04-09 14:18:50 -------- d-----w- c:\docume~1\charle~1\applic~1\RegistryKeys
2011-04-08 14:19:57 -------- d-----w- c:\docume~1\charle~1\locals~1\applic~1\AskToolbar
2011-03-28 22:24:04 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-03-28 22:24:04 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-03-28 22:15:48 -------- d-----w- c:\program files\Index.dat Analyzer
.
==================== Find3M ====================
.
2011-04-10 20:09:33 731000 ----a-w- C:\autoruns.exe
2011-04-10 20:09:33 595832 ----a-w- C:\autorunsc.exe
2011-02-09 13:53:52 270848 ------w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ------w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2001-08-18 12:00:00 94784 -csh--w- c:\windows\twain.dll
2008-04-14 00:12:07 50688 --sh--w- c:\windows\twain_32.dll
2010-09-18 06:53:25 974848 --sha-w- c:\windows\system32\mfc42.dll
2008-04-14 00:12:01 57344 --sh--w- c:\windows\system32\msvcirt.dll
2008-04-14 00:12:01 413696 --sha-w- c:\windows\system32\msvcp60.dll
2008-04-14 00:12:01 343040 --sha-w- c:\windows\system32\msvcrt.dll
2008-04-14 00:12:02 551936 --sh--w- c:\windows\system32\oleaut32.dll
2008-04-14 00:12:02 84992 --sha-w- c:\windows\system32\olepro32.dll
2008-04-14 00:12:32 11776 --sh--w- c:\windows\system32\regsvr32.exe
.
============= FINISH: 17:28:37.26 ===============

Attached Files



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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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Posted 19 April 2011 - 08:10 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 m0le

m0le

    Can U Dig It?


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Posted 24 April 2011 - 06:06 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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