Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Wireless connection dropped.


  • Please log in to reply
9 replies to this topic

#1 pjst1201

pjst1201

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:03:30 AM

Posted 10 April 2011 - 02:37 PM

Just finished working on get laptop clean up after battling virus/malware issues (with BleepingComputer forum help).

Was about to post on BleepingComputer about my CD drive issue and ...

Wireless "stopped" working. Used other wireless devices in the house. Works for all of them. Plugged cable into this laptop. That works. (communicating through that now.)

Rebooted computer. Seemed to work for a bit ... then stopped again.

Tried to enable using Network Connections. Get error message. "Connection Failed".

Tried Device Manager >> Properties. Advance tab says "Wireless Off". Tried selecting "Wireless On". Lets me do that & select OK with no error. But doesn't come back on.

Device manager also says it is working properly. Tried Troubleshoot button, it just takes me to Microsoft support page and asks if it is in the HCL. My guess is yes. Because this is an old DELL Latitute D620. I've been using the laptop for 4 months now.

This is what I have.

******************** SYSTEM DEVICE ********************
Class: Network adapters
Device: Intel® PRO/Wireless 3945ABG Network Connection
Resource:
IRQ: [00000017]
MEM: [EFDFF000 - EFDFFFFF]
Device Drivers:

Any help would be appreciated.

Cheers,
Pamela

BC AdBot (Login to Remove)

 


#2 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:04:30 AM

Posted 11 April 2011 - 08:34 AM

Hi pjst1201,

Can you look on the left hand side of your laptop for a switch that looks like this:
Posted Image

This is the wireless switch on the D620. This will effectively turn the Wireless off and on.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 pjst1201

pjst1201
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:03:30 AM

Posted 11 April 2011 - 11:00 AM

Thanks. Switch was still on.

#4 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:04:30 AM

Posted 11 April 2011 - 12:04 PM

Are you using the Dell wireless utility or the Intel wireless utilities?
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#5 pjst1201

pjst1201
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:03:30 AM

Posted 11 April 2011 - 12:06 PM

On the properties page, it says Intel.

#6 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:04:30 AM

Posted 11 April 2011 - 12:11 PM

Ok. Down by the time. Do you have an Intel Wireless Connection Manager?
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#7 pjst1201

pjst1201
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:03:30 AM

Posted 11 April 2011 - 04:34 PM

No.

#8 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:04:30 AM

Posted 12 April 2011 - 07:13 AM

Hi again pjst1201,

Let's try updating your drivers for your wireless network connection.

Go here and click on the download button for the file named: ICS_Dx32.exe. Save this file to your desktop then double click on it. Once the installer runs through installing your driver files, reboot your laptop and check your wireless connection to the internet.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#9 pjst1201

pjst1201
  • Topic Starter

  • Members
  • 29 posts
  • OFFLINE
  •  
  • Local time:03:30 AM

Posted 13 April 2011 - 07:46 PM

That worked! Thanks.

Guess something got corrupted?

#10 techextreme

techextreme

    Bleepin Tech


  • Members
  • 2,125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pittsburgh, PA
  • Local time:04:30 AM

Posted 14 April 2011 - 07:28 AM

Hi pjst1201,

That is the most likely answer yes. Some portion of the driver was corrupted and by using the drivers directly from Intel you were able to straighten out your issue.

Happy Computing!!
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users