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Etiquette in getting help

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#1 killerwhale


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Posted 10 April 2011 - 10:01 AM

I need some help in removing a number of viruses, and am unsure of the process here. Is it OK, just to post here, or is there another method? In another part of the site I read something about a log and one to one help or something?

In the hope that someone can help I am going to post. Please redirect me if this is inappropriate etiquette.

I got a warning screen saying that I had a bunch of viruses, and asking me to click to resolve them. I stupidly thought it was actually a part of Windows, but when I pressed the remove button a further warning screen came on saying something wasn't right, and not to proceed. And then my Norton protection software said that an attempt to infect me had been stopped.

Then I ran Norton and got a few minor infections stopped but nothing major.

Now the viruses have alarming names like Trojan Qoologic - Key Logger, and Magic DVD Ripper and Trojan Virtumonde etc etc.

Looking around the web it seems that these names can be associated with Fake Viruses set up to get you to download Viruses in the guise of Anti Virus software. In fact this may have been what the first attempt was.

My question is, how can I be sure I am not infected. Can I trust Norton? Everyone says not.

If I am infected how can I get rid of these viruses.

I am sure these are obvious, stupid questions, but any help in solving this would be much appreciated...

Edited by hamluis, 10 April 2011 - 04:05 PM.
Moved from Win 7 to Am I Infected.

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#2 Allan


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Posted 10 April 2011 - 10:02 AM

Post your question in the Am I Infected Forum and they will tell you what you need to do.

#3 dc3


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Posted 10 April 2011 - 11:35 AM

As Allan has suggested you should post a topic in the Am I Infected forum. I would suggest that you follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and what you have done to try to resolve them.

If you have any questions please post back in this topic with them.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





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