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Virus Problem


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5 replies to this topic

#1 DamSexy

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Posted 28 December 2005 - 01:27 PM

I use Kaspersky anti-virus personal on my computer but lately I have been having problems with my computer and I have followed bleeping computers guide to hopefully remove any viruses or what ever there is on here.

The problem is I used the free online virus scanner on BitDefender which told me I have about 5 viruses which it cannot remove itself. So why is it Kaspersky does not pick these viruses up for me? and how can I now remove these viruses?
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#2 Joshuacat

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Posted 28 December 2005 - 01:49 PM

DamSexy:

Make sure that your antivirus program is fully updated with the latest virus detection files.
Boot your computer from safe mode.
Open you antivirus program. Run a full scan.
Remove/fix any items found.

Could you also report back with the names/files/locations that BitDefender said were infected with a virus.
JC

#3 DamSexy

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Posted 28 December 2005 - 02:18 PM

This is where it is situated:

C:\Documents and Settings\DamSexy\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\loaderadv698.jar-e18f163-1c2e078a.zip=>Dummy.class (BAD CRC)

I was told that the disinfection had failed.

Kaspersky is completely up to date so I can not understand why it will not detect it?
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#4 Joshuacat

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Posted 28 December 2005 - 02:29 PM

You can clear the cache directory in the Java Runtime Environment.

To do this, please following the steps in the link below:

Clearing the Java Runtime Environment (JRE) Cache

After doing this, try to run the BitDefender scan again to see if anything is detected.

Let us know if that helped.
JC

#5 DamSexy

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Posted 31 December 2005 - 12:03 PM

It worked!! Thanx very much for your help!
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#6 Joshuacat

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Posted 31 December 2005 - 03:00 PM

Thanks for letting us know.
JC




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