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virus, malware even after running malwarebytes


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#1 blueunicorn4

blueunicorn4

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Posted 03 April 2011 - 08:21 AM

Hi

My husbands computer is running windows 7 and has picked up a virus/malware. Had problems running malwarebytes, so ran Rkill (eventually!!) and then malwarebytes which found 5 infections which we removed. Restarted computer and still got the pop up box. The pop up warns that you have a virus and there is a pop up box that appears when you try to run any programme and blocks the programme from running. The original problem also meant couldn't access internet even in safe mode. Loaded Rkill and MBAM from a memory stick and copy pasted to desktop.Pop up box text shown below.

security alert
virus alert
application cannot be started
the file sxpwutil.exe is damaged
do you want to activate your antivirus software now?

on the task bar it pops up with antivirus software alert warning of a virus 'win32/nuqel.E'
and a window with antivirus programme which looks like it is running an antivirus programme. The programme box has a green shield icon on the left.

Hope this is clear. Look forward to some help
Thanks in advance for your time

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#2 blueunicorn4

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Posted 08 April 2011 - 08:44 AM

Help!!!Please can someone point me in the right direction for this. My husband is driving me nuts being computerless for almost a week. Can't open anything without the virus popping up and no internet. Thanks




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