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Pc Won't Boot Past Start Screen


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#1 JustinR

JustinR

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Posted 03 April 2011 - 07:34 AM

Hello

I am trying to fix my friends PC for him and basically he got some bad malware it was Antimalware Doctor he said it was called. After he restarted it gets to the first screen does all the checks and then it goes to a black screen with a blinking white cursor in the top left corner and will not load past that point.I can access the BIOS though on start up .I cannot even get to the safe mode prompt or anything and all this happens before the XP logo. Wondering if anyone might have an idea on how to get to safe mode somehow (trying to no reformat as he has stuff he doesn't want to lose) once there I will have no problem removing the virus.

Thanks
Justin

Edited by hamluis, 03 April 2011 - 10:01 AM.
Moved from XP to Am I Infected.


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