Posted 03 April 2011 - 04:49 AM
Greetings everyone, I have a rather odd issue with a system I'm repairing for a friend. Its a Gateway 7330GZ laptop and the issue it has specifically relates to sound issues. According to the Device Manager, the audio driver (Conexant AC-Link Audio) is installed and everything is functioning normally. However under Sounds and Audio Devices Properties it shows "No Audio Device". The really puzzling thing is all the windows sounds do work (startup, error, shutdown etc) but nothing else. I've dealt with this laptop on a previous occasion but in that instance, it seems the driver did in fact get uninstalled somehow, yet the system sounds still worked also. This time its slightly different and I'd like to get to the root of the problem. Can this problem be caused by malware?