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Strange Sound Issue


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#1 jazen

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Posted 03 April 2011 - 04:49 AM

Greetings everyone, I have a rather odd issue with a system I'm repairing for a friend. Its a Gateway 7330GZ laptop and the issue it has specifically relates to sound issues. According to the Device Manager, the audio driver (Conexant AC-Link Audio) is installed and everything is functioning normally. However under Sounds and Audio Devices Properties it shows "No Audio Device". The really puzzling thing is all the windows sounds do work (startup, error, shutdown etc) but nothing else. I've dealt with this laptop on a previous occasion but in that instance, it seems the driver did in fact get uninstalled somehow, yet the system sounds still worked also. This time its slightly different and I'd like to get to the root of the problem. Can this problem be caused by malware?


Thanks,
Jason

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#2 Suicide King

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Posted 03 April 2011 - 09:23 AM

Whenever I suspect something is missing, I start by running a system file check to make sure all the windows files are there. You can do this by going to a command prompt and typing "sfc /scannow". The system file check my ask for an installation disk during the scan, so have it handy.

We'll start with that for now, and move on from there.

#3 jazen

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Posted 03 April 2011 - 11:56 AM

Okay, I tried it, however the interesting thing is the system is running Windows xo Home Edition SP3 but it asked for Windows xp Professional SP3, in any event, the latest version I have is Windows xp MCE2005 SP2. All my xp cds are original with no service packs.




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