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Slow browser after removing Malware


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4 replies to this topic

#1 peter1981

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Posted 02 April 2011 - 12:26 PM

My computer was infected with some Malware, which I was able to remove with assistance from this site, but my browser is now loading web pages slowly/incompletely, and eventually stalling, which I have only been able to counteract by periodically reloading the browser or rebooting the computer. There were several problems that we removed, mainly the fake windows security and redirected web browser malware. Several scans under the direction of the Malware Response Team shows the computer to nw be clean, but something is broken, because my browser is essentially unusable. The PC is 2.4GHz P4, 1Gb RAM, Win XP SP3, IE8. Things were running fine prior to the Malware infection, and I haven't been able to get the browser to work normally. I have installed a couple of recommended updates from the MS site, and started going down their browser troubleshooting process, but performance has only deteriorated. I would be grateful for some assistance.

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#2 hamluis

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Posted 05 April 2011 - 06:00 PM

Have you tried reinstalling IE 8...or resetting it? I would try the following.

Reset IE 8

Louis

#3 peter1981

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Posted 05 April 2011 - 07:39 PM

Louis, thank you for the reply. I have reset Explorer, and also re-registered the components based on MS t/s instructions. If anything, the performance has gotten worse. I was thinking of un-installing IE, and then re-installing it, just concerned that I will wind up with nothing. I installed Chrome, but it wouldn't run; complained about missing user profiles, I believe. BTW, the computer runs XP. I have also noticed that the Internet security settings will change from the default from time to time without my conscious intervention - ActiveX related stuff, and a couple of other things.

#4 sundavis

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Posted 06 April 2011 - 01:38 AM

complained about missing user profiles

It sounds that the user profile is missing or corrupted. Go to this thread to check or recover a lost user profile accordingly.

#5 peter1981

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Posted 11 April 2011 - 09:58 PM

User profiles seem OK. I have uninstalled/re-installed IE8, and browser problems continue.




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