Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Register a free account to unlock additional features at BleepingComputer.com

Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Latest News: Skype Preview for Windows 10 is Getting Split View Mode

Featured Deal: Get 95% Off the Certified Information Systems Security Professional Training Course

Cannot Load Device Drivers (Error Code 31)

Started by Jay18 , Apr 02 2011 10:52 AM

Please log in to reply

6 replies to this topic

#1 Jay18

Members
27 posts
OFFLINE

Local time:12:51 PM

Posted 02 April 2011 - 10:52 AM

I have a Pavilion a6700y machine that a customer brought me, Vista 64-bit. It is having trouble with the network drivers for the onboard LAN card and aftermarket WLAN card. I have uninstalled the hardware, deleted drivers, and loaded fresh drivers from respective sites. I have added an additional NIC and USB Wireless device, but they present the same problems. I believe the issue was caused by a virus that the customer removed themselves, but I cannot find anything to help fix the issue.

Anyone seen this before? How did you get it resolved?

Back to top

BC AdBot (Login to Remove)

BleepingComputer.com
Register to remove ads

#2 cryptodan

Bleepin Madman

Members
21,868 posts
OFFLINE

Gender:Male
Location:Catonsville, Md
Local time:04:51 PM

Posted 02 April 2011 - 11:08 AM

Did they say what kind of virus and the name of it?

Back to top

#3 Jay18

Topic Starter

Members
27 posts
OFFLINE

Local time:12:51 PM

Posted 02 April 2011 - 01:14 PM

Did they say what kind of virus and the name of it?

They did not. It was more of a hunch than a confirmed fact, based on the way the computer was acting when I got it.

It seems that I remember reading about problems similar to this when a CD/DVD drive is uninstalled. Something about upper and lower limits, deleting a registry key, and Windows rebuilding it. Any ideas where the registry entries are located for networking hardware?

Back to top

#4 cryptodan

Bleepin Madman

Members
21,868 posts
OFFLINE

Gender:Male
Location:Catonsville, Md
Local time:04:51 PM

Posted 02 April 2011 - 03:12 PM

Have you downloaded the drivers from http://www.hp.com?

Back to top

#5 Jay18

Topic Starter

Members
27 posts
OFFLINE

Local time:12:51 PM

Posted 04 April 2011 - 01:36 PM

I have uninstalled the hardware, deleted drivers, and loaded fresh drivers from respective sites.

New drivers, new hardware with drivers...every time I load anything the network adapters are present in the Device Manager with a yellow triangle and an error code of 'cannot load device driver (code 31)'

Edited by Jay18, 04 April 2011 - 01:36 PM.

Back to top

#6 cryptodan

Bleepin Madman

Members
21,868 posts
OFFLINE

Gender:Male
Location:Catonsville, Md
Local time:04:51 PM

Posted 04 April 2011 - 01:41 PM

then the devices are dead, and are unable to operate.

What happened to this computer, did something get spilled on it?

Back to top

#7 Jay18

Topic Starter

Members
27 posts
OFFLINE

Local time:12:51 PM

Posted 04 April 2011 - 03:54 PM

It is a desktop, and it was brought into my shop this way. Even if the devices are dead, I have installed new networking hardware, a PCI NIC and a wireless USB adapter. They both act the same way upon installation: unable to start device because the driver cannot load.

I think this is a registry issue, or some type of software problem, but I have yet to run across anything that can resolve it without reformatting. Unfortunately, the customer disabled System Restore.

Any other thoughts? Thanks for the suggestions so far!