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Help! I am infected!


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#1 indianasister

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Posted 02 April 2011 - 09:32 AM

I am running Windows xp on a desktop. I am unable to enable my firewall and everytime I try to download anything it won't let me open it. I downloaded Defogger to my desktop but everytime I try to open anything it takes me to "recommended programs" window. I also tried installing System Mechanic but get an error message when I try to open it that reads: "C:\Program Files\System Sheild\Sys Sheild.exe" Application not found.

If I try to open anything in Control Panel I get an error message that reads: C:\Windows\System 32\rundll 32.exe. Application not found

Also can only run windows explorer without add-ons

Edited by indianasister, 02 April 2011 - 09:33 AM.


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#2 Blade

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Posted 11 April 2011 - 11:58 AM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#3 indianasister

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Posted 11 April 2011 - 12:52 PM

It appears to download but will not let me open it. It asks what program do I want to use to open.

#4 Blade

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Posted 11 April 2011 - 02:05 PM

It appears to download but will not let me open it. It asks what program do I want to use to open.


Which program is "It"? Rkill or Malwarebytes?

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#5 indianasister

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Posted 12 April 2011 - 07:04 AM

The RKill but it is the same with anything I try to open. And I can not access control panel, system tools or any windows programs.

#6 indianasister

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Posted 12 April 2011 - 09:33 AM

I tried to run RegistryEasy but keep getting the following:

Unable to execute file:
c:\Program Files\RegistryEasy\RegEasyCleaner.exe

Shell ExecteEx Failed; code-2147221003
Application not found

Tried running RKill in safe mode but it wouldn't let me

#7 Blade

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Posted 12 April 2011 - 01:13 PM

Hello.

I tried to run RegistryEasy but keep getting the following:

Please do not run tools which I do not direct you to run. If I don't know what's going on with the machine I can't effectively help you.

Your issue is likely caused by broken file associations. Let's repair those.

Please download fixexe.reg by Grinler to your Desktop. This utility will reverse changes to your system made by the infection.

Once downloaded, please execute the utility by double clicking on it. Windows will ask you if you wish to merge information with the Registry. You should allow it to do so.

Afterwards, try running Rkill again. If successful, proceed with instructions as detailed in Post 2.

~Blade

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#8 indianasister

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Posted 17 April 2011 - 07:56 AM

It will not open. When I chose "Merge" it takes me to notepad and this is what it says:

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command]

[-HKEY_CURRENT_USER\Software\Classes\secfile\shell\open\command]

[-HKEY_CLASSES_ROOT\.exe\shell\open\command]

[HKEY_CLASSES_ROOT\.exe]
@="exefile"
"Content Type"="application/x-msdownload"

[-HKEY_CLASSES_ROOT\secfile]

Edited by indianasister, 17 April 2011 - 08:02 AM.


#9 Blade

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Posted 18 April 2011 - 05:26 PM

Please try the following for me.

Go to Start>Run and type regedit and hit Enter.

What happens?

~Blade

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#10 indianasister

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Posted 21 April 2011 - 03:52 PM

A box opens that say choose the program you want to open this file.

#11 Blade

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Posted 22 April 2011 - 10:59 PM

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days before you receive a reply. But rest assured, help is on the way!

~Blade

Edited by Blade Zephon, 22 April 2011 - 11:00 PM.

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