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Can't see any files in safe mode.


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2 replies to this topic

#1 eʍʍy

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Posted 02 April 2011 - 03:55 AM

It started by having a bunch of command prompts pop up trying to do who knows what. Then a bunch of different windows came up including ones that just had question marks all over and just all kinds of different stuff.
I couldn't close it all. Loads of stuff was running.

I knew I was screwed then but the computer was going too slow to put my USB in and back anything up.

Couldn't open a lot of things like the task manager and whatnot. Surprisingly could run msconfig.

Restarted in safe mode.. okay. looking good.
when it loads up, there's nothing on the desktop but the recycle bin.

inside the recycle bin I can see plenty of files I personally deleted.

Not much appears in the start menu.
In my computer, there's plenty of folders.. but no files appear inside of any of them.

I know the files are still in them because it tells me how much memory is in them.

Absolutely nothing will show up.

I've been crying so much. This is a music studio computer that has absolutely tons of work on it and I'll be devastated if I lose it. I have plenty of it backed up but a lot of recent stuff isn't backed up entirely.

Does anyone know if there's a way I can fix this or at least get my files off of it?

edit:
so, I put a USB drive that had Yahoo's Anti-spy loaded on to it. I know the program works by just dragging the folder so I ran it. Here's a list of what it found:
Name			Objects	Category
PornDialer PluginAccess	2	Dialer
FakeAlert		1	Trojan	
Disable Task Manager	1	Annoyance	
SillyDl DNB		1	Trojan
GbDoor A		1	Trojan
Vundo			1	Trojan
Search Toolbar		1	Adware
Haxdoor E		1	Backdoor
Meldsimp		1	Trojan
I cleared it all out, but it didn't do much of any good apart from letting me use the task manager.
If I copy folders, I get the files in them. I tried something on the usb drive.
so hopefully I can put another harddrive in and get everything I need off of there because I really doubt I'll find a way to fix this.

I'm going to try and run my main virus scan on there next.. it seems virus scans never do anything at all though.. but maybe I'll get the name of the main target or .dll out of it and will be able to get it out of the registry.

edit 2:
Virus scan wouldn't run. I tried every .exe in the folder. The safe mode scanner would open but none of the buttons on it would work so I couldn't scan the computer.

Here's the hijackthis log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:45:40 AM, on 4/2/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
H:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
R3 - Default URLSearchHook is missing
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: C:\WINDOWS\system32\hw5w4te4z1.dll - {B1B220C1-A500-99BD-F110-04B53A2C8952} - C:\WINDOWS\system32\hw5w4te4z1.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Search Toolbar - {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files\Search Toolbar\SearchToolbar.dll (file missing)
O4 - HKLM\..\Run: [DeltTray] DeltTray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UVS11 Preload] C:\Program Files\Ulead Systems\Ulead VideoStudio 11\uvPL.exe
O4 - HKLM\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [M-Audio Taskbar Icon] C:\WINDOWS\System32\DeltaIITray.exe
O4 - HKLM\..\Run: [DeltaIITaskbarApp] C:\WINDOWS\system32\DeltaIITray.exe
O4 - HKLM\..\Run: [conhost] C:\Documents and Settings\FNR\Application Data\Microsoft\conhost.exe
O4 - HKLM\..\Run: [guyik45hbh] C:\WINDOWS\system32\guyik45hbh.exe
O4 - HKLM\..\Run: [guyik45hbhx] C:\WINDOWS\system32\guyik45hbhx.exe
O4 - HKLM\..\Run: [HNUQHTgrA] C:\DOCUME~1\FNR\LOCALS~1\Temp\win16.exe
O4 - HKLM\..\Run: [HNUQHTgqd] C:\DOCUME~1\FNR\LOCALS~1\Temp\lsass.exe
O4 - HKLM\..\Run: [HNUQHTgkvb] C:\DOCUME~1\FNR\LOCALS~1\Temp\cdthkxd.exe
O4 - HKLM\..\Run: [MKctc] C:\WINDOWS\msmgm.exe
O4 - HKLM\..\Run: [HNUQHTgutc] C:\DOCUME~1\FNR\LOCALS~1\Temp\sysmgm.exe
O4 - HKLM\..\Run: [HNUQHTguuc] C:\DOCUME~1\FNR\LOCALS~1\Temp\system.exe
O4 - HKLM\..\Run: [HNUQHTgpta] C:\DOCUME~1\FNR\LOCALS~1\Temp\services.exe
O4 - HKLM\..\Run: [MKevc] C:\WINDOWS\setup.exe
O4 - HKLM\..\Run: [HNUQHTgotd] C:\DOCUME~1\FNR\LOCALS~1\Temp\install.exe
O4 - HKLM\..\Run: [HNUQHTgl/] C:\DOCUME~1\FNR\LOCALS~1\Temp\gdi32.exe
O4 - HKLM\..\Run: [HNUQHTglb] C:\DOCUME~1\FNR\LOCALS~1\Temp\debug.exe
O4 - HKLM\..\Run: [HNUQHTgta] C:\DOCUME~1\FNR\LOCALS~1\Temp\user.exe
O4 - HKLM\..\Run: [HNUQHTgtrf] C:\DOCUME~1\FNR\LOCALS~1\Temp\svchost.exe
O4 - HKLM\..\Run: [MKeta] C:\WINDOWS\services.exe
O4 - HKLM\..\Run: [HNUQHTgcuc] C:\DOCUME~1\FNR\LOCALS~1\Temp\t3ntpi.exe
O4 - HKLM\..\Run: [HNUQHTgnb] C:\DOCUME~1\FNR\LOCALS~1\Temp\cmd.exe
O4 - HKLM\..\Run: [Glojorefub] rundll32.exe "C:\WINDOWS\udunufew.dll",Startup
O4 - HKLM\..\Run: [MKdw+] C:\WINDOWS\nvsvc32.exe
O4 - HKLM\..\Run: [HNUQHTgmve] C:\DOCUME~1\FNR\LOCALS~1\Temp\hexdump.exe
O4 - HKLM\..\Run: [HNUQHTgrrc] C:\DOCUME~1\FNR\LOCALS~1\Temp\winamp.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\RunOnce: [wextract_cleanup0] rundll32.exe C:\WINDOWS\system32\advpack.dll,DelNodeRunDLL32 "C:\DOCUME~1\FNR\LOCALS~1\Temp\IXP002.TMP\"
O4 - HKLM\..\RunOnce: [wextract_cleanup1] rundll32.exe C:\WINDOWS\system32\advpack.dll,DelNodeRunDLL32 "C:\DOCUME~1\FNR\LOCALS~1\Temp\IXP003.TMP\"
O4 - HKLM\..\RunOnce: [wextract_cleanup2] rundll32.exe C:\WINDOWS\system32\advpack.dll,DelNodeRunDLL32 "C:\DOCUME~1\FNR\LOCALS~1\Temp\IXP004.TMP\"
O4 - HKLM\..\Policies\Explorer\Run: [flkxx] C:\DOCUME~1\FNR\LOCALS~1\Temp\4ilrkwl.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: yshbef87w3hubdjnjksdf - {B1B220C1-A500-99BD-F110-04B53A2C8952} - C:\WINDOWS\system32\hw5w4te4z1.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Capture Device Service - InterVideo Inc. - C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NICSer_WUSB11 - Unknown owner - C:\Program Files\Linksys\Wireless-B USB Network Adapter\NICServ.exe
O23 - Service: NIHardwareService - Native Instruments GmbH - C:\Program Files\Common Files\Native Instruments\Hardware\NIHardwareService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PACE License Services (PaceLicenseDServices) - PACE Anti-Piracy, Inc. - C:\Program Files\Common Files\PACE\Services\LicenseServices\LDSvc.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 6535 bytes
not sure if that even was able to find anything since I was in safe mode and I was on the administrator account instead of the regular one. (not sure if that makes a difference)
I was able to see some files in the administrator account but I couldn't find a way to find the files from the main account.

edit 3:
Looked up every virus that anti-spy found and compiled a list of the registry keys, .dlls, and just other files into a notepad file. Going to go and manually clear them all out. Also downloaded a few scans including some specifically for Vundo since it said it found that as well. so going to run those as well..

Anyone know of a site I can post this on and get some help?

edit 4:
Tried doing the above. Not even the tiniest bit of luck came from it. Couldn't find anything in the registry that needed to be deleted. Also, the registry doesn't work on my main account but it did in the administrator one.
Anyways, the Vundo scans worked but found nothing.. and AVG + Malware bytes anti-malware or whatever it's called.. wouldn't work.

I've pretty much given up. There's nothing else that I can do..
Guess I can try and use another drive to get my files off it and wipe it for the 500th bleep time.

edit 5:
Going into safe mode on the normal account rather than administrator gave me nothing but a blank locked up screen. Great.
I went back into the admin which still opened.. but still couldn't really do much.
Decided to see what would happen without safe mode enabled.
Loaded up. The background appeared but turned black shortly after. A program instantly started up and appeared on the desktop. Task manager worked so I closed a bunch of stuff.

Tried using the search to find some of my files. It won't find anything that's in the documents and settings folder.. Yet the folder itself is 80gb. I don't understand how everything can just be invisible from seeing it anywhere.

computer is pretty much ruined. guess it's going to have to be wiped.

I've had plenty of virus issues throughout the years but this has to be the most stressful one. definitely one of the worst days ever.

I guess it's over.
Thanks for lurking.'

EDIT: Moved from Am I Infected to Malware Removal Logs, member edits done 2 Apr ~ Hamluis.

Edited by hamluis, 08 April 2011 - 07:31 AM.


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#2 etavares

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Posted 09 April 2011 - 08:36 AM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer. We should be able to get your files back.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
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  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.


Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log. Thanks and again sorry for the delay.


If I don't respond within 2 days, please feel free to PM me.
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#3 etavares

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Posted 14 April 2011 - 05:25 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
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