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help with redirect virus


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8 replies to this topic

#1 jimwz

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Posted 02 April 2011 - 12:22 AM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:20:33 PM, on 4/1/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.21148)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\WTouch\WTouchService.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\NeoSmart Technologies\ToolTipFixer\ToolTipFixer.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\MDM.EXE
F:\HijackThis.exe
C:\Program Files\Microsoft Visual Studio\Common\IDE\IDE98\MSE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nltide_2] regsvr32 /s /n /i:U shell32 (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{4388DB9F-7314-4D11-9C4C-291B6D09FC8B}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{43F476CC-22BD-462B-AD10-77885F59038E}: NameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{56F22A80-B47A-4E0E-A791-A917DC69B98F}: NameServer = 192.168.1.1
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: NST ToolTipFixer (TTFixerService) - NeoSmart Technologies - C:\Program Files\NeoSmart Technologies\ToolTipFixer\ToolTipFixer.exe
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

--
End of file - 4264 bytes

Edited by Blade Zephon, 11 April 2011 - 01:33 AM.
Moved to log forum. ~BZ


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#2 Shannon2012

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Posted 11 April 2011 - 12:01 PM

Hi,

Welcome to Bleeping Computer.

My name is Shannon and I will be working with you to remove the malware that is on your machine.

I apologize for the delay in replying to your post, but this forum is extremely busy.

Please Track this topic - On the top right on this tread, click on the Option button, and, in the drop-down list, click on 'Track this topic'. Under Subscription Information, click on 'Immediate Email Notification' and then click on the Proceed button at the bottom.

Do Not make any changes on your own to the infected computer.

Please set your system to show all files.
Click Start, open My Computer, select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.

Now, let's look more thoroughly at the infected computer -

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a log from the GMER anti-rootkit scanner, but, first, we need to disable your CD Emulation drivers.

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.

Next, please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

Once you have the above logs, click on the Add Reply button below, copy in the DDS log, and include the Attach.txt and the GMER log as attachments. Also include any comments that you might have concerning the infection(s) and the infected computer.
Shannon

#3 jimwz

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Posted 16 April 2011 - 06:52 PM

.
DDS (Ver_11-03-05.01) - NTFSx86 MINIMAL
Run by Michelle at 16:29:15.59 on Sat 04/16/2011
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1709 [GMT -7:00]
.
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32Info.exe
C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
E:\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.excite.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Ad-Watch] c:\program files\lavasoft\ad-aware\AAWTray.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [SkyTel] SkyTel.EXE
mRun: [SoundMan] SOUNDMAN.EXE
mRun: [AlcWzrd] ALCWZRD.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
dRun: [MySpaceIM] c:\program files\myspace\im\MySpaceIM.exe
dRunOnce: [nltide_2] regsvr32 /s /n /i:U shell32
dRunOnce: [nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N
StartupFolder: c:\docume~1\michelle\startm~1\programs\startup\yahoo!~1.lnk - c:\program files\yahoo!\widgets\YahooWidgets.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\printk~1.lnk - c:\program files\printkey2000\Printkey2000.exe
uPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
dPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www1.snapfish.com/SnapfishActivia.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {85BA505F-FD01-4A91-836C-F7D502E89C9A} - hxxp://www.evite.com/html/imageUpload/ImageUploader4.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {A8683C98-5341-421B-B23C-8514C05354F1} - hxxp://longsdrugs.digitalcameradeveloping.com/upload/FujifilmUploadClient.cab
DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
TCP: {2FE39A36-2580-47D2-AB5C-4E4606956DBA} = 192.168.1.1
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: avgrsstarter - avgrsstx.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\wpdshserviceobj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\michelle\applic~1\mozilla\firefox\profiles\k2jp06bn.default\
FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\michelle\application data\facebook\npfbplugin_1_0_1.dll
FF - plugin: c:\documents and settings\michelle\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dll
FF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npyaxmpb.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg9\Firefox
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
.
============= SERVICES / DRIVERS ===============
.
R0 iastor75;iastor75;c:\windows\system32\drivers\iastor75.sys [2007-8-16 304920]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-6-26 64160]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-3-9 1029456]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-4-4 216400]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-4-4 29584]
S1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-4-4 243024]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-5-22 308136]
S2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\eappkt.sys --> c:\windows\system32\drivers\EAPPkt.sys [?]
S2 srv4F0;srv4F0;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]
S2 srv57C;srv57C;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]
S2 srv630;srv630;c:\windows\system32\svchost.exe -k netsvcs [2004-8-4 14336]
S3 dump_wmimmc;dump_wmimmc;\??\e:\maplestory2\gameguard\dump_wmimmc.sys --> e:\maplestory2\gameguard\dump_wmimmc.sys [?]
S3 RTL8187B;Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8187b.sys --> c:\windows\system32\drivers\RTL8187B.sys [?]
.
=============== Created Last 30 ================
.
2011-04-03 17:59:14 -------- d-sh--w- C:\$RECYCLE.BIN
2011-04-02 02:46:39 -------- d-----w- c:\program files\InCode Solutions
2011-04-02 02:46:03 4450252 ----a-w- C:\removeit_pro.exe
2011-04-02 02:40:50 -------- d-s---w- C:\ComboFix
2011-04-02 02:40:49 389120 ----a-w- c:\windows\system32\CF15038.exe
2011-04-02 02:26:20 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-04-02 02:26:20 -------- d-----w- c:\windows\system32\wbem\Repository
2011-03-29 23:47:04 1409 ----a-w- c:\windows\QTFont.for
.
==================== Find3M ====================
.
.
============= FINISH: 16:30:32.92 ===============

Attached Files



#4 jimwz

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Posted 16 April 2011 - 06:54 PM

Thank you for your help!

#5 Shannon2012

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Posted 17 April 2011 - 08:57 AM

Hi-

What problems are you currently having with your computer?
Shannon

#6 Shannon2012

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Posted 17 April 2011 - 09:13 AM

Hi-

Please run the following in normal mode and not in safe mode.

Please download Malwarebytes' Anti-Malware (MBAM) from HERE.

Note: If you already have Malwarebytes' Anti-Malware, just run and update it.. Then do a "Perform Full Scan"

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Full Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy & Paste the entire report in your next reply.
Note: If you are unable to get MBAM to run, download one of the following Rkill programs to your desktop, run it, and then try MBAM again. If you are unable run the Rkill you downloaded, download another one, and try it.
Rkill.exe
Rkill.com
Rkill.scr
Rkill.pif

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 or 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

Next, we need to create an OTL Report
  • Please download OTL from here:
  • Main Mirror
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "Use SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them into your reply:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

In your reply, please copy in the MBAM report and the two OTL reports. Also, please let me know what problems you are having with your computer.
Shannon

#7 jimwz

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Posted 17 April 2011 - 12:14 PM

Web searches were getting redirected. I reinstalled windows so all is well now. Thanks for the willingness to help though.

Jim

#8 Shannon2012

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Posted 17 April 2011 - 01:04 PM

You are welcome. I am glad everything is good now.
Shannon

#9 Shannon2012

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Posted 17 April 2011 - 01:04 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
Shannon




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