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Got a virus. Hid all my documents and most of my desktop icons


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#1 poly510

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Posted 01 April 2011 - 10:09 PM

I used MalwareBytes to get rid of it, but my files are still hidden. Any help is greatly appreciated! Here is a copy of the log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6242

Windows 6.1.7600 (Safe Mode)
Internet Explorer

4/1/2011 7:36:13 PM
mbam-log-2011-04-01 (19-36-13).txt

Scan type: Full scan (C:\|)
Objects scanned: 214919
Time elapsed: 21 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AIAkiwgpWK (Trojan.FakeAlert) -> Value: AIAkiwgpWK -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 cryptodan

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Posted 01 April 2011 - 10:39 PM

Also please rerun Mbam in normal mode.

Can you run the following additional tools:

SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


Edited by cryptodan, 01 April 2011 - 10:41 PM.


#3 poly510

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Posted 02 April 2011 - 12:13 PM

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-04-02 10:13:15
Windows 6.1.7600 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0 Hitachi_HTS541080G9SA00 rev.MB4OC60R
Running: xsnsbddt.exe; Driver: C:\Users\Chris\AppData\Local\Temp\kgloqpod.sys


---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!ZwSaveKeyEx + 13BD 82884589 1 Byte [06]
.text ntkrnlpa.exe!KiDispatchInterrupt + 5A2 828A9092 19 Bytes [E0, 0F, BA, F0, 07, 73, 09, ...] {LOOPNZ 0x11; MOV EDX, 0x97307f0; MOV CR4, EAX; OR AL, 0x80; MOV CR4, EAX; RET ; MOV ECX, CR3}
.text C:\Windows\system32\DRIVERS\atikmdag.sys section is writeable [0x8C40B000, 0x23097E, 0xE8000020]

---- Devices - GMER 1.0.15 ----

Device \Driver\ACPI_HAL \Device\00000046 halmacpi.dll (Hardware Abstraction Layer DLL/Microsoft Corporation)

AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume1 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume2 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 fvevol.sys (BitLocker Drive Encryption Driver/Microsoft Corporation)
AttachedDevice \Driver\volmgr \Device\HarddiskVolume3 rdyboost.sys (ReadyBoost Driver/Microsoft Corporation)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

#4 cryptodan

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Posted 02 April 2011 - 03:08 PM

Can you run Malwarebytes in Normal Mode?

#5 poly510

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Posted 02 April 2011 - 05:29 PM

Yeah. Here is the log

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6249

Windows 6.1.7600
Internet Explorer

4/2/2011 3:23:26 PM
mbam-log-2011-04-02 (15-23-26).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 217217
Time elapsed: 40 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 cryptodan

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Posted 02 April 2011 - 05:53 PM

Lets try an online ESET Scan:

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


#7 poly510

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Posted 02 April 2011 - 07:54 PM

Here it is. Iam no computer wiz, but I believe it already terminated the virus, but there is some lasting change it made to my computer that I need to revert back.

C:\Users\Chris\AppData\Local\Temp\~nsu.tmp\wsget.exe a variant of Win32/TrojanDownloader.FraudLoad.NAH trojan cleaned by deleting - quarantined
C:\Users\Chris\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\40\3b022968-4a66d2df multiple threats deleted - quarantined
C:\Users\Chris\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\56\5d70cf78-601ab891 multiple threats deleted - quarantined
C:\Users\Chris\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\60\17aeafc-4bc12919 a variant of Java/TrojanDownloader.OpenStream.NBF trojan deleted - quarantined
C:\Users\Chris\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\8\ee4a488-664be66a a variant of Java/Exploit.CVE-2010-0844.A trojan deleted - quarantined
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WMXJXEWV\upgrade[1].cab a variant of Win32/Adware.OneStep.P application deleted - quarantined

#8 cryptodan

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Posted 02 April 2011 - 07:57 PM

What all was changed to your computer, and how is your computer doing now?

#9 poly510

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Posted 02 April 2011 - 08:10 PM

Well I had a lot of files (text, pictures, videos, shortcuts) on my desktop. Everything is gone except for Mozilla, Recycle Bun, Malwarebytes, and computer. I thought i lost everything, but when i tried to create an itunes shortcut, it said it was already on the desktop.

Then i tried to check on my other files, and i can not access them, but they are still there (No space has opened up).

My computer works fine right now, but i need to be able to see everything the way it was before the virus.

Thanks for all the help by the way. I would be lost without this forum.

#10 cryptodan

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Posted 02 April 2011 - 08:13 PM

Can try this http://download.bleepingcomputer.com/grinler/unhide.exe it is an application that unhides files that were once hidden by malware.

#11 poly510

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Posted 02 April 2011 - 08:27 PM

That did the trick! A thousand thank yous!

#12 cryptodan

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Posted 02 April 2011 - 08:29 PM

You are welcome, and did you install this

C:\Users\Chris\AppData\Local\Temp\~nsu.tmp\wsget.exe a variant of Win32/TrojanDownloader.FraudLoad.NAH trojan cleaned by deleting - quarantined

#13 poly510

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Posted 02 April 2011 - 09:36 PM

no idea what that is

#14 cryptodan

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Posted 02 April 2011 - 10:43 PM

Do you want to get a deeper look?

#15 poly510

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Posted 03 April 2011 - 08:16 PM

Well what is it? My computer seems to be working as fine as it was before




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