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All programs list invisible


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11 replies to this topic

#1 vorsybl

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Posted 31 March 2011 - 11:26 PM

I will provide as much detail as I can in hopes of fixing this WITHOUT a restore. If I have to restore I will lost 6 years worth of files and don't even have an Operating system disk because my computer is old but good hardware.

I've been running scans all day, malwarebytes detected Alureon, I "removed" it but the symptoms are still here.

The symptoms are:
-All programs list in the start menu are missing.
-Task manager was disabled, but I reenabled it by deleting its corresponding registry command
-Files were hidden in the C drive, and I unchecked that option.
-Google searches were being redirected, as many people have described.
-The desktop wallpaper I had is now a grey color, and before I reactivated hidden files all the files on the desktop were invisible.
-In the beginning of this ordeal, it started with a windows repair scanner posing as the real deal, which no longer loads. I'm assuming it was removed.

Here is the hijack this log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:24:35 AM, on 4/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Hitman Pro 3.5\HitmanPro35.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner.BEAST\My Documents\Downloads\HijackThis.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\ctfmon.exe

HJT log removed.--End of file - 8809 bytes

Here is rkill log:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/01/2011 at 0:38:49.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



Rkill completed on 04/01/2011 at 0:38:52.

Is this website part of the virus: http://blog.teesupport.com/how-to-guide-remove-trojanwinntalureon-s-trojanwinntalureon-s-removal-instructions/

I have this in the registry: LGxJuggkBGegHQ.exe should I delete it?

Edited by boopme, 01 April 2011 - 10:52 AM.


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#2 vorsybl

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Posted 01 April 2011 - 01:26 AM

I am almost at the point of giving up. I ran super anti spyware, it found 95 tracking cookies and then a gen something virus. I did remove but the all programs list is still missing. I've scanned with microsoft security essentials, super anti spyware, hitman pro, avast scan from boot, nothing is working

Until I buy a new operating system to do a restore can i just continue using the computer? Games seem to load and so does the internet, since no one will help me

Edited by vorsybl, 01 April 2011 - 01:34 AM.


#3 vorsybl

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Posted 01 April 2011 - 06:42 AM

Come on PLEASE, someone HLEP me

I keep repeating scans on all the stupid gprograms super anti spyware mal ware bytes microsoft securirty esentials super anti spyware NOTHING IS DETECTING ANYTHING

Edited by vorsybl, 01 April 2011 - 07:49 AM.


#4 vorsybl

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Posted 01 April 2011 - 10:15 AM

I probably have an impossible to get rid of virus still on my computer, since the all programs list in the start menu displays none of my huge list of items, but I'm pretty sure I can still play games.

If anyone knows how to revert my computer back to its natural state, thanks.

#5 boopme

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Posted 01 April 2011 - 10:45 AM

Hello, is this computer running XP,Vista, Or Win7 ?
What is your Antivirus?

Edited by boopme, 01 April 2011 - 10:45 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 boopme

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Posted 01 April 2011 - 10:55 AM

I combined your toptcs and removed the HJT log as they need to br posted elswhere.

Please run these and tell me how it is after.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 vorsybl

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Posted 01 April 2011 - 11:28 AM

Hey thanks sorry for making so many posts you can imagine my frustration I thought you deleted my posts but I see now you just made it cleaner thanks.

I'll follow your instructions now.

Okay so I ran TDDSKiller from the link you provided, and it says 2 threats were detected as suspicious. I can't paste a screenshot to paint since I the all programs list is gone, so I'll have to write it out.

It says:
Locked file, service name :dtscsi
service type: kernel driver
esrvice start: demand
C windwos system 32 drivers dtscsi.sys

AND

locked file, service name : sptd
Service type: kernel driver
Service start: boot
C windows system 32 drivers sptd.sys

And by the way, unless your response was automated and this entire website is part of the virus (sorry, I'm pretty paranoid after this experience what with it redirecting to its own sites), I've already run malware like 3 times, full scans, and no detections are made

Edited by vorsybl, 01 April 2011 - 11:35 AM.


#8 boopme

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Posted 01 April 2011 - 11:48 AM

No problem.it's easier this way and all thise replies to yuorself made it look like you were being helped..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 vorsybl

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Posted 01 April 2011 - 11:54 AM

So what's the solution? Is there one?

#10 boopme

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Posted 01 April 2011 - 12:02 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 vorsybl

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Posted 01 April 2011 - 01:54 PM

k sry r u mad at me ill post in new section

#12 boopme

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Posted 01 April 2011 - 06:03 PM

Hi, no I am not mad at all, sorry if you git that impression. We are not automated and this site is clean. I felt we could clean this here but from your last log I see we need to have a DDS log and the Malware Team investigate.
I see you posted a good log here
http://www.bleepingcomputer.com/forums/user-665744/vorsybl/

It'll be a day or two but all logs are answered.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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