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XP total security 2011


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#1 Molerj

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Posted 31 March 2011 - 07:00 PM

Hi All, Your reading from a very frustrated individual. :( I started to get these popups from XP Total Security 2011. Knowing something wasn't right, I googled it and found it to be some sort of virus. I have McAfee installed along with Webroot spysweeper that did not catch it. Called MSN support & they tech downloaded house call which didn't find anything and Windows live onecare safety scanner, which found 4 items & 3 issues. Went through the process to remove them & rebooted & they are still there. System restore doesn't work, starting up on safe mode and it's there also. How do I get rid of this? :wacko:

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#2 boopme

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Posted 31 March 2011 - 07:20 PM

Please follow our Removal Guide here LOOK .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Molerj

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Posted 31 March 2011 - 10:56 PM

Ok, I think I did things right. Here is the log

alwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6231

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/31/2011 11:47:18 PM
mbam-log-2011-03-31 (23-47-18).txt

Scan type: Full scan (C:\|)
Objects scanned: 393127
Time elapsed: 1 hour(s), 30 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Ron.HOME-8CAF145F2F\Local Settings\Application Data\vvj.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Ron.HOME-8CAF145F2F\Local Settings\Application Data\vvj.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Ron.HOME-8CAF145F2F\Local Settings\Application Data\vvj.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\scrfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\ron.home-8caf145f2f\local settings\application data\ufv.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\ron.home-8caf145f2f\local settings\application data\vvj.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\ron.home-8caf145f2f\my documents\my pictures\yontooclientsetup.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\ron.home-8caf145f2f\my documents\downloads\myfuncards.exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
c:\program files\msn messenger\msimg32.dll (PUP.FunWebProducts) -> Quarantined and deleted successfully.
c:\program files\fast browser search\IE\searchguardplus.exe (PUP.Fbsearch) -> Quarantined and deleted successfully.
c:\program files\fast browser search\IE\update.exe (PUP.Fbsearch) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP376\A0061666.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP376\A0061667.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP377\A0061879.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP377\A0061880.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP380\A0062215.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\system volume information\_restore{564294bb-dfcf-4184-a0f4-c979a1970e95}\RP380\A0062216.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\ron.home-8caf145f2f\Desktop\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#4 boopme

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Posted 01 April 2011 - 09:29 AM

This is much improved.. Let's see what's left with a Safe Mode scan.. How is it after this???


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

NOTE: There have been reported problems with FireFox not loading pages properly after running ATF to clean the Firefox cache and download history. The glitch occurs if you have Firefox opened to Bleepingcomputer or other web sites while clearing the Firefox cache with ATF Cleaner. Close FF before running ATF. If ATF was run while the browser was open and OP reports problems, have them use FF itself afterwards to clear the cache.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Molerj

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Posted 02 April 2011 - 01:22 AM

I think I did that right, here are my results.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/02/2011 at 01:57 AM

Application Version : 4.50.1002

Core Rules Database Version : 6735
Trace Rules Database Version: 4547

Scan type : Quick Scan
Total Scan Time : 00:41:57

Memory items scanned : 297
Memory threats detected : 0
Registry items scanned : 1819
Registry threats detected : 2
File items scanned : 24856
File threats detected : 29

Adware.SelectRebates
C:\Program Files\SELECTREBATES\FFToolbar(2)\chrome(2)\sahtoolbar.jar
C:\Program Files\SELECTREBATES\FFToolbar(2)\chrome(2)
C:\Program Files\SELECTREBATES\FFToolbar(2)\defaults(2)\preferences(2)\sahtoolbar.js
C:\Program Files\SELECTREBATES\FFToolbar(2)\defaults(2)\preferences(2)
C:\Program Files\SELECTREBATES\FFToolbar(2)\defaults(2)
C:\Program Files\SELECTREBATES\FFToolbar(2)\install.rdf
C:\Program Files\SELECTREBATES\FFToolbar(2)
C:\Program Files\SELECTREBATES\SelectAlerts.dat
C:\Program Files\SELECTREBATES\SelectRebatesA.dat
C:\Program Files\SELECTREBATES\SelectRebatesB.dat
C:\Program Files\SELECTREBATES\SelectRebatesBT.dat
C:\Program Files\SELECTREBATES\SelectRebatesDownload.exe
C:\Program Files\SELECTREBATES\Toolbar\AddtoList.bmp
C:\Program Files\SELECTREBATES\Toolbar\basis.xml
C:\Program Files\SELECTREBATES\Toolbar\Basis.xml.dym
C:\Program Files\SELECTREBATES\Toolbar\Blank.bmp
C:\Program Files\SELECTREBATES\Toolbar\CashBack.bmp
C:\Program Files\SELECTREBATES\Toolbar\Coupons.bmp
C:\Program Files\SELECTREBATES\Toolbar\GroceryCoupon.bmp
C:\Program Files\SELECTREBATES\Toolbar\icons.bmp
C:\Program Files\SELECTREBATES\Toolbar\i_magnifying.bmp
C:\Program Files\SELECTREBATES\Toolbar\logo.bmp
C:\Program Files\SELECTREBATES\Toolbar\logo_24.bmp
C:\Program Files\SELECTREBATES\Toolbar\logo_HotSpots.bmp
C:\Program Files\SELECTREBATES\Toolbar\ReviewSite.bmp
C:\Program Files\SELECTREBATES\Toolbar\RightControls.dym
C:\Program Files\SELECTREBATES\Toolbar\Scissors.bmp
C:\Program Files\SELECTREBATES\Toolbar
C:\Program Files\SELECTREBATES

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#ANTIVIRUSDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY

#6 boopme

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Posted 02 April 2011 - 08:45 AM

Good, are the popups gone? Your Rebate toolbar has adware in it. If you need that app. either reinstall and see if you can exclude the toolbar during install or install it and then on your next scans uncheck those items for removal.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Molerj

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Posted 02 April 2011 - 08:56 AM

Thanks, all popups are gone. What is the rebate toolbar? Thanks again, for your help.

#8 boopme

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Posted 02 April 2011 - 09:08 AM

Ok in the SAS log it removed Adware.SelectRebates. One entry was a Toolbar,SELECTREBATES\Toolbar. You may have not even intentionally installed it. Sometimes when yiu install an application,they sneak in some advertisers junk. Like Incredimail.. If you use the "recommended" not custom install they will add toolbars and other items.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Molerj

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Posted 02 April 2011 - 05:42 PM

Thanks, I did create a new restore point this morning. I just unchecked the system restore button & then clicked apply & then checked it again & hit apply. Now, the earliest restore point is today, April 2nd.

#10 boopme

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Posted 02 April 2011 - 06:21 PM

Excellent!! Have a great day.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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