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followed the rules and got ignored!


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#1 sandpeople1

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Posted 31 March 2011 - 06:00 PM

I followed all of the rules of this forum and posted my logs etc exactly as the guide for posting said to do.
I never got even one response and zero help.
I do notice however that everyone with a topic even a few hours old gets 15 or more replies and they didn't follow any of the forum guidelines.
"Please help me remove bla bla bla" -- answered
"Help, I have the google redirect and can't remove it" -- answered within an hour
But mine hasn't been answered now for over 3 days and I think it is BS that I bothered to follow the rules and post the correct way.

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#2 sandpeople1

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Posted 31 March 2011 - 06:02 PM

Here is some advice:
Use the word HELP! and you will be answered and do not by any means follow the posting guidelines.

#3 Budapest

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Posted 31 March 2011 - 06:05 PM

Hello sandpeople1

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help members with malware issues. Athough our HJT Team staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by Bleeping Computer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible. Our current backlog is over 5 days and there are still over 100 people who posted before you that have not yet received help.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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