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Updated Trend Micro situation


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#1 friedchocolatesoda

friedchocolatesoda

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Posted 31 March 2011 - 04:59 PM

The problem I've been having with Trend Micro Titanium 2011 (described HERE) hasn't been fixed :( .

After viewing numerous posts on here, I decided to run a full scan using MalwareBytes Anti-Malware. Here's the log from that scan:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6221

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

3/30/2011 9:34:29 PM
mbam-log-2011-03-30 (21-34-29).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 366040
Time elapsed: 2 hour(s), 13 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


During the scan, Trend Micro showed that I was "Protected" for a few minutes, then went back to saying "Protection Disabled" AGAIN. I ran a quick scan with mbam after restarting my computer and it found nothing. I run another full scan with Windows Firewall and Windows Defender off and the scan came up clean. Then I ran a quick scan in safe mode that also came up clean. Despite that, Trend Micro still says "Protection Disabled."

What should I do now?

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