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When i click my browser, i get a pop-up.


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16 replies to this topic

#1 stephenlims

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Posted 31 March 2011 - 04:57 PM

I don't remember when it started because i thought it was normal when pop-up's occurred while browsing. I scan with hjt just to make sure and googled some of the things. And a lot of forums include removals, but not for windows 7. i hope you guys could help. i signed up and everything! thanks in advanced.
Sorry im editing. i was reviewing what i wrote and i was not specific at all. On almost any website that i visit, i would click anywhere on the page and there comes a pop-up. sometimes the pop-up is a random "free ipad" or just pops up and disappears just as fast. I'm pretty sure that is not normal.
edit: i was just checking this topic again and i got this pop up
http://server2.mediajmp.com/surveys/cpv-index.html?sub=bleepingcomputer.com&aid=1297
im sure this is not you guys but it makes it look legit. a random customer survey and some "free gift" at the end.


.
DDS (Ver_11-03-05.01) - NTFSx86
Run by pc3 at 17:45:39.54 on Thu 03/31/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3069.2194 [GMT -4:00]
.
AV: AntiVir Desktop *Enabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AntiVir Desktop *Enabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\nvraidservice.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\vVX3000.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\sppsvc.exe
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\pc3\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\pc3\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [NVRaidService] c:\windows\system32\nvraidservice.exe
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [VX3000] c:\windows\vVX3000.exe
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
.
============= SERVICES / DRIVERS ===============
.
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-2-22 135336]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2011-2-22 269480]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-2-22 61960]
R2 cpuz135;cpuz135;c:\windows\system32\drivers\cpuz135_x32.sys [2011-2-22 22504]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2011-1-7 378984]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2011-2-21 66592]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
.
=============== Created Last 30 ================
.
2011-03-30 22:05:16 -------- d-----w- c:\windows\pss
2011-03-26 22:26:14 -------- d-----w- c:\program files\common files\Steam
2011-03-26 22:26:13 -------- d-----w- c:\program files\Steam
2011-03-07 02:43:58 -------- d-----w- c:\users\pc3\appdata\roaming\Avira
.
==================== Find3M ====================
.
2011-02-22 08:35:28 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-02 22:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-01-08 03:27:00 941160 ----a-w- c:\windows\system32\nvdispco322090.dll
2011-01-08 03:27:00 837736 ----a-w- c:\windows\system32\nvgenco322040.dll
2011-01-08 03:27:00 57960 ----a-w- c:\windows\system32\OpenCL.dll
2011-01-08 03:27:00 5653096 ----a-w- c:\windows\system32\nvwgf2um.dll
2011-01-08 03:27:00 4941928 ----a-w- c:\windows\system32\nvcuda.dll
2011-01-08 03:27:00 2895976 ----a-w- c:\windows\system32\nvcuvid.dll
2011-01-08 03:27:00 2251368 ----a-w- c:\windows\system32\nvcuvenc.dll
2011-01-08 03:27:00 1965672 ----a-w- c:\windows\system32\nvapi.dll
2011-01-08 03:27:00 15047272 ----a-w- c:\windows\system32\nvoglv32.dll
2011-01-08 03:27:00 13011560 ----a-w- c:\windows\system32\nvcompiler.dll
2011-01-08 03:27:00 10078312 ----a-w- c:\windows\system32\nvd3dum.dll
2011-01-08 02:06:28 580200 ----a-w- c:\windows\system32\easyUpdatusAPIU.dll
2011-01-08 02:06:22 3597416 ----a-w- c:\windows\system32\nvcpl.dll
2011-01-08 02:06:14 2620520 ----a-w- c:\windows\system32\nvsvc.dll
2011-01-08 02:06:08 66664 ----a-w- c:\windows\system32\nvshext.dll
2011-01-08 02:06:08 608872 ----a-w- c:\windows\system32\nvvsvc.exe
2011-01-08 02:06:08 2558568 ----a-w- c:\windows\system32\nvsvcr.dll
2011-01-08 02:06:08 111208 ----a-w- c:\windows\system32\nvmctray.dll
2011-01-07 07:27:11 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-07 05:33:11 294400 ----a-w- c:\windows\system32\atmfd.dll
2011-01-05 05:37:33 428032 ----a-w- c:\windows\system32\vbscript.dll
2011-01-05 03:37:38 2329088 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 17:46:01.26 ===============

Attached Files


Edited by stephenlims, 01 April 2011 - 11:25 AM.


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#2 gringo_pr

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Posted 06 April 2011 - 02:53 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 stephenlims

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Posted 07 April 2011 - 11:34 AM

Hi Gringo, and thanks for your help. ive done all the scans and the only problem was when i downloaded DDS, avira caught it as malware. s oi disabled avira and did the scans. besides that everything went according to what you said.

Attached Files



#4 gringo_pr

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Posted 07 April 2011 - 01:21 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 stephenlims

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Posted 07 April 2011 - 02:13 PM

i walked away for a moment after launching combo fix and agreeing to it. did i miss something to grab the log from?

#6 stephenlims

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Posted 07 April 2011 - 02:16 PM

my avira just picked up Object : " dds.pif " Detection : " HEUR/Crypted.E " this computer has been recently formatted with windows 7 and i never had a pop up showing me a virus or unwanted program found yet. i was opening up my desktop in a folder when this happened

#7 gringo_pr

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Posted 07 April 2011 - 05:47 PM

Hello

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 gringo_pr

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Posted 10 April 2011 - 12:43 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 stephenlims

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Posted 11 April 2011 - 11:08 AM

Hi, and sorry for the delay. Long work weekend. i will boot in safemode and try now. thanks for the patience.

#10 stephenlims

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Posted 11 April 2011 - 11:25 AM

a small problem when running in safemode.. combofix kept saying to turn off my avira, which i see that it didnt load, and i even opened task manager to force close if it was running but it was not. besides that it ran smoothly without any hiccups. As for running now? i can only see it time because it is random when these specific pop-ups occur.

so i looked more carefully at the pop-ups and the source website of the pop up is profile-update.com and this was the result of it (http://www.webprizegiveaways.com/single-wm-ea?trkID=366766848) note : i was checking my email and clicked on a link to a retail site that does not do these popups.


ComboFix 11-04-10.04 - pc3 04/11/2011 12:15:20.1.4 - x86 NETWORK
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3069.2515 [GMT -4:00]
Running from: c:\users\pc3\Desktop\ComboFix.exe
AV: AntiVir Desktop *Enabled/Updated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: AntiVir Desktop *Enabled/Updated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\Avira\AntiVir Desktop\libdb44.dll
c:\program files\Avira\AntiVir Desktop\unacev2.dll
c:\windows\system32\Drivers\avgntflt.sys
c:\windows\system32\Drivers\avipbb.sys
.
---- Previous Run -------
.
c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe
c:\program files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer.exe
c:\program files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater.exe
c:\program files\Common Files\Adobe AIR\Versions\1.0\Resources\airappinstaller.exe
c:\program files\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
c:\program files\Common Files\Apple\Apple Application Support\CFNetwork.dll
c:\program files\Common Files\Apple\Apple Application Support\CoreFoundation.dll
c:\program files\Common Files\Apple\Apple Application Support\CoreMedia.dll
c:\program files\Common Files\Apple\Apple Application Support\distnoted.exe
c:\program files\Common Files\Apple\Apple Application Support\icuuc40.dll
c:\program files\Common Files\Apple\Apple Application Support\libcache.dll
c:\program files\Common Files\Apple\Apple Application Support\libdispatch.dll
c:\program files\Common Files\Apple\Apple Application Support\objc.dll
c:\program files\Common Files\Apple\Apple Application Support\QTMovieWin.dll
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper_main.dll
c:\program files\Common Files\Apple\Mobile Device Support\com.apple.WindowsContacts.client.exe
c:\program files\Common Files\Apple\Mobile Device Support\com.apple.WindowsContacts.client_main.dll
c:\program files\Common Files\Apple\Mobile Device Support\com.apple.WindowsMail.client.exe
c:\program files\Common Files\Apple\Mobile Device Support\com.apple.WindowsMail.client_main.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.IE\com.apple.IE.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.Outlook\com.apple.Outlook.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.Safari\com.apple.Safari.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.WindowsContacts\com.apple.WindowsContacts.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.apple.WindowsMail\com.apple.WindowsMail.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.google.ContactSync\com.google.ContactSync.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Clients\com.yahoo.go.sync\com.yahoo.go.sync.isRegistered.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Schemas\Bookmarks.syncschema\Contents\Windows\Bookmarks.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Schemas\Calendars.syncschema\Contents\Windows\Calendars.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Schemas\Contacts.syncschema\Contents\Windows\Contacts.dll
c:\program files\Common Files\Apple\Mobile Device Support\SyncServices\Schemas\Notes.syncschema\Contents\Windows\Notes.dll
c:\program files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
c:\program files\Common Files\Steam\SteamService.exe
c:\program files\ESTsoft\Common\ALSTSCollector.exe
c:\program files\iTunes\ITDetector.ocx
c:\program files\iTunes\iTunesHelper.dll
c:\program files\iTunes\iTunesHelper.exe
c:\program files\iTunes\iTunesHelper.Resources\da.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\de.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\en.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\en_GB.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\es.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\fi.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\fr.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\it.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\iTunesHelper.dll
c:\program files\iTunes\iTunesHelper.Resources\ja.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\ko.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\nb.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\nl.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\pl.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\pt.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\pt_PT.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\ru.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\sv.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\zh_CN.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\iTunesHelper.Resources\zh_TW.lproj\iTunesHelperLocalized.dll
c:\program files\iTunes\Mozilla Plugins\npitunes.dll
c:\program files\Java\jre6\bin\unicows.dll
c:\program files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
c:\programdata\Apple Computer\Installer Cache\iTunes 10.2.1.1\SetupAdmin.exe
c:\windows\Downloaded Program Files\FP_AX_CAB_INSTALLER.exe
c:\windows\system32\actskn43.ocx
c:\windows\system32\cohelper.dll
c:\windows\system32\cVX3000.dll
c:\windows\system32\D3DCompiler_40.dll
c:\windows\system32\D3DCompiler_42.dll
c:\windows\system32\d3dx10_40.dll
c:\windows\system32\d3dx9_31.dll
c:\windows\system32\D3DX9_40.dll
c:\windows\system32\D3DX9_42.dll
c:\windows\system32\deployJava1.dll
c:\windows\system32\dns-sd.exe
c:\windows\system32\dnssd.dll
c:\windows\system32\dnssdX.dll
c:\windows\system32\DPInst.exe
c:\windows\system32\Drivers\1394bus.sys
c:\windows\system32\Drivers\acpipmi.sys
c:\windows\system32\DRIVERS\adp94xx.sys
c:\windows\system32\DRIVERS\adpahci.sys
c:\windows\system32\DRIVERS\adpu320.sys
c:\windows\system32\Drivers\AGP440.sys
c:\windows\system32\DRIVERS\aliide.sys
c:\windows\system32\DRIVERS\amdagp.sys
c:\windows\system32\DRIVERS\amdide.sys
c:\windows\system32\Drivers\amdk8.sys
c:\windows\system32\Drivers\amdppm.sys
c:\windows\system32\DRIVERS\amdsata.sys
c:\windows\system32\DRIVERS\amdsbs.sys
c:\windows\system32\DRIVERS\amdxata.sys
c:\windows\system32\DRIVERS\arc.sys
c:\windows\system32\DRIVERS\arcsas.sys
c:\windows\system32\Drivers\b57nd60x.sys
c:\windows\system32\driVERs\BattC.sys
c:\windows\system32\Drivers\blbdrive.sys
c:\windows\system32\Drivers\BrFiltLo.sys
c:\windows\system32\Drivers\BrFiltUp.sys
c:\windows\system32\Drivers\BrSerId.sys
c:\windows\system32\Drivers\BrSerWdm.sys
c:\windows\System32\Drivers\BrUsbMdm.sys
c:\windows\System32\Drivers\BrUsbSer.sys
c:\windows\system32\Drivers\bthmodem.sys
c:\windows\system32\Drivers\bxvbdx.sys
c:\windows\system32\Drivers\circlass.sys
c:\windows\system32\Drivers\CmBatt.sys
c:\windows\system32\DRIVERS\cmdide.sys
c:\windows\system32\DRIVERS\compbatt.sys
c:\windows\system32\drivers\cpuz135_x32.sys
c:\windows\system32\DRIVERS\crcdisk.sys
c:\windows\system32\Drivers\djsvs.sys
c:\windows\system32\Drivers\elxstor.sys
c:\windows\system32\Drivers\errdev.sys
c:\windows\system32\DRIVERS\evbdx.sys
c:\windows\system32\Drivers\flpydisk.sys
c:\windows\system32\DRIVERS\gagp30kx.sys
c:\windows\system32\DRIVERS\GEARAspiWDM.sys
c:\windows\system32\drivers\hcw85cir.sys
c:\windows\system32\DRIVERS\HidBatt.sys
c:\windows\system32\Drivers\hidbth.sys
c:\windows\system32\Drivers\hidir.sys
c:\windows\system32\Drivers\HpSAMD.sys
c:\windows\system32\Drivers\iaStorV.sys
c:\windows\system32\Drivers\iirsp.sys
c:\windows\system32\DRIVERS\intelide.sys
c:\windows\system32\DRIVERS\IPMIDrv.sys
c:\windows\system32\DRIVERS\isapnp.sys
c:\windows\system32\Drivers\lsi_fc.sys
c:\windows\system32\Drivers\lsi_sas.sys
c:\windows\system32\DRIVERS\lsi_sas2.sys
c:\windows\system32\DRIVERS\lsi_scsi.sys
c:\windows\system32\DRIVERS\megasas.sys
c:\windows\system32\Drivers\MegaSR.sys
c:\windows\system32\DRIVERS\mpio.sys
c:\windows\system32\Drivers\msahci.sys
c:\windows\system32\Drivers\msdsm.sys
c:\windows\system32\DRIVERS\msiscsi.sys
c:\windows\system32\Drivers\MTConfig.sys
c:\windows\system32\Drivers\nfrd960.sys
c:\windows\system32\DRIVERS\nv_agp.sys
c:\windows\system32\Drivers\nvBridge.kmd
c:\windows\system32\Drivers\nvhda32v.sys
c:\windows\system32\Drivers\nvlddmkm.sys
c:\windows\system32\DRIVERS\nvm62x32.sys
c:\windows\system32\DRIVERS\nvmf6232.sys
c:\windows\system32\DRIVERS\nvraid.sys
c:\windows\system32\Drivers\nvrd32.sys
c:\windows\system32\DRIVERS\nvstor.sys
c:\windows\system32\DRIVERS\nvstor32.sys
c:\windows\system32\Drivers\ohci1394.sys
c:\windows\system32\Drivers\parport.sys
c:\windows\system32\DRIVERS\parvdm.sys
c:\windows\system32\DRIVERS\pcmcia.sys
c:\windows\system32\DRIVERS\processr.sys
c:\windows\system32\DRIVERS\ql2300.sys
c:\windows\system32\DRIVERS\ql40xx.sys
c:\windows\system32\DRIVERS\sbp2port.sys
c:\windows\system32\driVERs\secdrv.sys
c:\windows\system32\DRIVERS\serenum.sys
c:\windows\system32\DRIVERS\serial.sys
c:\windows\system32\Drivers\sffdisk.sys
c:\windows\system32\Drivers\sffp_mmc.sys
c:\windows\system32\Drivers\sffp_sd.sys
c:\windows\system32\DRIVERS\sfloppy.sys
c:\windows\system32\DRIVERS\sisagp.sys
c:\windows\system32\Drivers\sisraid2.sys
c:\windows\system32\Drivers\sisraid4.sys
c:\windows\system32\Drivers\stexstor.sys
c:\windows\system32\Drivers\storvsc.sys
c:\windows\system32\Drivers\swenum.sys
c:\windows\system32\DRIVERS\uagp35.sys
c:\windows\system32\DRIVERS\uliagpkx.sys
c:\windows\system32\Drivers\umpass.sys
c:\windows\system32\Drivers\usbaapl.sys
c:\windows\system32\Drivers\usbcir.sys
c:\windows\system32\Drivers\usbscan.sys
c:\windows\system32\DRIVERS\usbuhci.sys
c:\windows\system32\DRIVERS\vhdmp.sys
c:\windows\system32\DRIVERS\viaagp.sys
c:\windows\system32\Drivers\viac7.sys
c:\windows\system32\DRIVERS\viaide.sys
c:\windows\system32\Drivers\vmbus.sys
c:\windows\system32\DRIVERS\VMBusHID.sys
c:\windows\system32\Drivers\vms3cap.sys
c:\windows\system32\Drivers\vmstorfl.sys
c:\windows\system32\Drivers\vsmraid.sys
c:\windows\system32\Drivers\VX3000.sys
c:\windows\system32\Drivers\wacompen.sys
c:\windows\system32\Drivers\wd.sys
c:\windows\system32\Drivers\winhv.sys
c:\windows\system32\DRIVERS\wmiacpi.sys
c:\windows\system32\easyUpdatusAPIU.dll
c:\windows\system32\fdco2.dll
c:\windows\system32\FM20.DLL
c:\windows\system32\FM20ENU.DLL
c:\windows\system32\GEARAspi.dll
c:\windows\system32\giveio.sys
c:\windows\system32\hpotscl1.dll
c:\windows\system32\hpovst01.dll
c:\windows\system32\hpowiav1.dll
c:\windows\system32\HPZLLLHN.DLL
c:\windows\system32\IcCoinstall.dll
c:\windows\system32\jdns_sd.dll
c:\windows\system32\LCCoin30.dll
c:\windows\system32\LCCoin32.dll
c:\windows\system32\LcProxy.ax
c:\windows\system32\MFC71.dll
c:\windows\system32\MFC71u.dll
c:\windows\system32\MpSigStub.exe
c:\windows\system32\msaud32_divx.acm
c:\windows\system32\msclmd.dll
c:\windows\system32\MSCOMCTL.OCX
c:\windows\system32\MSSTDFMT.DLL
c:\windows\system32\MSVCP71.dll
c:\windows\system32\nvapi.dll
c:\windows\system32\nvcohda.dll
c:\windows\system32\nvcompiler.dll
c:\windows\system32\nvconrm.dll
c:\windows\system32\nvcpl.cpl
c:\windows\system32\nvcpl.dll
c:\windows\system32\nvcplUI.exe
c:\windows\system32\nvcplUIR.dll
c:\windows\system32\nvcuda.dll
c:\windows\system32\nvcuvenc.dll
c:\windows\system32\nvcuvid.dll
c:\windows\system32\nvd3dum.dll
c:\windows\system32\nvdispco322090.dll
c:\windows\system32\nvgenco322040.dll
c:\windows\system32\nvhdap32.dll
c:\windows\system32\nvmctray.dll
c:\windows\system32\nvoglv32.dll
c:\windows\system32\nvraidco.dll
c:\windows\system32\NvRaidServer.dll
c:\windows\system32\NvRaidServerda.dll
c:\windows\system32\NvRaidServerde.dll
c:\windows\system32\NvRaidServereng.dll
c:\windows\system32\NvRaidServerenu.dll
c:\windows\system32\NvRaidServeres.dll
c:\windows\system32\NvRaidServeresm.dll
c:\windows\system32\NvRaidServerfi.dll
c:\windows\system32\NvRaidServerfr.dll
c:\windows\system32\NvRaidServerit.dll
c:\windows\system32\NvRaidServerja.dll
c:\windows\system32\NvRaidServerko.dll
c:\windows\system32\NvRaidServernl.dll
c:\windows\system32\NvRaidServerno.dll
c:\windows\system32\NvRaidServerptb.dll
c:\windows\system32\NvRaidServerru.dll
c:\windows\system32\NvRaidServersv.dll
c:\windows\system32\NvRaidServerzhc.dll
c:\windows\system32\NvRaidServerzht.dll
c:\windows\system32\nvraidservice.exe
c:\windows\system32\NvRaidSvda.dll
c:\windows\system32\NvRaidSvde.dll
c:\windows\system32\NvRaidSveng.dll
c:\windows\System32\NvRaidSvENU.dll
c:\windows\system32\NvRaidSves.dll
c:\windows\system32\NvRaidSvesm.dll
c:\windows\system32\NvRaidSvfi.dll
c:\windows\system32\NvRaidSvfr.dll
c:\windows\system32\NvRaidSvit.dll
c:\windows\system32\NvRaidSvja.dll
c:\windows\system32\NvRaidSvko.dll
c:\windows\system32\NvRaidSvnl.dll
c:\windows\system32\NvRaidSvno.dll
c:\windows\system32\NvRaidSvptb.dll
c:\windows\system32\NvRaidSvru.dll
c:\windows\system32\NvRaidSvsv.dll
c:\windows\system32\NvRaidSvzhc.dll
c:\windows\system32\NvRaidSvzht.dll
c:\windows\system32\NvRaidWizard.dll
c:\windows\system32\NvRaidWizardda.dll
c:\windows\system32\NvRaidWizardde.dll
c:\windows\system32\NvRaidWizardeng.dll
c:\windows\system32\NvRaidWizardenu.dll
c:\windows\system32\NvRaidWizardes.dll
c:\windows\system32\NvRaidWizardesm.dll
c:\windows\system32\NvRaidWizardfi.dll
c:\windows\system32\NvRaidWizardfr.dll
c:\windows\system32\NvRaidWizardit.dll
c:\windows\system32\NvRaidWizardja.dll
c:\windows\system32\NvRaidWizardko.dll
c:\windows\system32\NvRaidWizardnl.dll
c:\windows\system32\NvRaidWizardno.dll
c:\windows\system32\NvRaidWizardptb.dll
c:\windows\system32\NvRaidWizardru.dll
c:\windows\system32\NvRaidWizardsv.dll
c:\windows\system32\NvRaidWizardzhc.dll
c:\windows\system32\NvRaidWizardzht.dll
c:\windows\system32\nvraiins.dll
c:\windows\system32\NvRCoDa.dll
c:\windows\system32\NvRCoDe.dll
c:\windows\system32\NvRCoEng.dll
c:\windows\system32\NvRCoENU.dll
c:\windows\system32\NvRCoEs.dll
c:\windows\system32\NvRCoEsm.dll
c:\windows\system32\NvRCoFi.dll
c:\windows\system32\NvRCoFr.dll
c:\windows\system32\NvRCoIt.dll
c:\windows\system32\NvRCoJa.dll
c:\windows\system32\NvRCoKo.dll
c:\windows\system32\NvRCoNl.dll
c:\windows\system32\NvRCoNo.dll
c:\windows\system32\NvRCoPtb.dll
c:\windows\system32\NvRCoRu.dll
c:\windows\system32\NvRCoSv.dll
c:\windows\system32\NvRCoZhc.dll
c:\windows\system32\NvRCoZht.dll
c:\windows\system32\nvshext.dll
c:\windows\system32\nvsvc.dll
c:\windows\system32\nvsvcr.dll
c:\windows\system32\nvuhda.exe
c:\windows\system32\nvuninst.exe
c:\windows\system32\nvunrm.exe
c:\windows\system32\nvvsvc.exe
c:\windows\system32\nvwgf2um.dll
c:\windows\system32\OpenCL.dll
c:\windows\system32\QuickTime.qts
c:\windows\system32\QuickTimeVR.qtx
c:\windows\system32\SCP32.DLL
c:\windows\system32\speedfan.sys
c:\windows\system32\usbaaplrc.dll
c:\windows\system32\VBAEN32.OLB
c:\windows\system32\VBAEND32.OLB
c:\windows\system32\VBAME.DLL
c:\windows\system32\VEN2232.OLB
c:\windows\system32\VmbusCoinstaller.dll
c:\windows\system32\vmbuspipe.dll
c:\windows\system32\vmbusres.dll
c:\windows\system32\VmdCoinstall.dll
c:\windows\system32\vmicres.dll
c:\windows\system32\vmicsvc.exe
c:\windows\system32\vmictimeprovider.dll
c:\windows\system32\vmstorfltres.dll
c:\windows\system32\xinput1_3.dll
c:\windows\vVX3000.dll
c:\windows\vVX3000.exe
c:\windows\VX3000.dll
.
c:\windows\System32\winver.exe . . . is infected!!
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Legacy_avipbb
-------\Legacy_cpuz135
-------\Service_avipbb
-------\Service_cpuz135
-------\Service_NVHDA
-------\Service_nvlddmkm
-------\Service_NVNET
-------\Service_nvrd32
-------\Service_nvstor32
-------\Service_NVSvc
-------\Service_Stereo Service
-------\Service_USBAAPL
-------\Service_VX3000
-------\Legacy_avipbb
-------\Service_avipbb
.
.
((((((((((((((((((((((((( Files Created from 2011-03-11 to 2011-04-11 )))))))))))))))))))))))))))))))
.
.
2011-04-11 16:18 . 2011-04-11 16:18 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-03-31 23:18 . 2011-03-31 23:18 -------- d-----w- c:\program files\iPod
2011-03-31 23:18 . 2011-04-07 23:07 -------- d-----w- c:\program files\iTunes
2011-03-28 01:47 . 2011-03-28 01:47 -------- d-----w- c:\windows\Sun
2011-03-26 22:26 . 2011-04-07 23:07 -------- d-----w- c:\program files\Common Files\Steam
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-02-22 08:35 . 2011-02-22 08:35 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-18 20:36 . 2011-02-18 20:36 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2011-02-18 20:36 . 2011-02-18 20:36 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2011-02-02 22:11 . 2011-02-21 19:55 222080 ----a-w- c:\windows\system32\MpSigStub.exe
2011-02-02 22:10 . 2011-02-21 19:55 5890896 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{3A4FDEF6-BEF8-4F5C-A72B-DDF1F5A465C3}\mpengine.dll
2011-01-19 22:47 . 2011-02-22 04:14 22504 ----a-w- c:\windows\system32\drivers\cpuz135_x32.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"NVRaidService"="c:\windows\system32\nvraidservice.exe" [2009-06-30 163872]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2011-01-10 281768]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"VX3000"="c:\windows\vVX3000.exe" [2010-05-20 762736]
"LifeCam"="c:\program files\Microsoft LifeCam\LifeExp.exe" [2010-05-20 119152]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-03-07 421160]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 0 (0x0)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
"PromptOnSecureDesktop"= 0 (0x0)
.
S2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [2011-01-10 135336]
S2 cpuz135;cpuz135;c:\windows\system32\drivers\cpuz135_x32.sys [2011-01-19 22504]
S2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2011-01-08 378984]
S3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2009-08-21 66592]
.
.
Contents of the 'Scheduled Tasks' folder
.
2011-04-11 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1386756986-816525406-4127229960-1000Core.job
- c:\users\pc3\AppData\Local\Google\Update\GoogleUpdate.exe [2011-02-22 03:55]
.
2011-04-11 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-1386756986-816525406-4127229960-1000UA.job
- c:\users\pc3\AppData\Local\Google\Update\GoogleUpdate.exe [2011-02-22 03:55]
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
AddRemove-Winamp - c:\program files\Winamp\UninstWA.exe
AddRemove-Winamp Detect - c:\program files\Winamp Detect\UninstWaDetect.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10o_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10o_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\nvvsvc.exe
c:\program files\NVIDIA Corporation\Display\NvXDSync.exe
c:\windows\system32\nvvsvc.exe
c:\program files\Avira\AntiVir Desktop\avguard.exe
c:\program files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files\Avira\AntiVir Desktop\avshadow.exe
c:\windows\system32\conhost.exe
c:\windows\system32\taskhost.exe
c:\program files\Bonjour\mDNSResponder.exe
c:\windows\system32\conhost.exe
c:\program files\iPod\bin\iPodService.exe
c:\windows\system32\wbem\unsecapp.exe
.
**************************************************************************
.
Completion time: 2011-04-11 12:22:05 - machine was rebooted
ComboFix-quarantined-files.txt 2011-04-11 16:22
.
Pre-Run: 206,234,112,000 bytes free
Post-Run: 205,600,178,176 bytes free
.
- - End Of File - - CDAB5BA5C84202278DA13158C65CC22C

Edited by stephenlims, 11 April 2011 - 11:36 AM.


#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:03:33 AM

Posted 11 April 2011 - 05:46 PM

Hello

are you still getting redirects and popups?


Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.1

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 gringo_pr

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    Bleepin Gringo


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Posted 15 April 2011 - 12:56 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 stephenlims

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Posted 15 April 2011 - 03:56 PM

Im sorry gringo, work is consuming me. ill reply asap within a day

#14 gringo_pr

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Posted 15 April 2011 - 05:14 PM

ok no problem


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 stephenlims

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Posted 16 April 2011 - 12:54 PM

i ended up getting my cousin to reformat the computer due to the lack of time i have to answer on this forum. thanks a lot for all your help gringo! :) i will be back for future problems!




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