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Power adapter or Battery, I can'y tell which is bad.

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#1 brian2009


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Posted 31 March 2011 - 11:07 AM

I just received a used Dell D620. It worked fine out of the box, but after a couple hours I realized that I shouldn't be seeing the battery power meter on its desktop while it was plugged in (assuming its like my other notebooks).

The seller is sending me both a new power adapter and a new battery to resolve the problem.

My question is: how can I tell which piece was bad, or if both of them were bad?

The battery probably lasted at least 3 hours before I noticed it wasn't charging which made me think it was the power adapter that was bad. The power unit's light was VERY faint when it was plugged in.

The funny thing is that they said to keep both of the new pieces (as well as the old ones).

Edited by brian2009, 31 March 2011 - 11:10 AM.

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#2 BeachBumLI


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Posted 01 April 2011 - 09:17 AM

Sounds like good customer service to me! :thumbsup:

The best way to test whether it is the battery or the power supply is to remove the battery and see if it will boot up with just the power supply plugged in. If it will not turn on, you have a problem with your power adapter.

If you are able to run it off just the battery, then it is likely there is no issue with your battery.
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