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BSOD on Dell Laptop


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13 replies to this topic

#1 judyjht

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Posted 30 March 2011 - 09:59 PM

I just replaced the hard rive on my laptop (Dell Inspiron 6000) with the help from AustrAlien but he is not available right not. The original hard drive (almost 6 years old) was failing so we replaced it with a 160GB (up from a 60GB). All was working great until earlier this month I got the BSOD with the message: STOP: 0X0000007E (0XC0000005, 0X80522BBE, 0XBA4E3BFO, 0XBA4E38EC)

The last week (3-25) I received this BSOD: Would anyone know what the problem might be now??? I should not be the hard drive!

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Running XP Professional - anything else you need to know??

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#2 Broni

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Posted 30 March 2011 - 10:36 PM

Is the computer bootable?
Did BSOD happen just once?

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#3 judyjht

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Posted 31 March 2011 - 07:07 AM

Yes - bootable - I am using it right now. It happened twice - The screen shot is the 2nd BSOD screen and I did not have a camera the first one - it said:

STOP: 0X0000007E (0XC0000005, 0X80522BBE, 0XBA4E3BFO, 0XBA4E38EC)

Thanks for the help

#4 Broni

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Posted 31 March 2011 - 10:35 AM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#5 judyjht

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Posted 31 March 2011 - 11:18 AM

Nothing shows up - am I supposed to extract it first - then run??

#6 Broni

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Posted 31 March 2011 - 11:22 AM

Yes.

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#7 judyjht

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Posted 31 March 2011 - 12:04 PM

I extracted and still nothing happens.

#8 Broni

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Posted 31 March 2011 - 12:05 PM

Did you double click on BlueScreenView.exe?

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#9 judyjht

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Posted 31 March 2011 - 12:30 PM

Yes, I double click it - click on Run and the screen opens up but nothing ever happens - it does not appear to be doing anything. I do not see any scanning results.

#10 Broni

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Posted 31 March 2011 - 12:47 PM

Make sure, your settings are correct.

1. Click Start, point to Settings, and then click Control Panel (Start>Control Panel in Vista).
2. Double-click System.
3. Click (Advanced system settings link in Vista, then --->)the Advanced tab, and then click Settings under Startup and Recovery.
4. Make sure, there is a checkmark in Write an event to the system log.
5. In the Write debugging information list, click Small memory dump (64k) (128K in Windows 7).

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#11 judyjht

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Posted 31 March 2011 - 12:55 PM

I followed those instructions and the screen opens but still nothing happens.

#12 Broni

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Posted 31 March 2011 - 01:22 PM

I suppose we'll have to wait for more BSOD to happen.
I wouldn't panic because of two BSODs anyway.

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#13 judyjht

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Posted 31 March 2011 - 01:37 PM

OK - it is a brand new drive - I just installed it last month.

#14 Broni

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Posted 31 March 2011 - 01:45 PM

Until we see some other BSOD reports, we can't tell what was the cause.
Since the drive is brand new, that would be the least suspect.

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