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Browser redirects/unable to run windows update


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10 replies to this topic

#1 jsheehan223

jsheehan223

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  • 27 posts
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  • Local time:04:33 AM

Posted 30 March 2011 - 08:41 PM

Hello,

I'm doing some work on a friend's computer. I'm getting browser redirects when going to security related sites (Kapersky.com, mcafee.com) and I'm also unable to download updates for windows. This (from what I can see) has been happening since August. I know, I know. She just feels bad asking me for help? Lame excuse, I know, but what can you do? Anyways. I've run several scans with AVG 2011 free, spybot search and destroy and ccleaner. Removed a few things, but problems persist. I've followed the documentation on what to do and here are my logs!

No problems running DDS. Here is the contents of the dds.txt file. Attach.txt is ... um... attached. The GMER log is also attached.

Attached File  Attach.txt   10.93KB   2 downloads

Attached File  gmer.log   21.95KB   1 downloads

Thank you so much! Look forward to hearing your reply!

Jeremy

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Dawn at 20:57:51.01 on Wed 03/30/2011
Internet Explorer: 9.0.8112.16421
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.694 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\Ati2evxx.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\aestsrv.exe
C:\Windows\system32\dlbccoms.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\taskeng.exe
F:\HijackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\CCleaner\CCleaner.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Dawn\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.att.net
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1071016
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [<NO NAME>]
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [dscactivate] c:\dell\dsca.exe 3
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\npjpi160.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\dawn\appdata\roaming\mozilla\firefox\profiles\02e1ohl2.default\
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - component: c:\users\dawn\appdata\roaming\mozilla\firefox\profiles\02e1ohl2.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\users\dawn\appdata\roaming\mozilla\firefox\profiles\02e1ohl2.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\googletoolbar-ff3.dll
FF - plugin: c:\program files\common files\motive\npMotive.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2007-10-16 73728]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 dlbc_device;dlbc_device;c:\windows\system32\dlbccoms.exe -service --> c:\windows\system32\dlbccoms.exe -service [?]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-2-14 21504]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2011-3-28 1153368]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-12-27 24652]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 27216]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-7 135664]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-31 00:21:17 -------- d-----w- c:\program files\CCleaner
2011-03-29 02:39:16 98816 ----a-w- c:\windows\system32\mfps.dll
2011-03-29 02:33:12 -------- d-----w- c:\users\dawn\appdata\local\Yahoo
2011-03-28 23:58:45 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-03-28 23:58:45 -------- d-----w- c:\progra~2\Spybot - Search & Destroy
2011-03-12 16:28:40 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-03-12 16:28:40 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
.
==================== Find3M ====================
.
2011-03-29 02:39:16 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6002 Disk: ST9160823AS rev.3.ADB -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-0
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x86569EC5]<<
_asm { PUSH EBP; MOV EBP, ESP; SUB ESP, 0x1c; PUSH EBX; PUSH ESI; MOV DWORD [EBP-0x4], 0x85616872; SUB DWORD [EBP-0x4], 0x8561612e; PUSH EDI; CALL 0xffffffffffffdf33; }
1 ntkrnlpa!IofCallDriver[0x82094962] -> \Device\Harddisk0\DR0[0x84FFF6A8]
3 CLASSPNP[0x87B9D8B3] -> ntkrnlpa!IofCallDriver[0x82094962] -> [0x8500B918]
5 acpi[0x826166BC] -> ntkrnlpa!IofCallDriver[0x82094962] -> [0x84FE8B98]
[0x86497478] -> IRP_MJ_CREATE -> 0x86569EC5
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE [BP+0x0], 0x0; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-0 -> \??\IDE#DiskST9160823AS_____________________________3.ADB___#5&251f8f56&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x86569AEA
user & kernel MBR OK
sectors 312581806 (+255): user != kernel
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 20:59:42.40 ===============

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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:04:33 AM

Posted 31 March 2011 - 08:07 PM

Hi

Please do the following:

Download Combofix from either of the links below. You must rename it to iexplore before saving it.
Save it to your desktop. Change the save as file type to "all files"

**Note: In the event you already have Combofix, delete it, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  • If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".

Link 1
Link 2

-----------------------------------------------------------


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------

  • NOTE: If ComboFix asks to install the Recovery Console, please ALLOW it to do so.

    -----------------------------------------------------------

  • Double click on the renamed ComboFix.exe & follow the prompts. When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt so we can continue cleaning the system.

-----------------------------------------------------------


Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 jsheehan223

jsheehan223
  • Topic Starter

  • Members
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  • Local time:04:33 AM

Posted 02 April 2011 - 09:28 AM

Hi Bleepin' Curls!

Thank you so much for looking into this for me.

Here are the results of the combofix.log

ComboFix 11-04-01.01 - Dawn 04/01/2011 21:11:16.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1917.1038 [GMT -4:00]
Running from: c:\users\Dawn\Downloads\pc_prot\ComboFix.exe
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\windows\system32\AutoRun.inf
.
Infected copy of c:\windows\system32\drivers\tdx.sys was found and disinfected
Restored copy from - Kitty had a snack :P
.
((((((((((((((((((((((((( Files Created from 2011-03-02 to 2011-04-02 )))))))))))))))))))))))))))))))
.
.
2011-04-02 01:18 . 2011-04-02 01:18 -------- d-----w- c:\users\Dawn\AppData\Local\temp
2011-03-31 00:21 . 2011-03-31 00:21 -------- d-----w- c:\program files\CCleaner
2011-03-29 02:39 . 2011-03-29 02:39 98816 ----a-w- c:\windows\system32\mfps.dll
2011-03-29 02:33 . 2011-03-29 02:33 -------- d-----w- c:\users\Dawn\AppData\Local\Yahoo
2011-03-28 23:58 . 2011-04-02 00:00 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-03-28 23:58 . 2011-03-29 00:19 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-03-12 16:28 . 2011-03-12 16:28 103864 ----a-w- c:\program files\Mozilla Firefox\plugins\nppdf32.dll
2011-03-12 16:28 . 2011-03-12 16:28 103864 ----a-w- c:\program files\Internet Explorer\Plugins\nppdf32.dll
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]
"Aim"="c:\program files\AIM\aim.exe" [2009-10-05 3634024]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-04-28 857648]
"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2007-03-21 1548288]
"PCMService"="c:\program files\Dell\MediaDirect\PCMService.exe" [2007-04-16 184320]
"dscactivate"="c:\dell\dsca.exe" [2007-07-30 16384]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-10-16 50688]
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2008-3-25 214360]
Nikon Monitor.lnk - c:\program files\Common Files\Nikon\Monitor\NkMonitor.exe [2007-10-18 479232]
QuickSet.lnk - c:\program files\Dell\QuickSet\quickset.exe [2007-7-20 1180952]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 135664]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\aestsrv.exe [2007-08-29 73728]
S2 dlbc_device;dlbc_device;c:\windows\system32\dlbccoms.exe [2007-03-01 538096]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [2007-01-04 24652]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2010-12-21 c:\windows\Tasks\GoogleUpdateTaskMachineCore1cba0aff8f0ce68.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 22:22]
.
2011-04-02 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-07 22:22]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.att.net
IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
Trusted Zone: intuit.com\ttlc
Trusted Zone: turbotax.com
DPF: {E0FEE963-BB53-4215-81AD-B28C77384644} - hxxps://pattcw.att.motive.com/wizlet/DSLActivation/static/installer/ATTInternetInstaller.cab
FF - ProfilePath - c:\users\Dawn\AppData\Roaming\Mozilla\Firefox\Profiles\02e1ohl2.default\
FF - prefs.js: keyword.URL - hxxp://www.google.com/search?sourceid=navclient&hl=en&q=
FF - prefs.js: network.proxy.type - 0
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-SigmatelSysTrayApp - %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-04-01 21:18
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2011-04-01 21:21:40
ComboFix-quarantined-files.txt 2011-04-02 01:21
.
Pre-Run: 108,127,547,392 bytes free
Post-Run: 108,064,555,008 bytes free
.
- - End Of File - - E2007CEFFEAA88928551C5ACA7B229A5

#4 CatByte

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Posted 02 April 2011 - 01:29 PM

Hi,

Please do the following:

Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 jsheehan223

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Posted 03 April 2011 - 05:03 PM

Thanks, again for your help. Here is the malwarebyte log.


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6255

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

4/3/2011 10:07:24 AM
mbam-log-2011-04-03 (10-07-24).txt

Scan type: Quick scan
Objects scanned: 149225
Time elapsed: 14 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

last is the ESET.com log

C:\Qoobox\Quarantine\C\Windows\system32\Drivers\tdx.sys.vir Win32/Olmarik.ZC trojan
C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.0.6002.18005_none_ec294157d9377403\tdx.sys Win32/Olmarik.ZC trojan

#6 CatByte

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Posted 03 April 2011 - 06:00 PM

Hi

Please do the following:

Click start->all programs->accessories and right click 'command prompt' there. Select 'run as administrator' option. Command prompt window should open up. Copy/Paste the following commands at the command prompt:
attrib -r -s -h C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.0.6002.18005_none_ec294157d9377403\tdx.sys
del /q C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.0.6002.18005_none_ec294157d9377403\tdx.sys


NEXT



Visit ADOBEand download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 24 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 24 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u24 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u24-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window

    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

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#7 jsheehan223

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Posted 03 April 2011 - 06:36 PM

Ok, Bleeping Curls. I've installed Java and updated Adobe. Anything else that needs to be done? Please advise. So far, things have been working great. I managed to run Windows Update (which didn't work before). I got a clean scan in with AVG Free 2011. I also got a clean scan with SpyBot Search and Destroy.

Any further instructions?

#8 CatByte

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Posted 03 April 2011 - 06:46 PM

Hi

Just some housekeeping to do now,

Please do the following:

You can delete the DDS and GMER logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 jsheehan223

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Posted 03 April 2011 - 07:00 PM

I'll be sure to pass this information along to my friend. Apparently she needs it. lol

I will take care of the rest of these tasks then call it a night.

Thanks for all your assistance. You've been great!

Jeremy

#10 CatByte

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Posted 03 April 2011 - 07:04 PM

you are welcome

stay safe :hello:

~CB

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#11 CatByte

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Posted 03 April 2011 - 07:23 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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