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mcafee and blue screen


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8 replies to this topic

#1 shyjan

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Posted 30 March 2011 - 08:40 PM

I have tried to uninstall mcafee 5 times each time I have had to restore to get the computer back up and running.
First I uninstalled with windows
then I uninstalled with mcafee tool
then I right clicked it to run as admin
then I found a setting in mcafee that said do not delete mcafee system files changed that
then I tried in safe mode ...still no luck....

called mcafee then did remote tech support they uninstalled it and it bluescreened
Now they are saying it is not their fault sincw mcafee is uninstalled!!
I am restoring again

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#2 Broni

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Posted 30 March 2011 - 10:47 PM

What is the actual reason, you want to uninstall McAfee?

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#3 shyjan

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Posted 30 March 2011 - 10:56 PM

It is expiring

#4 shyjan

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Posted 30 March 2011 - 11:02 PM

I insisted on getting to a supervisor and advancing my problem up as i cannot believe that this is not a known problem. They did provide me with a call back from an expert technician. He immediately told me there was a problem with AMD 64 system and the network driver needed to be updated. When that was done the I was able to uninstall it and use my computer again.
Hope this helps someone else to solve the problem without wasting days troubleshooting this.
Jan

#5 Broni

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Posted 30 March 2011 - 11:03 PM

Uninstall it and switch to some other product:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- Avira free antivirus: http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html

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#6 shyjan

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Posted 31 March 2011 - 10:13 AM

I installed AVG but sometimes install microsofts, do you like avast or avira better?
thanks
Jan

#7 Broni

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Posted 31 March 2011 - 10:43 AM

Yes.
I stopped recommending AVG some time ago, due to a various issues with that program.

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#8 Layback Bear

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Posted 01 April 2011 - 10:27 PM

Many people like MSE from Microsoft and it's free.

#9 shyjan

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Posted 02 April 2011 - 11:24 AM

Thanks :busy:




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