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Vista Internet Security 2011


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#1 T3rry

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Posted 30 March 2011 - 08:33 PM

Vista Build 6002: Service Pack 2...pop ups on start up that all say "Vista Internet Security 2011" including a Firewall alert telling me that my "Internet Security 2011" firewall is not turned on...even in safe mode pop ups appear at start up and when I start a browser..."Vista Internet Security 2011" looks like it is performing a virus scan, without prompting to do so...AVG not functioning...cannot download new AVG. That's all I know so far.

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#2 boopme

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Posted 30 March 2011 - 10:05 PM

Hello and welcome.
Please follow our Removal Guide here THIS ONE .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 T3rry

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Posted 31 March 2011 - 10:12 PM

Your tutorial worked perfectly. Thank you for your help.

#4 boopme

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Posted 31 March 2011 - 10:19 PM

You are very welcome!!
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 T3rry

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Posted 04 April 2011 - 09:52 PM

Same computer (my wife's) AND my son's (it's XP) are reinfected/infected and Rkill does not work on either computer. My son has used both computers and has used the same flash drive on both, but I am not clear on where the infection is coming from.

When I run Rkill, it says (in the black box) that it cannot read something (C:/user/app?) and the the log displays nothing immediately below the line "Processes terminated by Rkill or while it was running" and of course the pop up boxes are still there.

This seems to be a more potent version of the same bug. Please advise.

#6 boopme

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Posted 04 April 2011 - 10:31 PM

Download and Run FlashDisinfector

You have a flash drive infection. These worms travel through your portable drives. If they have been connected to other machines, they may now be infected.
Please download Flash_Disinfector.exe by sUBs and save it to your desktop.
Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
Wait until it has finished scanning and then exit the program.
Reboot your computer when done.

Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.


When you plug the drive into the clean computer make sure you hold down the SHIFT key, which will stop any AutoRuns from executing. You can then run this tool:


Running On a clean Comp
You would need to run sub's flash disinfector on the clean computer first and hold down the shift key before connecting the external drive.

><><<><><<

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 04 April 2011 - 10:32 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 T3rry

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Posted 05 April 2011 - 08:07 PM

Vista machine, Rkill starts but can't read C:/users/etc., etc. Machine is in safe mode, Rkill and reg fix were brought in by flash drive as browsers do not start. Pop ups continue in safe mode.

I'm working on the XP machine next.

#8 T3rry

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Posted 05 April 2011 - 08:18 PM

XP machine, same non-results. What am I missing?

#9 boopme

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Posted 05 April 2011 - 08:41 PM

Lets see if this gets us in to run the tools. See if this works from normal mode.

Click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Run EXE HELPER
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 T3rry

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Posted 05 April 2011 - 10:02 PM

I do not currently have access to the XP machine (my son is sleeping), but the Vista machine is in front of me. Browsers are unavailable ("Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.") This same error appears on the XP machine. On the Vista machine, I searched for (in the search box) inetcpl.cpl...nothing happened at all. Is there a run box on a Vista machine?

#11 boopme

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Posted 05 April 2011 - 10:13 PM

On the Vista see if this fixes the permissions.

Go to File association fixes for Windows Vista

Click the exe box
Instructions:
To fix the association for a particular file type, download the corresponding fix from the above links table (Use Right-click - Save as option in your browser to download the fixes). Unzip the fix and extract the .REG file to the Desktop. Right-click the REG file and choose Merge. Note that you need to be an administrator to apply these fixes.

Soeet I have to leave now,will look in tomorrow.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 T3rry

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Posted 06 April 2011 - 06:15 AM

New info about XP machine:
The virus is user specific. I was able to run Malwarebytes's Anti-Malware from one user account a couple of days ago and that user account is still not infected. The only way that I can access this second user is from safe mode. In standard boot, 2nd user ("Administrator") is not shown.

The Vista machine does not appear to have 2 user accounts.



This is the log from "Administrator" on XP machine:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6271

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

4/4/2011 10:16:08 PM
mbam-log-2011-04-04 (22-16-08).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 295203
Time elapsed: 42 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 6
Folders Infected: 2
Files Infected: 36

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ABD42510-9B22-41cd-9DCD-8182A2D07C63} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\.fsharproj (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\RTHDBPL (Trojan.Agent) -> Value: RTHDBPL -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\cev.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\cev.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\cev.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\WINDOWS\system32\SysWoW32 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\application data\SysWin (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Owner\local settings\Temp\mj6hm71j61.log (Trojan.Small.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\localservice\application data\02000000643dcf651058c.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\localservice\application data\02000000643dcf651058o.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\localservice\application data\02000000643dcf651058p.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\localservice\application data\02000000643dcf651058s.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\02000000643dcf651058c.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\02000000643dcf651058o.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\02000000643dcf651058p.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\02000000643dcf651058s.manifest (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\gnuhashes.ini (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\WORK.DAT (Malware.Trace) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\wupd.dat (Malware.Trace) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\0.30329948611850777.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\start menu\Programs\thinkpoint.lnk (Rogue.ThinkPoint) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\mu372421573v4.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\@u372421573v0 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\@u372421573v1 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\@u372421573v2 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\@u372421573v3 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\mu372421573v5.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\mu372421573v6.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\mu372421573v7.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v0 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v0.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v1 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v1.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v2 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v2.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v3 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\wu372421573v3.kwd (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\_u372421573v0 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\_u372421573v1 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\_u372421573v2 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\SysWoW32\_u372421573v3 (Trojan.Tracur) -> Quarantined and deleted successfully.
c:\documents and settings\administrator\Desktop\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Desktop\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#13 T3rry

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Posted 06 April 2011 - 06:56 AM

On Vista machine: Browsers are not available (see error message from previous post), so I downloaded the Vista file association fix to my non-infected machine and moved it to the infected Vista machine with a flash drive, copying it and pasting it to the desktop. When I try to run the program I gt an error box that says "Windows cannot access the specified device path or file. You may not have the appropriate permissions to access the item.".

#14 T3rry

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Posted 06 April 2011 - 07:08 AM

I may have gotten lucky. On the Vista machine, pop ups hadn't started yet, but almost nothing was available on the desktop (Adobe reader, no access, Firefox, no access, etc., etc.) but a document that had been saved to the desktop was available. I did a right click and clicked "scan with AVG" and AVG user interface appeared. I have started a whole computer scan and it has found so far (it is still running) Trojan Horse FakeAV.MFM and registry key with reference to file C:\Users\Irma\AppData\Local\ewn.exe
HKCR\exefile\shell\open\command\\
I'll post soon with final outcome from scan.

#15 T3rry

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Posted 06 April 2011 - 07:25 AM

The Vista machine now seems okay. I am re-running AVG and will run Malwarebyte's Anti-Malware later.




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