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Blue Screen After Hijackthis Removal And Windows Update


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#1 humble

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Posted 27 December 2005 - 07:30 PM

I should know better, but of course I know a bit and thought I could help.... my neice had the standard popup/slow system/hijacks of iexplorer to the point where her win xp pro system was nearly unusable. Nothing was up to date, so I ran norton 2004 in safe mode (with outdated updates) and spybot 1.3 (again, could not download latest updates) to get a few things off; then got to the point where I could at least get out to the internet. Updated everything, added mozilla, began using windows update which started with a 37 part security update (part of service pack 1?) since nothing had been kept up to date.

Then I had to go there, I used hijackthis beginning with this log:

Logfile of HijackThis v1.99.1
Scan saved at 11:16:45 AM, on 12/26/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLHostManager.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLServiceHost.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLServiceHost.exe
C:\Program Files\Symantec AntiVirus\VPC32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jenna\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINDOWS\system32\453i2p.dll
O2 - BHO: (no name) - {899C59C9-920F-958F-2E00-C889180F64CF} - C:\WINDOWS\System32\iknscv.dll[/b][/b][/u]
O2 - BHO: Related Page - {9A9C9B69-F908-4AAB-8D0C-10EA8997F37E} - C:\WINDOWS\System32\WinNB57.dll
O2 - BHO: (no name) - {AD486A1C-86DE-F02E-3957-A406BFD071EC} - C:\WINDOWS\Vnykqlkl.dll (file missing)[/size]
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Search - {6CB7E512-8E46-007D-1DCE-F83416AEE7BB} - C:\WINDOWS\Vnykqlkl.dll (file missing)
O3 - Toolbar: (no name) - {9A9C9B68-F908-4AAB-8D0C-10EA8997F37E} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [mouse] mouse.exe
O4 - HKLM\..\Run: [Imail System Service] imailsvc.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128646048\ee\AOLHostManager.exe
O4 - HKLM\..\RunServices: [mouse] mouse.exe
O4 - HKLM\..\RunServices: [Imail System Service] imailsvc.exe
O4 - HKLM\..\RunOnce: [2og0j5c.exe] C:\WINDOWS\System32\2og0j5c.exe /k
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Uqez] C:\WINDOWS\System32\?ttrib.exe
O4 - HKCU\..\Run: [Ncao] "C:\Program Files\nrpn\osoa.exe" -vt yazr
O4 - HKCU\..\Run: [3413954] C:\PROGRA~1\3413954\3413954.exe
O4 - HKCU\..\RunOnce: [2og0j5c.exe] C:\WINDOWS\System32\2og0j5c.exe /k
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: rtnr.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {26098EA2-C95D-48EA-89B4-63C5A63BD42F} - http://www.pacimedia.com/install/pcs_0031.exe
O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) - http://h20270.www2.hp.com/ediags/gmn/insta...cdetection3.cab
O20 - AppInit_DLLs: repairs302972961.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner - C:\WINDOWS\aim.exe (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

I removed several entries, mostly in the 02/03/08 area.

When I rebooted after the windows update, I got a blue screen, with stop errors, don't have exact text but it was 1/2 page long, referred to possible monitor or printer errors (these had been happy before this point)
0000000 errors, and i suspect that it may be a result of my misguided deletions from the hijackthis. I can get the system up in safe mode only, compare the old hijackthis to the new, and figure out what I did. Is there anyone out there up to the challenge of letting me know which deletions (02, 03 or 08 were all I touched) may have caused this, and how to get these entries back into the registry? I swear, I will never touch a log without advise first.......

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#2 humble

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Posted 27 December 2005 - 11:05 PM

Posted a "blue screen" problem in win xp area; my question concerned this hijackthis log and some removals i did which i think led up to a big old blue screen on a windows reboot. posting the hijackthis log here so that you can tell me what can safely be removed; and if i removed something else (will get to the computer in question on friday) how to most easily get the entry back.... hopefully not asking this advice too late! Thanks - I am cured of any hijackthis manipulation without your clearance and admit to being in over my head.

Logfile of HijackThis v1.99.1
Scan saved at 11:16:45 AM, on 12/26/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AIM\aim.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLHostManager.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLServiceHost.exe
C:\Program Files\Common Files\AOL\1128646048\ee\AOLServiceHost.exe
C:\Program Files\Symantec AntiVirus\VPC32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Jenna\Local Settings\Temp\Temporary Directory 2 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {7A1693A1-AFAF-4F1E-9B05-EEC38A85FBF3} - C:\WINDOWS\system32\453i2p.dll
O2 - BHO: (no name) - {899C59C9-920F-958F-2E00-C889180F64CF} - C:\WINDOWS\System32\iknscv.dll
O2 - BHO: Related Page - {9A9C9B69-F908-4AAB-8D0C-10EA8997F37E} - C:\WINDOWS\System32\WinNB57.dll
O2 - BHO: (no name) - {AD486A1C-86DE-F02E-3957-A406BFD071EC} - C:\WINDOWS\Vnykqlkl.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Search - {6CB7E512-8E46-007D-1DCE-F83416AEE7BB} - C:\WINDOWS\Vnykqlkl.dll (file missing)
O3 - Toolbar: (no name) - {9A9C9B68-F908-4AAB-8D0C-10EA8997F37E} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [diagent] "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\\vptray.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [mouse] mouse.exe
O4 - HKLM\..\Run: [Imail System Service] imailsvc.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1128646048\ee\AOLHostManager.exe
O4 - HKLM\..\RunServices: [mouse] mouse.exe
O4 - HKLM\..\RunServices: [Imail System Service] imailsvc.exe
O4 - HKLM\..\RunOnce: [2og0j5c.exe] C:\WINDOWS\System32\2og0j5c.exe /k
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Uqez] C:\WINDOWS\System32\?ttrib.exe
O4 - HKCU\..\Run: [Ncao] "C:\Program Files\nrpn\osoa.exe" -vt yazr
O4 - HKCU\..\Run: [3413954] C:\PROGRA~1\3413954\3413954.exe
O4 - HKCU\..\RunOnce: [2og0j5c.exe] C:\WINDOWS\System32\2og0j5c.exe /k
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: rtnr.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O15 - Trusted Zone: http://click.getmirar.com (HKLM)
O15 - Trusted Zone: http://click.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://redirect.mirarsearch.com (HKLM)
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {26098EA2-C95D-48EA-89B4-63C5A63BD42F} - http://www.pacimedia.com/install/pcs_0031.exe
O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) - http://h20270.www2.hp.com/ediags/gmn/insta...cdetection3.cab
O20 - AppInit_DLLs: repairs302972961.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: AOL Instant Messanger (AIM) - Unknown owner - C:\WINDOWS\aim.exe (file missing)
O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

#3 MFDnSC

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Posted 28 December 2005 - 04:45 PM

SpyBot 1.3 is old you need V1.4

Get all of these and/or verify you have the current versions

SpywareBlaster 3.4 http://majorgeeks.com/download2859.html
SpyBot V1.4 http://www.majorgeeks.com/download2471.html
AdAware SE 1.06 http://www.majorgeeks.com/download506.html
MS AntiSpy - http://www.microsoft.com/downloads/details...&displaylang=en (XP and W2K only)

DownLoad them (they are free), install them, check each for their
definition updates
and then run AdAware, MS AntiSpy (W2k/XP) and Spybot, fixing anything
they say.

In SpywareBlaster - Always enable all protection after updates
In SpyBot - After an update run immunize


==========
HiJackThis is runing from a temp directory and must be moved to run correctly

Get HiJack This V1.99.1 http://thespykiller.co.uk/files/hijackthis_sfx.exe - double click the DL file and click UNZIP letting it extract to its default folder C:\Program FIles\HiJackThis, run it from there
============
Download the trial version of Ewido Security Suite http://www.ewido.net/en/download/ (W2K/XP Only)
Install ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido
It will prompt you to update click the OK button and it will go to the main screen
On the left side of the main screen click update
Click on Start and let it update.
DO NOT run a scan yet. You will do that later in safe mode.

Restart your computer into safe mode now. Perform the following steps in safe mode:
(Start tapping F8 at the first black screen after power up)

Run Ewido:
Click on scanner
Click Complete System Scan and the scan will begin.
During the scan it will prompt you to clean files, click OK
When the scan is finished, look at the bottom of the screen and click the Save report button.
Save the report to your C: Drive
This will take some time to run!
Boot to normal mode
Post that log and a new HiJack log
"Nothing could be finer than to be in South Carolina ............"

Member ASAP

#4 humble

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Posted 30 December 2005 - 11:23 AM

Thanks for your reply, i am not where the computer is, so will get to this on saturday. A few questions before then though:

Already updated to spybot 1.4 somewhere along the line. everything is updated, immunized and re-run in safe mode, which is the only mode that computer will run in.

She has Norton AV, 2004 version. Does this replace the need for any of the others?

I am not familiar with SpywareBlaster - what does that do that say SpyBot or AdAware does not?
It seems that everyone recommends both SpyBot and AdAware be used concurrently, but I have not seen the others recommended. Just curious, because after I do these things for her, I will be lucky if she runs say SpyBot and Norton consistently (and I will schedule those); are these utilities just used to get back on our feet or all the time?

At this point, the computer is not even on service pack 2. She had not been doing any windows updates, and I was in the process of doing MS updates (37 part security download which was still part of SP 1 I believe) when I got this error on reboot. Do you think this problem is related to the Windows Update, a remaining spyware problem, or me tampering unsuccessfully with Hijackthis? Also, do I want to use MS AntiSpy while not up to date with their latest (more updates remain). Thanks for your help thus far.

#5 MFDnSC

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Posted 30 December 2005 - 03:21 PM

NAV has nothing to do with the others - that is an AntiVirus vs. the others which are spyware tools

Spyware blaster sits in the background preventing changes

Don't worry about the updates until the log is clean and then get them

Dirty systems have problems with updates
"Nothing could be finer than to be in South Carolina ............"

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#6 humble

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Posted 02 January 2006 - 04:00 PM

Finally have system, and things are worse. First, here is the stop error:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In partcular, run a memory check and check for fautly or mismatched memory. Tyr changing video adapters.

Disable or remove any newly installed hardwareand drivers. Disable or remove any newly installed software. If you need to use safe mode to removeor disable components, restart your computer, press F8 to select Advanced Startup options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

I went on in Safe Mode which had been working at her house. She did not bring her keyboard or mouse, so I used different ones. When I went in the first time, I got in without any problem, verified that I had Spybot S&D version 1.4, and ran the check. It found two problems, which I removed. I had not started up with networking, and brought the system down, attached the network cables, and brought it back up. I again pressed F8, which it allowed, but it did say "Keyboard failure" and then continued to allow me to choose Safe Mode with networking (using arrow keys on keyboard), mouse was working as well; but when it got to the main logon screen, it allowed me to move the mouse to the user id, but not type in the password. then the mouse froze as well.

Soooo, I now have no keyboard or mouse, still have the same STOP screen, and cannot logon to run all of these utilities.

Help!

#7 MFDnSC

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Posted 02 January 2006 - 04:52 PM

Sounds as if it dead - the 7F is quite often memory, but now no KB, I suspect the Mother Board is histroy
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