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Firefox 4.0 keeps freezing my computer


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#1 qcool

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Posted 30 March 2011 - 01:21 PM

Hi, my firefox keeps freezing my computer. To the point in most cases where the task manager will not open and even when task manager does open it is unable to shut it down.
I am also unable to restart, shut down or even log out when it is frozen, non of those works. I have had to power off my computer for it to work again and if i open firefox again same thing happens after a while.
Any help or advise will be appreciated. Thanks.

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#2 cryptodan

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Posted 30 March 2011 - 01:22 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 qcool

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Posted 30 March 2011 - 01:28 PM

http://speccy.piriform.com/results/iTAeTthbRWQrGsbMkleuBdz

#4 cryptodan

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Posted 30 March 2011 - 01:36 PM

did any previous version of Firefox freeze on your computer?

#5 qcool

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Posted 30 March 2011 - 02:11 PM

no, i don't think so, this is very resent because i use firefox every day and this never happen, even with the beta.
and normally task manager can deal with a freeze i get from any browser.
I will use it again a make absolute sure, but i am already quite sure.

Edited by qcool, 30 March 2011 - 02:12 PM.


#6 cryptodan

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Posted 30 March 2011 - 02:26 PM

Do you have the AVG Toolbar installed?

#7 qcool

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Posted 30 March 2011 - 03:15 PM

i had it all the times it frozed, but as a last ditch effort i uninstalled all of firefox and reinstalled it, but the reinstalled one do not have it.
i reinstalled it 10 to 15 mins before i made this post and did not use it since, except to quickly check if i still had avg toolbar installed still when you asked.

#8 cryptodan

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Posted 30 March 2011 - 03:28 PM

temporarily remove avg and see if it still lags.

#9 qcool

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Posted 31 March 2011 - 12:17 PM

i tried it with the just avg toolbar uninstalled, but it still frozed. I uninstalled avg anti virus and have been using firefox all day and it have not frozen again.
So that give me a different problem, does that mean firefox and avg cannot work together?

#10 cryptodan

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Posted 31 March 2011 - 02:32 PM

Im thinking that AVG needs to update their program to allow FF to run. I would use another AV such as Microsoft Security Essentials.

#11 Allan

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Posted 31 March 2011 - 02:53 PM

I suggest uninstalling Firefox 4 and installing Firefox 3.6

#12 cryptodan

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Posted 31 March 2011 - 03:06 PM

Its not Firefox that is the issue it is AVG.

#13 Allan

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Posted 31 March 2011 - 03:08 PM

So you want to change the av rather than the browser? Okay. Not what I would do. But okay.




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