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Google Redirects and Firefox Will Not Open


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#1 Kick-a-pc0

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Posted 30 March 2011 - 01:08 PM

Hello and Help!

Yesterday, (March 29, 2011), while Googling a local news station, the pages started loading extremely slowly. I would stop the load and then refresh. Everytime, I would try this, or then go back and try to click on any other links in Google, the bottom left of the screen with the "address destination" would say some other shopping/advertisement page or some odd search engine instead of the intended destination.

I then closed Firefox, (newest updated version, I think), and I failed to open it by double clicking. I right clicked it, and it opened after about 30 seconds. The same problems persisted with Google, so I abandoned my search. I then opened my ebay type of account, which right after logging in, opened a new tab to a shopping/advertisement page. It has never doen this before. This, of course, scared the sh!ts&giggles out of me, so I logged out and then closed my browser window.

Moreover, since doing this, I have completely become unable to open Firefox. Explore works, yet it is slow, and in trying to get to this site, the Google redirect has already happened in IE as well.

Please, please help! I saw in some other forums something called Combofix. However I came to this site first and saw that it should only be used under supervision from a trained user. I do not know what to do!

(Further info)

Thank you very much for the quick response techextreme, I should have stated that I already ran Malwarebytes Anti-Malware on "Perform quick-scan" first and then I also ran "Perform full-scan." Both came up with no results.

Edited by Kick-a-pc0, 30 March 2011 - 01:25 PM.


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#2 techextreme

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Posted 30 March 2011 - 01:14 PM

Hi Kick-a-pc0,

Please run a couple scans for me.

Scan for Spyware/Adware

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware Free version and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled


SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
  • First

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Once completed, please post the resulting logs.

Thanks,
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#3 Kick-a-pc0

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Posted 30 March 2011 - 01:30 PM

Thank you very much for the quick response techextreme, I should have stated that I already ran Malwarebytes Anti-Malware on "Perform quick-scan" first and then I also ran "Perform full-scan." Both came up with no results.

#4 Kick-a-pc0

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Posted 30 March 2011 - 01:40 PM

Hello and Help!

Yesterday, (March 29, 2011), while Googling a local news station, the pages started loading extremely slowly. I would stop the load and then refresh. Everytime, I would try this, or then go back and try to click on any other links in Google, the bottom left of the screen with the "address destination" would say some other shopping/advertisement page or some odd search engine instead of the intended destination.

I then closed Firefox, (newest updated version, I think), and I failed to open it by double clicking. I right clicked it, and it opened after about 30 seconds. The same problems persisted with Google, so I abandoned my search. I then opened my ebay type of account, which right after logging in, opened a new tab to a shopping/advertisement page. It has never doen this before. This, of course, scared the sh!ts&giggles out of me, so I logged out and then closed my browser window.

Moreover, since doing this, I have completely become unable to open Firefox. Explore works, yet it is slow, and in trying to get to this site, the Google redirect has already happened in IE as well.

Please, please help! I saw in some other forums something called Combofix. However I came to this site first and saw that it should only be used under supervision from a trained user. I do not know what to do!

(Further info)

I should have also stated that I already ran Malwarebytes Anti-Malware on "Perform quick-scan" first and then I also ran "Perform full-scan." Both came up with nothing detected.

EDIT: Topics merged ~BP

Edited by Budapest, 30 March 2011 - 04:13 PM.


#5 techextreme

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Posted 30 March 2011 - 01:40 PM

Hi again Kick-a-pc0,

No problem, but let's continue with the SAS scan and see what "shakes loose".

Post any logs from SAS when you have finished.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#6 Kick-a-pc0

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Posted 31 March 2011 - 12:24 AM

So SAS did shake some more issues out that MBAM did not. Now my Firefox can actually open, yet still only after several tries. Furthermore, when I used the link in my gmail account to get to this site, I was automatically redirected to a "Real Player" update site. Regardless, I believe the problems are still around. Here are the results of the SAS Scan Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 03/30/2011 at 05:08 PM

Application Version : 4.50.1002

Core Rules Database Version : 6714
Trace Rules Database Version: 4526

Scan type : Complete Scan
Total Scan Time : 02:28:09

Memory items scanned : 215
Memory threats detected : 0
Registry items scanned : 8287
Registry threats detected : 0
File items scanned : 27300
File threats detected : 103

Adware.Tracking Cookie
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@yieldmanager[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@admarketplace[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@mediaplex[2].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@ad.yieldmanager[2].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@media6degrees[2].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@collective-media[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@bridge2.admarketplace[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@pro-market[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@mm.chitika[2].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@ru4[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@atdmt[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@advertising[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@interclick[2].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@adxpose[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@invitemedia[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@doubleclick[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@advertise[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@a1.interclick[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@vertamedia.30002.expand-search-goals[1].txt
C:\Documents and Settings\Monica Johnson\Cookies\monica_johnson@apmebf[1].txt
2mdn.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
a.media.abcfamily.go.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
a.media.community.abcfamily.go.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
adimages.scrippsnetworks.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
adtechie.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
adults.letu.edu [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
atdmt.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
banners.securedataimages.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cdn.eyewonder.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cdn.media.abc.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cdn2.invitemedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cdn4.specificclick.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cds017.ph1.media.scanscout.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
cloudfront.mediamatters.org [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
content.yieldmanager.edgesuite.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
convoad.technoratimedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
core.insightexpressai.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
crackle.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
ds.serving-sys.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
e13.media.addynamix.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
fastclick.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
googleads.g.doubleclick.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
hs.interpolls.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
i.adultswim.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
ia.media-imdb.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
img-cdn.mediaplex.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
interclick.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
l.content.oddcast.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
lamourxxx.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
ll.media.abc.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
m1.2mdn.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
macromedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media-macys1.pictela.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media-ti.pictela.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media-vs.pictela.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.jambocast.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.monster.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.mtvnservices.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.mtvu.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.nbcbayarea.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.oldnavyweekly.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.onsugar.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.oprah.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.scanscout.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.socialvibe.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.tattomedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media.wfaa.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media1.break.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
media2.ag.org [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
mediaforgews.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
mediaplex.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
msnbcmedia.msn.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
naiadsystems.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
objects.tremormedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
picayune.uclick.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
s0.2mdn.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
spe.atdmt.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
speed.pointroll.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
static.xxxmatch.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
udn.specificclick.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
video.redorbit.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
vitamine.networldmedia.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.5levelmedia.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.crackle.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.mofosex.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.naiadsystems.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.pornhub.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
www.trackitdown.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
wwwstatic.megaporn.com [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]
yieldmanager.edgesuite.net [ C:\Documents and Settings\Monica Johnson\Application Data\Macromedia\Flash Player\#SharedObjects\3NXYUBNV ]

Trojan.Agent/Gen-IEFake
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX0\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX1\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX1\PROCS\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX2\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX2\PROCS\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX3\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX3\PROCS\IEXPLORE.EXE

Trojan.Agent/Gen-IExplorer[Fake]
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX0\NIRD\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX1\NIRD\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX2\NIRD\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\MONICA JOHNSON\LOCAL SETTINGS\TEMP\RARSFX3\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-Nullo[Short]
C:\SYSTEM VOLUME INFORMATION\_RESTORE{46DE8921-1D39-44D2-A9E9-64119261F211}\RP929\A0084403.DLL

#7 techextreme

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Posted 31 March 2011 - 06:47 AM

Hi Kick-a-pc0,

Let's see if we can't get things to stop redirecting.

Please download HostsXpert 4.3
  • Extract (unzip) HostsXpert.zip to a permanent folder on your hard drive such as C:\HostsXpert
  • Double-click HostsXpert.exe to run the program.
  • Click "Restore MS Hosts File".
  • Click OK at the confirmation box.
  • Click "Make ReadOnly?".
  • Click the X to exit the program.
-- Note: If you were using a custom Hosts file you will need to replace any of those entries yourself.

Once you have done this part, please try accessing the internet again.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#8 Kick-a-pc0

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Posted 31 March 2011 - 10:33 AM

Hello,

I downloaded the HostsXpert 4.3 and followed your instructions. I closed all of my windows and attempted to get back on Firefox. After several tries Firefox opened. I googled a random local radio station to see if the redirect was gone. The first link was successful. However, I went "back" to try another and it automatically redirected me to a shopping site.

Regardless, thank you for your help so far!

#9 techextreme

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Posted 31 March 2011 - 02:35 PM

Let's take a look for a rootkit.

Please download GMER from one of the following locations and save it to your desktop:

* Main Mirror
This version will download a randomly named file (Recommended)
* Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

* Disconnect from the Internet and close all running programs.
* Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
* Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
* Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
Posted Image

* GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
* If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
* Now click the Scan button. If you see a rootkit warning window, click OK.
* When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
* Click the Copy button and paste the results into your next reply.
* Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#10 Kick-a-pc0

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Posted 01 April 2011 - 01:04 AM

That was really quick and pain-free for the most part. Here is what GMER came up with:

GMER 1.0.15.15570 - http://www.gmer.net
Rootkit scan 2011-04-01 01:00:59
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdePort0 ST9100824AS rev.8.03
Running: d4lxhcgj.exe; Driver: C:\DOCUME~1\MONICA~1\LOCALS~1\Temp\pxtdapow.sys


---- System - GMER 1.0.15 ----

SSDT \??\C:\WINDOWS\system32\Drivers\uphcleanhlp.sys ZwUnloadKey [0xAE0396D0]

---- Kernel code sections - GMER 1.0.15 ----

? C:\WINDOWS\system32\Drivers\uphcleanhlp.sys The system cannot find the file specified. !
? System32\Drivers\hiber_WMILIB.SYS The system cannot find the path specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\WINDOWS\Explorer.EXE[472] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00C1000A
.text C:\WINDOWS\Explorer.EXE[472] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00C2000A
.text C:\WINDOWS\Explorer.EXE[472] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00B7000C
.text C:\WINDOWS\System32\svchost.exe[1292] ntdll.dll!NtProtectVirtualMemory 7C90D6EE 5 Bytes JMP 00D7000A
.text C:\WINDOWS\System32\svchost.exe[1292] ntdll.dll!NtWriteVirtualMemory 7C90DFAE 5 Bytes JMP 00D8000A
.text C:\WINDOWS\System32\svchost.exe[1292] ntdll.dll!KiUserExceptionDispatcher 7C90E47C 5 Bytes JMP 00D6000C
.text C:\WINDOWS\System32\svchost.exe[1292] USER32.dll!GetCursorPos 7E42974E 5 Bytes JMP 00F7000A
.text C:\WINDOWS\System32\svchost.exe[1292] USER32.dll!WindowFromPoint 7E429766 5 Bytes JMP 00F8000A
.text C:\WINDOWS\System32\svchost.exe[1292] USER32.dll!GetForegroundWindow 7E429823 5 Bytes JMP 00F9000A
.text C:\WINDOWS\System32\svchost.exe[1292] ole32.dll!CoCreateInstance 774FF1AC 5 Bytes JMP 00E0000A
.text C:\Program Files\Mozilla Firefox\firefox.exe[1672] ntdll.dll!LdrLoadDll 7C91632D 5 Bytes JMP 004013F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)
.text C:\Program Files\Mozilla Firefox\firefox.exe[3564] ntdll.dll!LdrLoadDll 7C91632D 5 Bytes JMP 004013F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

Device \FileSystem\Fastfat \Fat kmixer.sys (Kernel Mode Audio Mixer/Microsoft Corporation)
Device \FileSystem\Fs_Rec \FileSystem\UdfsCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatCdRomRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\CdfsRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\FatDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Fs_Rec \FileSystem\UdfsDiskRecognizer tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \FileSystem\Cdfs \Cdfs tfsnifs.sys (Drive Letter Access Component/Sonic Solutions)
Device \Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskST9100824AS_____________________________8.03____#5&19c84639&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found

---- Disk sectors - GMER 1.0.15 ----

Disk \Device\Harddisk0\DR0 TDL4@MBR code has been found <-- ROOTKIT !!!
Disk \Device\Harddisk0\DR0 sector 00: rootkit-like behavior

---- EOF - GMER 1.0.15 ----

#11 techextreme

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Posted 01 April 2011 - 10:31 AM

Hi again Kick-a-pc0,

As I suspected, you do have signs of a Rootkit.

Disk \Device\Harddisk0\DR0 TDL4@MBR code has been found <-- ROOTKIT !!!

So, First I must warn you about this type infection.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

Second, I'm going to point you to instructions for treating this type of infection.

Those are located here. Please read and follow all instructions to the letter and let me know when you are completed.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#12 Kick-a-pc0

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Posted 01 April 2011 - 02:45 PM

Thank you again for all of your help so far.

First, I do not really know what I should do. I do not know what re-installing my operating system (what is this exactly?) entails. If it means getting rid of windowsXP, I would be up for it because I have recently had a brand new windows7 pro given to me, and I have been meaning to install it anyways. Do you know if a re-install is even possible with a Dell laptop?

Second, I followed the instructions and the "rootkit" TDL4 was "cured." I also ran another "full scan" with MBAM that came up clean. I disabled my wireless connection, as was your instructions, so I do not know if the redirecting has been resolved. I read in one of the links/guides of the rootkit removal instructions page that my computer can be re-infected in seconds and this has made me extremely apprehensive to re-connect to the internet with that computer.


Also, I'd like to ask you, what real-time protection is best? Norton and McAfee I have heard are "resource hogs," whatever that may mean. MBAM pro looks good, yet I wanted an expert's opinion.

#13 techextreme

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Posted 04 April 2011 - 10:16 AM

Hi again Kick-a-pc0,

I do understand your apprehension as to whether or not to turn the wireless connection back on or not.

I'd like you to turn it on and connect to the internet and check how things are running. See if you are still being redirected or not.

A reinstall of the operating system is a pretty straightforward task with todays operating systems. If you are thinking of installing Windows 7 on your laptop, I would suggest running the Windows 7 Upgrade Advisor.

Download and run the Windows 7 Upgrade Advisor to see if your PC is ready for Windows 7. It scans your hardware, devices, and installed programs for known compatibility issues...


As for which real-time protection to use, it's mainly personal preference. There are may Free softwares out there that will easily take the place of most "for-pay" software. You can find a list of such software here.


Please let me know how your laptop is working on the internet.
Techextreme

"Admire those who attempt great things, even though they fail."

-- Seneca

#14 Kick-a-pc0

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Posted 05 April 2011 - 01:02 AM

So I finally built up the nerve to reconnect to the internet. It works! Thank you so very, very much Tech Extreme and Bleeping Computer!

I initiated over a dozen Google searches and connected successfully to over double that amount in links to websites! Well, ones I felt were fairly safe at least. Regardless, I am a believer in this forum and Tech Extreme!

Anyways, I will follow your most recent instructions about OS tomorrow. Should I go file by file through all of our docs, pics, and other miscellaneous items and move them to a portable hard drive first?

Lastly, Is there any thing else you think I should consider? Please let me know, and above all, I greatly appreciate your professionalism and expertise in assisting me with my own little world's "crisis."

#15 Kick-a-pc0

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Posted 05 April 2011 - 10:04 AM

Hello again. What exactly should I do with my "Quarantined" items that SAS found? Should I remove them all, or are some of them needed?




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