Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected -- can't eliminate


  • Please log in to reply
5 replies to this topic

#1 Mannaman

Mannaman

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:31 AM

Posted 29 March 2011 - 10:58 PM

I've got a problem. It seems to have compromised Kaspersky (or Kaspersky doesn't see it). Can't install new AV; shows good files as corrupted.

Please help.

Edited by hamluis, 30 March 2011 - 08:10 AM.
Moved from Win 7 to Am I Infected.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:31 AM

Posted 30 March 2011 - 04:16 PM

Hello and welcome..
Can we do this?

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Mannaman

Mannaman
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:31 AM

Posted 31 March 2011 - 11:51 AM

I executed rkill.exe (had no problem getting it) and the Desktop flashed three times, a cmd prompt opened for a split second and then closed. I did this four or five times with the same result every time. I checked Windows Task Manager each time and rkill never showed up in Task Manager.

I went ahead and d/led SUPERAntiSpyware.exe and nothing happened with it either, except an error (sorry, I don't remember what it said, but it said there was a problem. Trying to install SUPERAntiSpyware when I got out of Safe Mode and re-ran it, the error msg. was "Error running setup data."

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:31 AM

Posted 31 March 2011 - 12:09 PM

Try using the SUPERAntiSpyware Portable Scanner,located at the end of the earlier instructions.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Mannaman

Mannaman
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:31 AM

Posted 06 April 2011 - 02:22 PM

Well, I've tried all the suggestions at least four times each.

SuperAntiSpyware still gives me an "error reading setup data," but I've had no problems running the portable version. The things found were mostly just adware and moderate spyware. I'm concerned primarily because of the inability to install the major install pkg. of SAS and because of corruption/strange behavior I've seen in various aspects of programs running on Win7, like Winamp.

About the corruption... I'm not completely convinced that it's not the result of the late model HDs I have. I was told some years ago by a couple of technicians that the one issue that wasn't being addressed was the fact that platter data, getting smaller and smaller would invariably result in increases in data corruption. I've used QuickPar for years and since I've changed my HDs (about a year ago), some weeks back I started checking my mp3s and found about 90% of my mp3 files showed damage, some so bad I didn't have enough parity files to fix them, though that was usually on files where the percentage of parity files was less than 10%. Because I value my mp3s, I usually set parity at 25% and in those cases, I've been able to recover everything. About 90% file damage concerns me and seems extreme. I've wondered if QuickPar is just far more demanding than Windows. When I've run chkdsk, I've not seen a problem.

My two drives are one TB Hitachis and the one with all the damaged mp3s is a single partitioned slave drive and the corrupted files on C:\ that I thought were being corrupted or "bound" by a virus or trojan, reinstalled fine when they were replaced with new files except for a few. I don't know if the problem with those files was the result of a virus/trojan or Windows corruption. I also had some various misbehavior of installed programs, some of which has been corrected by reinstalling, but there are still a few odd things that concern me, like AuperAntiSpyware not installing.

Perhaps I should mention that I've had "memory" problems with this MB ever since I built the computer although all memory testing shows no problems, yet with varying frequency, I get error msgs. that give me information and end with "The memory could not be read." Sometimes the Windows problems are so significant that I reboot, expecting to see the error (it doesn't appear until reboot or shutdown).

I built this computer with this MB because my older computer wouldn't recongize the one TB drives.

I haven't worried with thoroughly scanning my slave drives and partitions because I've been led to believe malicious software attacks C:\ first and formost and the damage to other drives or partitions will basically be an extension of what's been done to C:\. Please confirm.


Here's the latest Malwarebytes report. I have the other scan reports somewhere if you want to see them.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6288

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

4/6/2011 2:15:59 PM
mbam-log-2011-04-06 (14-15-59).txt

Scan type: Full scan (C:\|)
Objects scanned: 230795
Time elapsed: 28 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by Mannaman, 06 April 2011 - 02:34 PM.


#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:31 AM

Posted 06 April 2011 - 03:48 PM

Hi, if we can't get it here then we need some specialized tools and a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users