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Computer keeps restarting at random times


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#1 LlamaSwag

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Posted 29 March 2011 - 08:03 PM

Hey guys,
My computer keeps on restarting at random periods and I have no idea why it does that.
Sometimes it may restart while on the startup screen, while i execute something or while i look through the files on the computer.
Here are the things that I've tried to do:
1) Check the RAM with memtest. No errors.
2) Installed a temperature program to check if it's overheating. It had a decent temperature of about 34 degrees.
3) Reformatted the hard drive, but it still restarts.

Here are the computer specs:


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Motherboard:
CPU Type Intel Pentium 4, 3000 MHz (15 x 200)
Motherboard Name Intel Rapid City D865PERC (6 PCI, 1 AGP, 4 DIMM, Audio, LAN)
Motherboard Chipset Intel Springdale i865PE
System Memory 1024 MB (DDR SDRAM)
BIOS Type AMI (04/23/03)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter ATI Radeon 8500 (R200) (ATI All-in-Wonder Radeon 8500)
3D Accelerator ATI Radeon 8500 (R200)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers - 24D1
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers - 24DB
Disk Drive WDC WD400BB-00DEA0 (37 GB, IDE)
Disk Drive SanDisk Cruzer USB Device (3 GB, USB)


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Intel Corp.
Version RC86510A.86A.0017.P06.0304231535
Release Date 04/23/2003
Size 512 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, ATAPI ZIP, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS
Supported Standards DMI, APM, ACPI, PnP
Expansion Capabilities PCI, AGP, USB

[ System ]

System Properties:
Universal Unique ID A5653F82-B98A11D7-A14C0010-83123456
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Intel Corporation
Product D865PERC
Version AAC28180-402
Serial Number ABRC32939544


I deleted some of the specs because it went up to 150+ pages of info, and I don't think they're needed.
If you need any other information, please let me know.


Thanks,
Matt

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#2 cryptodan

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Posted 29 March 2011 - 08:06 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 acheleg

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Posted 30 March 2011 - 09:55 AM

your power supply could be going bad.

#4 LlamaSwag

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Posted 30 March 2011 - 03:39 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.


Okay, so I used the speccy tool, but I couldn't upload it because that computer doesn't have an internet connection.
So i got the text file of the spec. I hope it isn't too bad of a change. :P



Summary
Operating System
MS Windows XP Professional 32-bit SP2
CPU
Intel Pentium 4
Intel Pentium 4
Northwood 0.13um Technology
RAM
1.0GB Single-Channel DDR @ 133MHz (2.5-3-3-6)
Motherboard
Intel Corporation D865PERC (J2E1)
Graphics
(1024x768@1Hz)
128MB ALL-IN-WONDER RADEON 8500 (Microsoft Corporation) (ATI)
Hard Drives
39.1GB Western Digital WDC WD400BB-00DEA0 (PATA)
Optical Drives
SanDisk Cruzer USB Device
SAMSUNG CD-R/RW SW-248F
Audio
No audio card detected
Operating System
MS Windows XP Professional 32-bit SP2
Installation Date: 19 March 2011, 19:40
EDIT: Removed key ~ Hamluis.
Windows Security Center
Firewall Enabled
Antivirus Disabled
Windows Update
AutoUpdate Not configured
TimeZone
TimeZone GMT -8 Hours
Language English
Country Kazakhstan
Currency ?
Date Format dd.MM.yyyy
Time Format H:mm:ss
Power Profile
Active power scheme Home/Office Desk
Hibernation Disabled
Scheduler
Hotfixes
Battery
AC line Online
Battery full time Unknown
Battery Charge % Unknown
Battery State No Battery
Amount of time remaining (sec) Unknown
Services
Running Application Layer Gateway Service
Running Automatic Updates
Running COM+ Event System
Running Cryptographic Services
Running DCOM Server Process Launcher
Running DHCP Client
Running Distributed Link Tracking Client
Running DNS Client
Running Error Reporting Service
Running Event Log
Running Fast User Switching Compatibility
Running Help and Support
Running HID Input Service
Running IPSEC Services
Running Logical Disk Manager
Running Network Connections
Running Network Location Awareness (NLA)
Running Plug and Play
Running Print Spooler
Running Protected Storage
Running Remote Access Connection Manager
Running Remote Procedure Call (RPC)
Running Remote Registry
Running Secondary Logon
Running Security Accounts Manager
Running Security Center
Running Server
Running Shell Hardware Detection
Running SSDP Discovery Service
Running System Event Notification
Running System Restore Service
Running Task Scheduler
Running TCP/IP NetBIOS Helper
Running Telephony
Running Terminal Services
Running Themes
Running WebClient
Running Windows Audio
Running Windows Firewall/Internet Connection Sharing (ICS)
Running Windows Management Instrumentation
Running Windows Time
Running Wireless Zero Configuration
Running Workstation
Stopped Alerter
Stopped Application Management
Stopped Background Intelligent Transfer Service
Stopped ClipBook
Stopped COM+ System Application
Stopped Computer Browser
Stopped Distributed Transaction Coordinator
Stopped HTTP SSL
Stopped IMAPI CD-Burning COM Service
Stopped Indexing Service
Stopped Logical Disk Manager Administrative Service
Stopped Messenger
Stopped MS Software Shadow Copy Provider
Stopped Net Logon
Stopped NetMeeting Remote Desktop Sharing
Stopped Network DDE
Stopped Network DDE DSDM
Stopped Network Provisioning Service
Stopped NT LM Security Support Provider
Stopped Performance Logs and Alerts
Stopped Portable Media Serial Number Service
Stopped QoS RSVP
Stopped Remote Access Auto Connection Manager
Stopped Remote Desktop Help Session Manager
Stopped Remote Procedure Call (RPC) Locator
Stopped Removable Storage
Stopped Routing and Remote Access
Stopped Smart Card
Stopped Telnet
Stopped Uninterruptible Power Supply
Stopped Universal Plug and Play Device Host
Stopped Volume Shadow Copy
Stopped Windows Image Acquisition (WIA)
Stopped Windows Installer
Stopped Windows Management Instrumentation Driver Extensions
Stopped WMI Performance Adapter
Device Tree
ACPI Uniprocessor PC
Microsoft ACPI-Compliant System
Intel® Pentium® 4 CPU 3.00GHz
System board
ACPI Sleep Button
ACPI Fixed Feature Button
PCI bus
Intel® 82865G/PE/P/GV/82848P Processor to I/O Controller - 2570
Intel® 82801EB SMBus Controller - 24D3
Multimedia Audio Controller
Intel® 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571
ALL-IN-WONDER RADEON 8500 (Microsoft Corporation)
Intel® 82801EB USB Universal Host Controller - 24D2
USB Root Hub
Intel® 82801EB USB Universal Host Controller - 24D4
USB Root Hub
USB Composite Device
USB Human Interface Device
HID Keyboard Device
USB Human Interface Device
HID-compliant mouse
HID-compliant device
HID-compliant consumer control device
HID-compliant device
Intel® 82801EB USB Universal Host Controller - 24D7
USB Root Hub
Intel® 82801EB USB Universal Host Controller - 24DE
USB Root Hub
Intel® 82801EB USB2 Enhanced Host Controller - 24DD
USB Root Hub
USB Mass Storage Device
SanDisk Cruzer USB Device
SanDisk Cruzer USB Device
Generic volume
Intel® 82801 PCI Bridge - 244E
Ethernet Controller
Intel® 82801EB LPC Interface Controller - 24D0
ISAPNP Read Data Port
Programmable interrupt controller
Direct memory access controller
System timer
System CMOS/real time clock
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
System speaker
Numeric data processor
Standard floppy disk controller
Communications Port (COM1)
Motherboard resources
Intel® 82802 Firmware Hub Device
Motherboard resources
ECP Printer Port (LPT1)
Printer Port Logical Interface
Intel® 82801EB Ultra ATA Storage Controllers - 24DB
Primary IDE Channel
WDC WD400BB-00DEA0
Secondary IDE Channel
SAMSUNG CD-R/RW SW-248F
Intel® 82801EB Ultra ATA Storage Controllers - 24D1
Primary IDE Channel
Secondary IDE Channel
CPU
Intel Pentium 4
Cores 1
Threads 1
Name Intel Pentium 4
Code Name Northwood
Package Socket 478 mPGA
Technology 0.13um
Specification Intel® Pentium® 4 CPU 3.00GHz
Family F
Extended Family F
Model 2
Extended Model 2
Stepping 9
Revision D1
Instructions MMX, SSE, SSE2
Virtualization Unsupported
Hyperthreading Supported, Disabled
Bus Speed 199.5 MHz
Rated Bus Speed 798.1 MHz
Stock Core Speed 3000 MHz
Stock Bus Speed 200 MHz
Caches
L1 Data Cache Size 8 KBytes
L1 trace cache 12 Kuops
L2 Unified Cache Size 512 KBytes
Core 0
Core Speed 2992.6 MHz
Multiplier x 15.0
Bus Speed 199.5 MHz
Rated Bus Speed 798.1 MHz
Thread 1
APIC ID 0
RAM
Memory slots
Total memory slots 4
Used memory slots 4
Free memory slots 0
Memory
Type DDR
Size 1024 MBytes
Channels # Single
DRAM Frequency 133.0 MHz
CAS# Latency (CL) 2.5 clocks
RAS# to CAS# Delay (tRCD) 3 clocks
RAS# Precharge (tRP) 3 clocks
Cycle Time (tRAS) 6 clocks
Physical Memory
Memory Usage 20 %
Total Physical 0,99 GB
Available Physical 819 MB
Total Virtual 1,99 GB
Available Virtual 1,92 GB
SPD
Number Of SPD Modules 4
Slot #1
Type DDR
Size 256 MBytes
Manufacturer Siemens AG
Max Bandwidth PC2700 (166 MHz)
Part Number SDU03264C3B21IN-6A
Serial Number 64020000
Week/year 04 / 03
SPD Ext. EPP
JEDEC #2
Frequency 166.7 MHz
CAS# Latency 2.5
RAS# To CAS# 4
RAS# Precharge 4
tRAS 8
Voltage 2.500 V
JEDEC #1
Frequency 166.7 MHz
CAS# Latency 2.0
RAS# To CAS# 4
RAS# Precharge 4
tRAS 8
Voltage 2.500 V
Slot #2
Type DDR
Size 256 MBytes
Manufacturer Siemens AG
Max Bandwidth PC2700 (166 MHz)
Part Number SDU03264C3B21IN-6A
Serial Number 63020000
Week/year 04 / 03
SPD Ext. EPP
JEDEC #2
Frequency 166.7 MHz
CAS# Latency 2.5
RAS# To CAS# 4
RAS# Precharge 4
tRAS 8
Voltage 2.500 V
JEDEC #1
Frequency 166.7 MHz
CAS# Latency 2.0
RAS# To CAS# 4
RAS# Precharge 4
tRAS 8
Voltage 2.500 V
Slot #3
Type DDR
Size 256 MBytes
Manufacturer Micron Technology
Max Bandwidth PC2100 (133 MHz)
Part Number 16VDDT3264AG-265A1
Serial Number 5C186175
Week/year 45 / 01
SPD Ext. EPP
JEDEC #2
Frequency 133.3 MHz
CAS# Latency 2.5
RAS# To CAS# 3
RAS# Precharge 3
tRAS 6
Voltage 2.500 V
JEDEC #1
Frequency 100.0 MHz
CAS# Latency 2.0
RAS# To CAS# 2
RAS# Precharge 2
tRAS 5
Voltage 2.500 V
Slot #4
Type DDR
Size 256 MBytes
Manufacturer Centon
Max Bandwidth PC2100 (133 MHz)
Part Number rs„gˆVƒ†e
SPD Ext. EPP
JEDEC #2
Frequency 133.3 MHz
CAS# Latency 2.5
RAS# To CAS# 3
RAS# Precharge 3
tRAS 6
Voltage 2.500 V
JEDEC #1
Frequency 100.0 MHz
CAS# Latency 2.0
RAS# To CAS# 2
RAS# Precharge 2
tRAS 5
Voltage 2.500 V
Motherboard
Manufacturer Intel Corporation
Model D865PERC
Chipset Vendor Intel
Chipset Model i865P/PE/G/i848P
Chipset Revision A2
Southbridge Vendor Intel
Southbridge Model 82801EB (ICH5)
Southbridge Revision 02
BIOS
Brand Intel Corp.
Version RC86510A.86A.0017.P06.0304231535
Date 04/23/2003
Graphics
Monitor
Name on
Current Resolution 1024x768 pixels
Work Resolution 1024x738 pixels
State enabled, primary
Monitor Width 1024
Monitor Height 768
Monitor BPP 32 bits per pixel
Monitor Frequency 1 Hz
Device \\.\DISPLAY1
ALL-IN-WONDER RADEON 8500 (Microsoft Corporation)
GPU R200
Device ID 1002-514C
Subvendor ATI (1002)
Current Performance Level Level 1
Transistors 60 M
Release Date 2001
DirectX Support 8.1
DirectX Shader Model 1.4
OpenGL Support 1.3
Bios Core Clock 275.00
Bios Mem Clock 275.00
Driver ati2mtag.sys
Driver version 6.14.10.6462
BIOS Version BK7.6.0 VR000.000.007.006.003.001.001 lcfyy
ROPs 4
Shaders Vertex 4/Pixel 4
Memory Type DDR
Memory 128 MB
Bus Width 128 Bit
Count of performance levels : 1
Level 0
Hard Drives
WDC WD400BB-00DEA0
Manufacturer Western Digital
Form Factor GB/2.5-inch
Heads 16
Cylinders 16383
Device type Fixed
ATA Standard ATA/ATAPI-5
48-bit LBA Unsupported

Edited by hamluis, 31 March 2011 - 07:16 AM.


#5 cryptodan

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Posted 30 March 2011 - 06:52 PM

Please remove your windows key its called Serial Number

#6 LlamaSwag

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Posted 30 March 2011 - 07:12 PM

Please remove your windows key its called Serial Number

Oh yeah, I completely forgot about that.
thank you (:

#7 StauntonComputer

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Posted 01 April 2011 - 07:06 PM

Have you checked your event viewer logs?

#8 cryptodan

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Posted 01 April 2011 - 07:46 PM

Lets scan for malware and make sure that that isnt the cause of your reboots.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Instructions:

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.



#9 LlamaSwag

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Posted 03 April 2011 - 10:42 PM

Hey,
thanks for the help and suggestions, but then my computer keeps restarting when I click the programs or while it's during the scan.
I'm pretty sure that it isn't a malware problem though.

Edited by hamluis, 04 April 2011 - 11:53 AM.
Removed unnecessary quote.





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