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XP Internet Security 2011 Infection


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#1 Jiten

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Posted 29 March 2011 - 03:16 PM

Hi, My mates laptop had just been bombarded with messages by an infection named 'XP Internet Security 2011'

After reading on a couple websites, i was recommended to download and run 'combo fix'

After doing so, i am currently running it, but have just read that the log produced after the scan should be looked over and analysed by a professional.

I was wondering if there was anyone who could look over the log and tell me what to do next

By the way, once the scan finished and rebooted the laptop, it came up with the following error:

Files: x, y, &z (messages disappeared before i could note the file name) had failed to launch, i'm guessing this is the virus file attempting to run, but its been deleted. But just thought id mention it.

thanks alot in advance :)

Attached Files


Edited by hamluis, 29 March 2011 - 03:24 PM.
Moved from XP to Malware Removal Logs.


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#2 SweetTech

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Posted 29 March 2011 - 04:43 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 Jiten

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Posted 29 March 2011 - 05:09 PM

Hi ST, Thanks for your response.

Since posting, i have encountered another problem. windows is no longer booting up. i have no idea how it has happened, im guessing it could be related to the combo fix installation.

when i switch the laptop on, the computer just says ' compaq ' then goes into a command line screen with a flashing cursor. it doesnt allow me to type anything, it just flashes constantly. im not sure whats happened, is this normal? please guide me further

thanks

Jiten

#4 SweetTech

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Posted 29 March 2011 - 05:22 PM

hmm.. Interesting.

When you first ran ComboFix did you allow it to install the Recovery Console?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


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#5 Jiten

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Posted 29 March 2011 - 05:24 PM

yes it did, it said the current recovery console is invalid or currupt, do you want to connect to the internet and download a new one. i click yes, and it ran itself...

#6 SweetTech

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Posted 29 March 2011 - 05:27 PM

Okay, so when you first boot up your computer you should be seeing a menu that prompts you to boot into Windows XP or boot into the Recovery Console. Is this correct?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#7 Jiten

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Posted 29 March 2011 - 05:36 PM

yes it came up the first time. it was there for two seconds, before i could even read it it continued with the original windows boot. after this i accessed the computer normally, then the combo fix finished itself and produced a log. i copied the log onto a usb and onto my own pc and uploaded. after this i tried to back up the files (mainly music). i want to back them onto a usb, wipe the comp clean with a fresh rebuild and copy them back on. i am rebuilding the pc because the actual owner, a mate, has messed it up soo badly its full of junk. theres about 10 users on it and full of unneeded files. i couldnt even back up the data before because the malware/virus's on the pc kept crashing explorer. so i ran the combo fix and at first glance it did the trick, malware was gone. but now this problem. very frustrating arghhhhhhhhh. thanks for the help

#8 SweetTech

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Posted 29 March 2011 - 05:43 PM

I would be extremely hesitant to even back up any music files if you are going to reformat and re-install it.

It's quite possible that some of these music files are infected, and will re-infect the PC when they are transfered back over to the computer.

Lets try this to see if we can get you booting again:

1. Restart your computer
2. Before Windows loads, you will be prompted to choose which Operating System to start
3. Use the up and down arrow key to select Microsoft Windows Recovery Console
4. You must enter which Windows installation to log onto. Type 1 and press enter.
5. At the C:\Windows prompt, type the following bolded text, and press Enter:

cd erdnt\subs


6. At the next prompt, type the following bolded text, and press Enter:

batch erdnt.con

7. The erunt backups will begin copying.
8. At the next prompt, type the following bolded text, and press Enter:

exit

Windows will now begin loading.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#9 Jiten

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Posted 29 March 2011 - 05:46 PM

i dont think you understand. it doesnt get that far anymore. the boot starts up with ' compaq ' flashing on the screen and immediatly goes into the command line problem i stated earlier...

#10 Jiten

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Posted 29 March 2011 - 05:58 PM

this is what happens.

http://farm3.static.flickr.com/2279/2376107860_f98cce923e_o.jpg

Screen shot from google images

then immdiatly goes into a command line promt screen. no text whatsoever just the flashing '_' charecter. i can access the boot setup etc but nothing else.

#11 SweetTech

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Posted 29 March 2011 - 06:06 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer
  • Insert your USB drive
  • Press Start > My Computer > right click your USB drive > choose Format > Quick format
  • Double click the unetbootin-xpud-windows-387.exe that you just downloaded
  • Press Run then OK
  • It will install a little bootable OS on your USB
  • After it has completed do not choose to reboot the clean computer simply close the installer
  • Download xPUDtestdisk.exe and save it to the USB device
  • Double click xPUDtestdisk.exe to extract the contents to your USB device
  • Remove the USB and insert it in the sick computer
  • Boot the Sick computer
  • Press F12 and choose to boot from the USB
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Press Tool at the top
  • Choose Open Terminal
  • Type in: dd if=/dev/sda of=MBRbackup.zip bs=512 count=1 and hit Enter.

MBRbackup.zip should be created on your flash drive, please attach it to your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#12 Jiten

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Posted 29 March 2011 - 06:23 PM

-Insert your USB drive
-Press Start > My Computer > right click your USB drive > choose Format > Quick format
-Double click the unetbootin-xpud-windows-387.exe that you just downloaded
-Press Run then OK
-It will install a little bootable OS on your USB
-After it has completed do not choose to reboot the clean computer simply close the installer
-Download xPUDtestdisk.exe and save it to the USB device
-Double click xPUDtestdisk.exe to extract the contents to your USB device
-Remove the USB and insert it in the sick computer
-Boot the Sick computer

done all of that.

then i clicked esc key as the f12 didnt work and the bootscreen promted to use esc instead. it came up with a menu of what device to boot off.

Options - netbook hard drive, cd rom, usb external

i selected usb external

command line screen showed up with the following message -

SYSLINUX 3.72 2008-09-25 EBIOS Copyright © 1994-2008 H Peter Anvin
Could not find kernal image: linux
boot: _ (flashing)

what have i done wrong? any ideas whats going on?

#13 Jiten

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Posted 29 March 2011 - 06:25 PM

btw i have not yet used the xpud iso file i downloaded...

#14 SweetTech

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Posted 29 March 2011 - 06:35 PM

When you downloaded the .iso did you manually select it?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


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#15 Jiten

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Posted 29 March 2011 - 06:42 PM

i am using google chrome on my own computer, and its default download root is in C:\Documents and Settings\Meghani\My Documents\Downloads. its still in there. have not touched it at all




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