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computer randomly shuts down


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#1 one2treefor5

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Posted 29 March 2011 - 03:16 PM

Hi I was trying to fix my friend's desktop because it just randomly shuts down whenever she uses MS Word or just browsing the internet. I check the computer if its malware issue, but it was clean. I look it up at this site and they said that it might be a power supply issue. But its not making any weird sounds, and it does not have that metalic burn smell, but it is a really old computer. It does leave a message that it will shutdown window. So any pointers what to look for if its a hardware issue, or if somebody accidentally put automated shutdown? I appreciate your help.

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#2 one2treefor5

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Posted 29 March 2011 - 05:16 PM

Hi tomorrow I want to check the hardware if its overheating. Is speccy a good tool? And please post any suggestions that I miss doing. Thanks again.

#3 hamluis

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Posted 31 March 2011 - 11:15 AM

I've never known a PSU to make noise...so the absence of noise I would not consider anything significant.

The best way to check a PSU (if you have two desktops) would be to temporarily swap PSUs.

As for checking temps...there are any number of applications that can be used.

Core Temp - http://www.alcpu.com/CoreTemp/

Download SpeedFan - http://www.almico.com/sfdownload.php

Error messages onscreen?

Have you taken a look at the errors reflected in Event Viewer?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

System model and manufacturer?

Louis

#4 one2treefor5

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Posted 11 April 2011 - 02:48 PM

thanks for the tips. Unfortunatelly I just found out it was just cable issue. Sorry for wasting your time.

#5 hamluis

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Posted 13 April 2011 - 11:52 AM

No time wasted...no apology necessary :).

Happy computing :).

Louis




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