Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Intermitent Google Redirect


  • This topic is locked This topic is locked
14 replies to this topic

#1 minsk12345

minsk12345

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 29 March 2011 - 10:38 AM

Hi. I have been intermittently (approximately one in ten times)been having my Google searches redirected. I will get the actual results and then when I click on a link it will bring me to an alternate site, such as a search engine or advertising site. I have run Malwarebytes, Superantimalware, McAfee, Hitman Pro, Ad-Aware, TDSSKiller and have found nothing.

I have tried to run the DDS tool from this site, but when I do and try and run the program it automatically opens notepad with a lot of jumbled, code looking text in it rather then allowing a scan. Of note is that when I try to download DDS, Firefox identifies it as a DWG TrueView Script which it is not. DWG is a Autocad, architectural rendering viewing program I have on my computer. I do have a Hijackthis log, which is attached. I also ran GMER, but I have a 64 bit, Windows 7 OS, so not sure if the log will be relevant and have attached as well. I appreciate any help/advice. Thanks in advance.

Attached Files



BC AdBot (Login to Remove)

 


#2 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 31 March 2011 - 07:08 PM

Try resetting your router:

Router Reset
  • Please read this: Malware Silently Alters Wireless Router Settings

  • Consult this link to find out what is the default username and password of your router and note down them: Route Passwords

  • Then rest your router to it's factory default settings:

    "If your machine has been infected by one of these Zlob/DNSchanger Trojans, and your router settings have been altered, I would strongly recommend that you reset the router to its default configuration. Usually, this can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 30 seconds)"


  • This is the difficult part.
    First get to the routers server. To do that type http:\\192.168.1.1 in the address bar and click Enter. You get the log in window.
    Fill in the password you have already found and you will get the configuration page.
    Configure the router to allow you to connect to your ISP server. In some routers it is done by a setup wizard. But you have to fill in the log in password your ISP has initially given to you.
    You can also call your ISP if you don't have your initial password.
    Don't forget to change the routers default password and set a strong password. Note down the password and keep it somewhere for future reference.

  • Please make sure of the following settings:
    • Go to Start => Control Panel => Network and Internet => Double-click Network and Internet.
    • In the left window select Manage network Connection.
    • In the right window right-click Local Area Connection and select Properties .
    • Internet Protocol Version 6 (IP6v) should be checked. Double-click on it: Make sure of the following settings:
    • The option Obtain an IP address automatically should be checked.
    • The option Obtain DNS server address automatically should be checked.
    • Click OK.
    • Internet Protocol Version 4 (IP4v) should be checked. Double-click on it.
    • The option Obtain an IP address automatically should be checked.
    • The option Obtain DNS server address automatically should be checked.
  • Click OK twice.
  • If you should change any setting reboot the computer.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 10:15 AM

Thanks for the response. I bring my laptop to work everyday and connect to separate home and work wireless routers. I have been having the same redirect problems on both networks. I am at work and just followed your instructions for resetting to factory default settings and changing password (although I had done this when originally setting up the network). I will monitor Google searches today on this network and then do the same for my home network later today or tomorrow.

Additionally, I installed a fix from this web site that allows me to run the DDS scan. I have attached the results to this email in case they are needed.

Thanks again. I'll report back.

Attached Files



#4 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 10:20 AM

I see something in your DDS Log that we need to address:

Running OTM

We need to execute an OTM script
  • Please download OTM by OldTimer and save it to your desktop.
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :Processes
    :Services
    :Reg
    :Files
    C:\Users\JEFFRE~1\AppData\Local\Qgupafuna.bin
    C:\Users\JEFFRE~1\AppData\Local\{B68E8C6C-9743-4EC1-BF7E-C7355FB9190B}
    C:\Users\Jeffrey Feldman\AppData\Local\{B68E8C6C-9743-4EC1-BF7E-C7355FB9190B}
    echo,Y|cacls "%WinDir%\system32\drivers\etc\hosts" /G everyone:f /c
    ipconfig /flushdns /c
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [resethosts]
    [createrestorepoint]
    
  • Push the large Posted Image button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


NEXT:



Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform quick scan, then click on Scan
  • Leave the default options as it is and click on Start Scan
  • When done, you will be prompted. Click OK, then click on Show Results
  • Checked (ticked) all items and click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT:



ESET Online Scanner
I'd like us to scan your machine with ESET Online Scan

Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Make sure that the option "Remove found threats" is Unchecked
  • When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):
    • Enable Anti-Stealth technology
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as
    ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NEXT:



Security Check
Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 10:32 AM

I will do as you suggest and report back. FYI, the intermittent redirect is still present after router reset.

#6 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 10:32 AM

Okay

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#7 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 12:38 PM

Attachments for the scans you requested. ESET is not attached. It did not give me option for log file, but it did not find any threats.

Attached Files



#8 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 12:44 PM

Hello,

How are things running?


Update Adobe Reader
Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy
  • Go to Start > Control Panel > Add/Remove Programs
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, visit: <<here>> and download the latest version of Adobe Reader
Alternative Option: after uninstalling Adobe Reader, you could try installing Foxit Reader from >here< Foxit Reader has fewer add-ons therefore loads more quickly.



NEXT:



Java Outdated
Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Microsoft: ‘Unprecedented Wave of Java Exploitation’
Drive-by Trojan preying on out-of-date Java installations
Ghosts of Java Haunt UsersPlease follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows" (32-bit) or "Windows x64" (64-bit).
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "I agree to the Java SE...License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u24-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.


NEXT


Re-Scanning with DDS
Please re-run DDS by sUBs.
Make sure to pay attention to the directions below:
  • Disable any script blocking protection (How to Disable your Security Programs)
  • Double click DDS icon to run the tool (may take up to 3 minutes to run)
  • When done, DDS.txt will open.
  • After a few moments, attach.txt will open in a second window.
  • Save both reports to your desktop.
---------------------------------------------------
  • Post the contents of the DDS.txt & Attach.txt reports in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#9 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 01:42 PM

So far no redirect, but some times it has been more intermittent then others. I will continue to observe for today as I have not had then chance to test for that long.

I updated Adobe and Java. Java did not allow me the option of a Windows Offline Installation. However, I did remove the old version and installed the latest.

DDS scan logs attached.

Thanks.

Attached Files



#10 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 01:44 PM

Okay, well why don't you do some normal surfing for a little while, and if you are experiencing no other issues post back informing me of such, and we can proceed with the clean-up procedure.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#11 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 02:42 PM

So far, so good.

#12 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 02:46 PM

Hello,

Your logs appear to be clean, so if you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.



Running OTM

We need to execute an OTM script
  • Double click the Posted Image icon on your desktop.
  • Paste the following code under the Posted Image area. Do not include the word "Code".
    :Commands
    [ClearAllRestorePoints]
    
  • Push the large Posted Image button.
  • OTM may ask to reboot the machine. Please do so if asked.
  • Copy/Paste the contents under the Posted Image line here in your next reply.
  • If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.


NEXT:

OTM Clean-Up
  • Double-click OTM.exe to start the program.
  • Close all other programs apart from OTM as this step will require a reboot
  • On the OTM main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.


NEXT:



All Clean Speech

===> Make sure you've re-enabled any Security Programs that we may have disabled during the malware removal process. <===



Below I have included a number of recommendations for how to protect your computer against malware infections.


Updated Anti-Virus Program
It's essential that you have an updated anti-virus program running on your computer. You don't want to run more than one as it can cause program conflicts, as well as false positives

You can view an excellent list of Free Security Software programs that has been compiled by GeekstoGo.


Avoid P2P Programs

Remember that no matter how clean the program you're using for peer-to-peer filesharing may be, it offers no guarantees regarding the cleanliness of files you may choose to download. All files available via p2p filesharing carry a high risk, particularly those that offer you illegitimate methods of using legitimate software programs without paying for them. Some further readings on this subject, along the included links, are as follows: File-Sharing, otherwise known as Peer To Peer and Risks of File-Sharing Technology.

If you have any of these programs installed then I highly suggest you uninstall them.

NOTE: Take care when answering any questions posed by an uninstaller. Some questions may be worded to deceive you into keeping the program.


Internet Browsers

Many of the users that I assist here on the forums, ask me which programs they can use to prevent themselves from getting infected again in the future. The best answer I can give you is too practice safe browsing.

Please consider using an alternative browser such as Google Chrome or Opera. They are both much more secure than Internet Explorer, immune to almost all known browser hijackers, and also have great built-in pop-up blockers.

I also suggest you make your Internet Explore more secure.


Make Internet Explorer more secure

  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.



Extra Goodies

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    then consider a password keeper, to keep all your passwords safe.
  • Keep Windows updated by regularly checking their website at: http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.
  • You should run an updated scan with MalwareBytes' Anti-Malware weekly. Instructions are included below:

    • Open Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Check for Updates

  • Be weary of e-mails from unknown senders. Keep the following in mind as well: If it's to good to be true, then it more than likely is.

  • FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for Chrome and Opera.
  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.
**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Cheers,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#13 minsk12345

minsk12345
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:02:48 AM

Posted 01 April 2011 - 03:02 PM

Thank you! Cleanup log attached.

Attached Files



#14 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 03:07 PM

You're more than welcome.

Take Care.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#15 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:03:48 AM

Posted 01 April 2011 - 03:07 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users