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Google, Yahoo, etc. in Firefox, Chrome, IE Keeps Redirecting


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#1 MrMike623

MrMike623

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Posted 29 March 2011 - 07:59 AM

Anytime I use Chrome, IE, or Firefox and go to do a search, the link I click on redirects to a different page. I am also getting a lot of svchost files showing up in task manager (not sure if related).

Besides the browser hijack, I believe that the computer may be infected with other malware/trojan/backdoors but am unable to detect.

Per the instructions, the DDS log is below and the Ark.txt file is attached.

The attach.txt log says "UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT" But the instructions I thought said to attach it. Do I attach this as a txt or zip. Please let me know if you need this as well as if you need the hijackthis log.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Michael at 8:17:32.93 on Tue 03/29/2011
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1194 [GMT -4:00]
.
AV: AVG Internet Security *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
FW: AVG Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\AVG\AVG8\Identity Protection\agent\bin\AVGIDSUI.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Microsoft Security Client\msseces.exe
C:\WINDOWS\explorer.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\system32\dllhost.exe
C:\Documents and Settings\Michael\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [Google Update] "c:\documents and settings\michael\local settings\application data\google\update\GoogleUpdate.exe" /c
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10n_Plugin.exe -update plugin
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [AVGIDS] "c:\program files\avg\avg8\identity protection\agent\bin\AVGIDSUI.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [SpyHunter Security Suite] c:\program files\enigma software group\spyhunter\SpyHunter4.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
IE: + Offline &Explorer: Download the link - file://c:\program files\offline explorer enterprise\Add_UrlO.htm
IE: + Offline E&xplorer: Download the current page - file://c:\program files\offline explorer enterprise\Add_AllO.htm
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1234449324750
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {CAFEEFAC-0015-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/flashplayer/current/swflash.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
Hosts: 127.0.0.1 www.spywareinfo.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\michael\applic~1\mozilla\firefox\profiles\l7pl1pc1.default\
FF - plugin: c:\documents and settings\michael\local settings\application data\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60129.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSErHr;AVGIDSErHr;c:\windows\system32\drivers\AVGIDSErHr.sys [2009-2-26 25608]
R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2008-11-14 12552]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-2-8 64512]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-11-14 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-11-14 27784]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-11-14 108552]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R1 MpKsl3f91de77;MpKsl3f91de77;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0226e0ce-0dd7-486f-bb1e-34b54c6306b4}\MpKsl3f91de77.sys [2011-3-29 28752]
R1 MpKsld9a38d41;MpKsld9a38d41;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0226e0ce-0dd7-486f-bb1e-34b54c6306b4}\MpKsld9a38d41.sys [2011-3-28 28752]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-6-17 908056]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-2-12 297752]
R2 avgfws8;AVG8 Firewall;c:\progra~1\avg\avg8\avgfws8.exe [2009-4-24 1370488]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2008-11-14 29208]
R3 AVGIDSDriver;AVGIDSDriver;c:\program files\avg\avg8\identity protection\agent\driver\platform_xp\AVGIDSDriver.sys [2009-2-26 121352]
R3 AVGIDSFilter;AVGIDSFilter;c:\program files\avg\avg8\identity protection\agent\driver\platform_xp\AVGIDSFilter.sys [2009-2-26 30216]
R3 AVGIDSShim;AVGIDSShim;c:\program files\avg\avg8\identity protection\agent\driver\platform_xp\AVGIDSShim.sys [2009-2-26 27232]
R3 esgiguard;esgiguard;c:\program files\enigma software group\spyhunter\esgiguard.sys [2010-1-27 5248]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg8\identity protection\agent\bin\AVGIDSAgent.exe [2009-2-26 5576712]
S2 AVGIDSWatcher;AVGIDSWatcher;c:\program files\avg\avg8\identity protection\agent\bin\AVGIDSWatcher.exe [2009-2-26 563720]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-10-12 135664]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2011-3-16 1405384]
S2 SpyHunter 4 Service;SpyHunter 4 Service;c:\progra~1\enigma~1\spyhun~1\SH4SER~1.EXE [2011-3-7 723872]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2008-11-14 29208]
.
=============== Created Last 30 ================
.
2011-03-29 10:48:41 28752 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{0226e0ce-0dd7-486f-bb1e-34b54c6306b4}\MpKsl3f91de77.sys
2011-03-28 16:47:53 -------- d-----w- c:\docume~1\michael\applic~1\DriverCure
2011-03-28 16:47:50 -------- d-----w- c:\docume~1\michael\applic~1\ParetoLogic
2011-03-28 16:47:41 -------- d-----w- c:\program files\RegScrubXP
2011-03-28 16:46:44 -------- d-----w- c:\docume~1\alluse~1\applic~1\ParetoLogic
2011-03-28 14:08:36 28752 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{0226e0ce-0dd7-486f-bb1e-34b54c6306b4}\MpKsld9a38d41.sys
2011-03-28 14:07:59 6792528 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{0226e0ce-0dd7-486f-bb1e-34b54c6306b4}\mpengine.dll
2011-03-28 14:07:57 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-03-28 14:02:28 20 ----a-w- c:\windows\system32\drivers\PAVBOOT.SYS
2011-03-28 14:02:01 -------- d-----w- c:\program files\Panda Security
2011-03-28 13:56:50 -------- d-----w- c:\program files\Microsoft Security Client
2011-03-23 12:10:56 -------- d-----w- c:\docume~1\michael\locals~1\applic~1\Threat Expert
2011-03-22 14:17:19 -------- d-----w- c:\docume~1\michael\locals~1\applic~1\Sunbelt Software
2011-03-22 14:14:03 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\{870E601A-FE70-4098-94B2-6E9963FCAA51}
2011-03-22 13:09:58 110080 ----a-r- c:\docume~1\michael\applic~1\microsoft\installer\{8713ef96-d150-42f1-9318-b4af40fd9053}\IconF7A21AF7.exe
2011-03-22 13:09:58 110080 ----a-r- c:\docume~1\michael\applic~1\microsoft\installer\{8713ef96-d150-42f1-9318-b4af40fd9053}\IconD7F16134.exe
2011-03-22 13:09:54 -------- d-----w- C:\sh4ldr
2011-03-22 13:09:54 -------- d-----w- c:\program files\Enigma Software Group
2011-03-22 13:07:43 -------- d-----w- c:\windows\8713EF96D15042F19318B4AF40FD9053.TMP
2011-03-22 13:07:35 -------- d-----w- c:\program files\common files\Wise Installation Wizard
2011-03-22 13:02:57 -------- d-----w- c:\docume~1\michael\applic~1\Malwarebytes
2011-03-22 13:02:48 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-22 13:02:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-03-22 13:02:41 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-22 13:02:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-22 12:54:05 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2011-03-22 12:51:43 -------- d-----w- C:\hijacked
2011-03-21 13:17:02 -------- d-----w- C:\cn
2011-03-21 12:20:32 532480 ----a-w- C:\cwshredder.exe
2011-03-21 11:14:46 -------- d-----w- C:\PD
2011-03-16 12:58:31 -------- d-----w- C:\New Folder
2011-03-12 15:32:18 388096 ----a-r- c:\docume~1\michael\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-03-12 15:32:16 -------- d-----w- c:\program files\Trend Micro
2011-03-11 16:18:21 -------- d-----w- c:\windows\pss
2011-03-07 14:27:16 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-03-07 14:27:16 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-03-06 16:41:36 -------- d-----w- C:\SCare
2011-03-05 19:35:26 2832544 ----a-w- C:\install_flash_player.exe
2011-03-02 17:41:15 -------- d-----w- C:\SStuff
.
==================== Find3M ====================
.
2011-03-16 08:05:29 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-02-03 02:40:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-02-03 00:19:39 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD2500JS-75NCB1 rev.10.02E01 -> Harddisk0\DR0 -> \Device\Ide\IdePort1 P1T0L0-17
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x89DB0439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x89db67b8]; MOV EAX, [0x89db6834]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x89E44AB8]
3 CLASSPNP[0xBA0E8FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x89D262B0]
\Driver\atapi[0x89E62F38] -> IRP_MJ_CREATE -> 0x89DB0439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP1T0L0-17 -> \??\IDE#DiskWDC_WD2500JS-75NCB1_____________________10.02E01#5&d16988c&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x89DB027F
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 8:18:48.75 ===============

Attached Files


Edited by MrMike623, 29 March 2011 - 08:57 AM.


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#2 SweetTech

SweetTech

    Agent ST


  • Members
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  • OFFLINE
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  • Gender:Male
  • Location:Antarctica
  • Local time:01:50 PM

Posted 29 March 2011 - 05:36 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________


Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 02 April 2011 - 08:51 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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