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Problem with USB V Ethernet connection


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#1 noknojon

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Posted 27 March 2011 - 04:41 PM

Hi - I have been sent to this forum area from Malware logs area due to a networking problem -
http://www.bleepingcomputer.com/forums/topic384504.html/page__view__findpost__p__2183974 Here is a link to the end of the thread -
This is from near the end of the thread -


Windows IP Configuration

Host Name . . . . . . . . . . . . : OceanGrove
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-FB-32-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 70-1A-04-FB-32-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 70-5A-B6-74-49-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b859:a1ff:a6dc:98a1%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, 26 March 2011 11:15:23 PM
Lease Expires . . . . . . . . . . : Sunday, 27 March 2011 12:45:22 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 242244278
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-05-EE-A1-70-5A-B6-74-49-70
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{153A4166-3B98-44E7-9C57-677AD1E68F91}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D94ECDF0-2F00-4F73-917F-F58F47D3269F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8AB86D67-4A90-42D0-A8BA-C1C41457812C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


NOTE - At this time I am using my home ethernet to connect - This may be listed as ? ? Connection 2 ,
as I also use a USB plug-in for 'roaming' when not at home (the reason for the purchase of this laptop) -
The problems that we are concerned with have never occured at any other time - (Just a FYI extra) -

Errors fron my DDS log (another reason we are investigating networking problems)
26/03/11 9:54:05 AM, Error: Service Control Manager [7030] - The PEVSystemStart service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
26/03/11 10:12:48 AM, Error: Microsoft-Windows-SharedAccess_NAT [34001] - The ICS_IPV6 failed to configure IPv6 stack.
26/03/11 10:12:48 AM, Error: Microsoft-Windows-SharedAccess_NAT [30013] - The DHCP allocator has disabled itself on IP address 192.168.1.3, since the IP address is outside the 192.168.137.0/255.255.255.0 scope from which addresses are being allocated to DHCP clients. To enable the DHCP allocator on this IP address, change the scope to include the IP address, or change the IP address to fall within the scope.

Please ask for more info, or see link to malware area at the top -
Thank You -
EDIT -
I have also been trying to install Win7 SP1 but keep getting similar messages to the one below -

05/03/11: Windows 7 Service Pack 1 (KB976932)05/03/11: Windows 7 Service Pack 1 (KB976932)05/03/11: Windows 7 Service Pack 1 (KB976932)05/03/11:
Windows 7 Service Pack 1 (KB976932)05/03/11: Windows 7 Service Pack 1 (KB976932)04/03/11: Definition Update for Windows Defender - KB915597
(Definition 02/03/11: Windows 7 Service Pack 1 (KB976932)02/03/11: Windows 7 Service Pack 1 (KB976932)
Windows 7 Service Pack 1 (KB976932)

Installation date: ‎05/‎03/‎11 10:09 PM

Installation status: Failed

Error details: Code 8024402C

Update type: Important

Windows 7 Service Pack 1 is a recommended collection of updates and improvements to Windows that are combined into a single installable update.
The service pack can help make your computer safer and more reliable.
A typical installation will take about 30 minutes to complete, and you will have to restart your computer about halfway through the process.

More information:
http://go.microsoft.com/fwlink/?LinkId=206783

Help and Support:
http://go.microsoft.com/fwlink/?LinkId=206784


Edited by noknojon, 27 March 2011 - 05:42 PM.


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#2 etaf

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Posted 28 March 2011 - 04:52 AM

i have not read through all the other posts however,
whats the make and model of the pc

do a tcp/ip reset
------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------



also check for a proxy setting
------------------------------------------------------------------------

Remove any proxy settings
Check your browser's settings, remove or uncheck any proxy settings if found
http://www.library.kent.edu/page/14299

------------------------------------------------------------------------


you have a good ethernet IP - does it work OK when connected by cable - if not try in safemode with networking
keep tapping F8 as the pc starts a menu appears - choose safemode with networking

if wireless - does the machine have a physical switch on to switch wireless on/off ? or a key combination usually FN + an F key - also can we see an xirrus screen shot



------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, http://www.bleepingcomputer.com/forums/topic14738.html

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------

Edited by etaf, 28 March 2011 - 04:53 AM.

ETAF

#3 noknojon

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Posted 28 March 2011 - 03:38 PM

http://speccy.piriform.com/results/fuv7PZsVqsGYTTOFawrOvzm
Hi etaf - See above for Speccy snapshot for whats the make and model of the pc -
At this time I have the Win7 laptop on the USB internet and my XP desktop on the ethernet line so I can copy and read together - I hope that is OK

These are all results for my Win7 Laptop only via USB internet -

RE : Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
The first 2 worked OK , the 3rd returned - ipv6 - There's no user specified settings to be reset

There is no proxy settings - Only the Top box is ticked -

ipconfig /all only flashed a second on the screen and ipconfig /all > network.txt & network.txt I can not find any notepad text item ? ?

I will now continue with the rest and add another post when finished -

Thank You -

#4 etaf

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Posted 28 March 2011 - 03:56 PM

strange you cannot open notepad - that should be part of windows and work - so that may be an indication of other problems on the PC

and may be worth carring out a sfc /scannow
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://support.microsoft.com/kb/929833

another way to get ipconfig /all on the forum

Start> Search Bar > CMD to open a DOS window and type:

Type the following command

ipconfig /all

Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
ETAF

#5 noknojon

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Posted 28 March 2011 - 04:03 PM

Hi etaf -
The response may have been wrongly worded -
I can open Notepad , just not to access / find the items you are requesting -

That may explain it better ? ?

EDIT -
I will retry again as per your new instructions -

Edited by noknojon, 28 March 2011 - 04:05 PM.


#6 noknojon

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Posted 28 March 2011 - 04:11 PM

There we go -
No problems this time :)

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : OceanGrove
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Mobile Broadband adapter Mobile Broadband Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
Physical Address. . . . . . . . . : 00-1E-10-1F-8E-D0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 114.74.239.139(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.248
Default Gateway . . . . . . . . . : 114.74.239.137
DNS Servers . . . . . . . . . . . : 211.29.132.12
61.88.88.88
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 70-1A-04-FB-32-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PC
I-E NIC
Physical Address. . . . . . . . . : 70-1A-04-FB-32-3F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 70-5A-B6-74-49-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{153A4166-3B98-44E7-9C57-677AD1E68F91}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{D94ECDF0-2F00-4F73-917F-F58F47D3269F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8AB86D67-4A90-42D0-A8BA-C1C41457812C}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\John>



#7 etaf

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Posted 28 March 2011 - 04:12 PM

Oh OK - thats good - the command should keep notepad open
anyway the text file will be saved in the director the command prompt opens
which maybe your user name on the PC and so the file called network.txr 0 is under the folder c:\users\name\network.txt
ETAF

#8 noknojon

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Posted 28 March 2011 - 04:15 PM

Is it OK to procede , or have I left anything else out -

This should also mean the sfc /scannow is not required at this time ? ?

EDIT -
Should I be doing any of this on my XP at all -
One of the bigger problems was updating to Win7 SP1 -

Edited by noknojon, 28 March 2011 - 04:18 PM.


#9 etaf

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Posted 28 March 2011 - 04:34 PM

EDIT -
Should I be doing any of this on my XP at all -
One of the bigger problems was updating to Win7 SP1 -

the machine that has the issue connecting to the internet - should be the one you are doing all the work on

This should also mean the sfc /scannow is not required at this time ? ?

no not at the moment

so can you start on Post #2 and confirm from there that everything is on the faulty machine which will NOT connect to interent
OR
do we have a different problem
ETAF

#10 noknojon

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Posted 28 March 2011 - 04:50 PM

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>ping 114.74.239.137 (Note: This is listed as Default Gateway) - I will now use "IPv4 Address" listed as "preferred"

Pinging 114.74.239.137 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 114.74.239.137:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\John>



#11 etaf

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Posted 28 March 2011 - 04:54 PM

can we start again

whats the problem you have ?
ETAF

#12 noknojon

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Posted 28 March 2011 - 04:56 PM

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\John>Ping 114.74.239.139 - Note - Not listed as Default , but listed as IPv4 Preferred -

Pinging 114.74.239.139 with 32 bytes of data:
Reply from 114.74.239.139: bytes=32 time<1ms TTL=128
Reply from 114.74.239.139: bytes=32 time<1ms TTL=128
Reply from 114.74.239.139: bytes=32 time<1ms TTL=128
Reply from 114.74.239.139: bytes=32 time<1ms TTL=128

Ping statistics for 114.74.239.139:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms





#13 noknojon

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Posted 28 March 2011 - 05:05 PM

Hi - A brief outline of my reason for this post -
Some problems have appeared in the last week that may require an expert to review my system -
These have included, Internet connection dropouts (ISP connection is OK, as my XP has had no problems) and failure to enable Microsoft updates to Win7 SP1 -

These are the first 2 lines from my Malware post -
I can not update to Win7 SP1 - I had a few internet dropouts and they were only repaired by doing a system restore -
I also questioned about the bulk pre installed items on the laptop computer -

This is keeping it to a few lines - More can be expanded on if you wish -

Thank You -

#14 etaf

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Posted 28 March 2011 - 05:08 PM

how are you connecting to the internet and how frequent the drop outs - and they are now resolved by doing a system restore and so you nolonger have this problem

what happens if you try to update to win7 SP1 ?
ETAF

#15 noknojon

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Posted 28 March 2011 - 05:36 PM

what happens if you try to update to win7 SP1 ?

I am attempting to update to Win7 SP1 again now - That is the only reason for the lack of response -
I normally get an error message and no installing, but this time I have so far passed 35% download (most ever) -




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