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BSOD on vrius or anti-spyware scan


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2 replies to this topic

#1 joselorenzomaldonado

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Posted 27 March 2011 - 11:35 AM

Hi everyone.

I want to thank you in advance for any help I get.

I've been trying to fix/research this problem for 3 days now.
My Dell Lattitude 610 with windows XPsp3 was running perfectly a week ago (March 20, 2011). On March 21, i noticed it was extremely slow and music files were playing choppy, which always indicates some kind of spyware.

I have all the windows security updates installed. I don't download music, roms etc. I regularly defrag and run CClean.

I ran Ad-Aware and it removed 2 infections that I did not get a chance to look at because I restarted my computer once I pressed ok on its UI. The next day, when Avast was updating I got a BSOD. I restarted in safe-mode and ran Avast which turned out to say there was no threat. I ran ad-aware in safe mode as well as malbytes malware remover and got no threats from either.

I thought the malware was gone. I started normally and as soon as I did a routine avast scan it went into BSOD again.

Blue screen: DRIVER_IRQL_NOT_LESS_OR_EQUAL
STOP: 0x000000D1 (0X0000000C, 0X00000005, 0X00000001, 0XF73FA5F7)
atapi.sys
F73FA5F7 F73F2000, DATE STAMP 4802539d


I downloaded rkill.com and used that. It killed two processes. I DID NOT restart (as the instructions clearly say not to) and I did try and run avast again now that the processes were "killed" and got my bsod again. I rebooted, used rkill and then tried malbytes instead and got no threats. I rebooted and tried to start working again, and avast went to autoupdate and i got bsod again.

*I don't run avast, ad-aware and/or malybytes simultaneously, I run them one after the other, just to be clear.

I tried the same procedure in safe mode and get no threats.
I uninstalled avast completely in safe mode, ran cclean, ran ad-aware, ran malbytes. reinstalled avast from avast.com. tried to virus scan and again bsod.


I finally removed the drive, put it in an external enclosure, and ran avast, then malbytes and get no threats. I ran rkill and re-ran avast, then malbytes and nothing.

I ran a dskcheck (it went through all 5 phases with out noting any errors).

When I ran rkill it did not note any processes were killed.

When I put the drive back in my laptop, it was still slow to start up, and went bsod when i tried to run avast again.


i took the drive out again put it in an enclosure and then proceeded to go through the malware removal guide here.

this is my dds

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Jose at 2:25:54.57 on Sun 03/27/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2342 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\NETGEAR\WG311v3\wlancfg5.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Jose\My Documents\Downloads\dds.scr
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\alwil software\avast5\aswWebRepIE.dll
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\windows\installer\{70014586-7bba-4a92-a610-cdc896c48f8f}\NewShortcut1_1.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1297782273812
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\jose\applic~1\mozilla\firefox\profiles\gk7s34w3.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: avast! WebRep: wrc@avast.com - c:\program files\alwil software\avast5\webrep\FF
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Element Hiding Helper for Adblock Plus: elemhidehelper@adblockplus.org - %profile%\extensions\elemhidehelper@adblockplus.org
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-2-14 64288]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-2-24 371544]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-2-14 301528]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-2-14 19544]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2011-2-14 42184]
R2 EAPPkt;Realtek EAPPkt Protocol;c:\windows\system32\drivers\EAPPkt.sys [2007-10-9 38144]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 1405384]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S0 cerc6;cerc6; [x]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-08 03:11:18 -------- d-----w- c:\windows\pss
2011-03-08 00:05:10 -------- d-----w- c:\program files\common files\Hewlett-Packard
2011-03-08 00:01:56 16496 ----a-r- c:\windows\system32\drivers\HPZipr12.sys
2011-03-08 00:01:54 49920 ----a-r- c:\windows\system32\drivers\HPZid412.sys
2011-03-08 00:01:09 77824 ----a-r- c:\windows\system32\hpzids01.dll
2011-03-08 00:01:08 91648 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\hpzpp4sa.dll
2011-03-08 00:01:08 38400 ----a-w- c:\windows\system32\hpz3l4sa.dll
2011-03-07 23:56:41 15104 -c--a-w- c:\windows\system32\dllcache\usbscan.sys
2011-03-07 23:56:41 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2011-03-07 23:56:38 32128 -c--a-w- c:\windows\system32\dllcache\usbccgp.sys
2011-03-07 23:56:38 32128 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2011-03-07 23:56:36 25856 -c--a-w- c:\windows\system32\dllcache\usbprint.sys
2011-03-07 23:56:36 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2011-03-07 23:56:19 -------- d-----w- c:\program files\HP
2011-03-07 17:45:08 -------- d-----w- c:\docume~1\jose\locals~1\applic~1\Identities
2011-03-07 15:39:16 -------- d-----w- c:\program files\hjsplit
2011-03-05 02:11:33 -------- d-----w- c:\docume~1\jose\locals~1\applic~1\PowerDVD
2011-02-28 00:52:17 16384 ----a-w- c:\windows\system32\FileOps.exe
2011-02-28 00:52:17 -------- d-----w- c:\windows\system32\Adobe
2011-02-28 00:49:42 327168 ----a-w- c:\windows\IsUninst.exe
2011-02-26 16:05:41 -------- d-----w- c:\program files\EditPlus 2
2011-02-26 01:10:42 -------- d-----w- c:\documents and settings\jose\AIMPro
2011-02-26 00:14:39 -------- d-----w- c:\docume~1\jose\applic~1\AIMPro
2011-02-26 00:14:00 -------- d-----w- c:\program files\common files\Nullsoft
2011-02-26 00:13:46 -------- d-----w- c:\program files\AIM
.
==================== Find3M ====================
.
2011-02-23 15:04:21 40648 ----a-w- c:\windows\avastSS.scr
2011-02-15 13:41:01 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 2:29:03.79 ===============


ALSO, I TRIED TO ATTACH MY ARK.TXT FILE BUT ITS 25MB! I don't know why it is so big?

Attached Files



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#2 rigacci

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Posted 02 April 2011 - 07:53 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


If you follow these instructions, the GMER log should not be so large.

Thanks.

DR

#3 Casey_boy

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Posted 07 April 2011 - 10:12 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *





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