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Computer Freezes after booting, no virus found but works in safe mode.


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#1 gd2011

gd2011

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Posted 26 March 2011 - 06:30 PM

First time poster and any help is greatly appreciated.

A few days ago my computer (HP Pavilion a1040n - 630 Pentium 4 w/ 1 Gig RAM and running Windows XP Media Center Edition)started to freeze up a few minutes after booting up into Windows successfully. Everything became "Not Responding", even the Task Manager became "Not Responding" and I had to do a hard shut down. I can boot into Safe Mode w/ Networking and I have run all the virus and spyware scans I have... Avast!(Free Antivirus), AVG (Free 9.0), Malwarebyte's (Anti Malware) and Super Antispyware (all with current updated versions) with no findings of any malware or viruses. The Super Antispyware did find its usually listing of cookies but after deleting them and rebooting, I still had the same problem, no difference. I then used MSconfig to stop 2 applications lauching at startup that I had found on this forum have no real neccesary reason to be launched at startup and had caused other users to have issues with freezing... "HP Image Monitoring" and "Updates for HP". Still no change in the problem after reboot.

I have turned off my "CD Emulator", have ran the DDS report and will post it below and even run a "Hijack This" report (but don't know what I'm looking at). I have tried to run the "gmec" program twice now but it seems to freeze up before it completes... the first time it said "out of memory to complete task" and then today I let it run for over 7 hours and when it stopped I tried to save the log but it saved nothing, "0" bytes of info in the log (just blank).

Thanks again for any assistance.

DDS Log:

.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by Administrator at 23:33:32.50 on Fri 03/25/2011
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.347 [GMT -4:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\WISPTIS.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Administrator\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q305&bd=pavilion&pf=desktop
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: CNavExtBho Class: {bdf3e430-b101-42ad-a544-fadc6b084872} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /run
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [nmapp] "c:\program files\pure networks\network magic\nmapp.exe" -autorun -nosplash
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=900
mRun: [MaxMenuMgr] "c:\program files\seagate\seagatemanager\freeagent status\StxMenuMgr.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSConfig] c:\windows\pchealth\helpctr\binaries\MSConfig.exe /auto
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\npjpi150.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\security\super antispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath -
.
============= SERVICES / DRIVERS ===============
.
R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2010-7-22 243024]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-7-12 532224]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-3-20 371544]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-7-22 301528]
S1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2010-7-22 216400]
S1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2010-7-22 29584]
S1 SASDIFSV;SASDIFSV;c:\security\super antispyware\sasdifsv.sys [2010-1-5 9968]
S1 SASKUTIL;SASKUTIL;c:\security\super antispyware\SASKUTIL.SYS [2010-1-5 74480]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-7-22 19544]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-22 42184]
S2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-22 308136]
S2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2009-12-18 189736]
S3 nosGetPlusHelper;getPlus® Helper 3004;c:\windows\system32\svchost.exe -k nosGetPlusHelper [2010-7-11 14336]
S3 SASENUM;SASENUM;c:\security\super antispyware\SASENUM.SYS [2010-1-5 7408]
.
=============== Created Last 30 ================
.
2011-03-25 18:10:18 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\Adobe
2011-03-24 10:31:10 -------- d-----w- c:\docume~1\admini~1\locals~1\applic~1\HP
2011-03-24 10:26:37 -------- d-----w- c:\windows\pss
2011-03-22 10:30:18 -------- d-----w- c:\docume~1\admini~1\applic~1\SUPERAntiSpyware.com
2011-03-20 13:44:43 371544 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-03-15 22:44:54 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
.
==================== Find3M ====================
.
2011-02-23 14:04:21 40648 ----a-w- c:\windows\avastSS.scr
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 23:34:14.96 ===============

Attached Files



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#2 gd2011

gd2011
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Posted 01 April 2011 - 07:38 AM

Ok, I think I solved the problem. I seems there was a conflict with a new upgrade from Zone Alarm. I deleted the program and rebooted... so far no issues after several reboots.

#3 Budapest

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Posted 01 April 2011 - 04:34 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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