Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Need help removing malware


  • Please log in to reply
3 replies to this topic

#1 littleprincess

littleprincess

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:florida
  • Local time:02:15 AM

Posted 26 March 2011 - 12:24 PM

I have run Malwarebytes and CC Cleaner and cannot get this off my computer. Its Rogue. Antimalware Doctor . I have windows xp on ths computer and here is my log from malwarebytes. I don't know what else to do any help please????

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4155

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/26/2011 1:12:09 PM
mbam-log-2011-03-26 (13-12-09).txt

Scan type: Full scan (C:\|E:\|)
Objects scanned: 151863
Time elapsed: 31 minute(s), 47 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
C:\WINDOWS\Temp\Managee.exe (Trojan.Agent) -> Unloaded process successfully.
C:\Documents and Settings\Tammy\Local Settings\Temp\wvnn5bk4h.exe (Malware.Packer) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Antimalware Doctor Inc (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Antimalware Doctor (Rogue.AntimalwareDoctor) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\manager (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\Managee.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Tammy\Local Settings\Temp\wvnn5bk4h.exe (Malware.Packer) -> Quarantined and deleted successfully.
C:\Documents and Settings\Tammy\Local Settings\Temp\5wfu3d0c.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\service.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:15 AM

Posted 26 March 2011 - 07:32 PM

Hello and welcome. We need to do 2 things to get this off.
1. First run RKill
2. Update and rerun MBAM.. yours is old.


RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 26 March 2011 - 07:32 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 littleprincess

littleprincess
  • Topic Starter

  • Members
  • 27 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:florida
  • Local time:02:15 AM

Posted 27 March 2011 - 04:33 PM

I cant get Rkill to run. THe first link says its broken and the remaining 3 state your current security setting does not allow this file to be downloaded. I updated Malwarebytes and here is the new log. What else do I need to do? Thank you so much for your help


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6179

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

3/27/2011 5:15:42 PM
mbam-log-2011-03-27 (17-15-42).txt

Scan type: Full scan (C:\|E:\|)
Objects scanned: 183174
Time elapsed: 18 minute(s), 58 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\*dnscplstream.exe (Trojan.FakeAlert.Gen) -> Value: *dnscplstream.exe -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\dnscplstream.exe (Trojan.FakeAlert.Gen) -> Quarantined and deleted successfully.

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:02:15 AM

Posted 27 March 2011 - 04:55 PM

OK, let's go this way. If you have SpyBot running it may stop MBAM.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

NOTE: There have been reported problems with FireFox not loading pages properly after running ATF to clean the Firefox cache and download history. The glitch occurs if you have Firefox opened to Bleepingcomputer or other web sites while clearing the Firefox cache with ATF Cleaner. Close FF before running ATF. If ATF was run while the browser was open and OP reports problems, have them use FF itself afterwards to clear the cache.

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users