Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unidentified Network


  • Please log in to reply
13 replies to this topic

#1 alec_f1

alec_f1

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 25 March 2011 - 11:39 PM

As usual, I have only local access to my connection and it displays it as an unidentified network. I'm running Vista on a new netgear wirless router. I bought the new router 'cause I figured the Linksys was junk. All my devices can connect to the netgear router except of course for my wife's Vista laptop. I have combed all the forums and all the fixes for a week with no results. I've tried the power everything down and power it back up. I tried the command propt fix to re-configure the IP address. I've updated the driver software for the WiFi adapter, I disabled it and re-enabled it. I've even screwed with the registry for a fix. Nothing has worked. At one time before I jacked with the IP address in the command prompt, I could get internet access with a hard line, but that's gone now. My IP configuration looks like this:

Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix - =
Link-local IPv6 Address - - - - = fe80::5c4d=2789:cc5d:f73f%14
IPv4 Address - - - - - - - - - - = 192.168.1.3
Subnet Mask - - - - - - - - - - = 255.255.255.0
Default Gateway - - - - - - - - = 192.168.1.1

Everything else from the Ethernet adapter local area connection to the Tunnel adapter Local Area Connection*7 says that the media state is "media disconnected" and the connection-specific DNS suffix is just blank.


What the hell do I do?

Edited by boopme, 26 March 2011 - 06:54 PM.


BC AdBot (Login to Remove)

 


#2 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 04:37 AM

whats the wireless adapter - seeing issues with AR5007EG and AR5007 - i have listed the details and possible fixes below just in case - and would appreciate a reply if any of that fixes the issue

otherwise can we see the following - full


------------------------------------------------------------------------
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Ping Tests
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

http://www.xirrus.com/library/wifitools.php
Direct link to the program is here http://www.xirrus.com/library/wifi_download_redirect.php
Then run and install the program
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, http://www.bleepingcomputer.com/forums/topic14738.html

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.
------------------------------------------------------------------------
------------------------------------------------------------------------
Atheros AR5007EG & AR5007
We have recently been seeing a lot of problems with the above adapter over the last few months, mainly concerning WPA(2) encryption and windows Vista.

The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
--- Please post back here if that
works or does not work.


Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, HP, for example appear to now have a working driver available.
HP
It would appear the latest HP Atheros driver dated Sept 2010 has fixed the issue - the poster did an online scan for driver updates on the HP website here http://h20270.www2.hp.com/ediags/gmn2/index.aspx?detectProducts=Start+Detection+%BB&lc=en&cc=uk which resulted in a solution. http://forums.techguy.org/networking/987690-cant-connect-internet-wirelessly-atheros.html

If you can post the Make and EXACT model of your PC here, along with the windows version you have and we will see if we can find the driver and will post a link as a reply here.

--- 3) On one occasion re-setting the router back to factory default and re-configuring the router settings has resolved the issue

--- 4) A few posters here with the same issue have found that the driver from this site http://www.atheros.cz/ resolved the issue


I do NOT know anything about the site mentioned http://www.atheros.cz/

However, if you do decide to try the driver, Please let us know the outcome

Direct link to the drivers are below
You only need to click on the green download button and wait the file will download - you do not need to click on any other buttons to get the download started

AR5007
Vista 32 Bit
http://www.atheros.cz/atheros-wireless-download.php?chipset=21&system=3
Although this driver has shown up in BSODs (Blue Screen Of Death) on Vista SP2 systems, usually conflicting with updated Vista OS drivers like netio.sys, tcpip.sys and other networking related drivers.

AR5007EG
Vista 32 Bit
http://www.atheros.cz/atheros-wireless-download.php?chipset=22&system=3


Assuming that after all the above the wireless still does not connect to the internet, all I can suggest is to use wireless security of WEP or to get an external USB wireless card.

You might also bug your laptop's tech support about the problem--maybe people can put pressure on Atheros to find a fix.
------------------------------------------------------------------------
ETAF

#3 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 12:09 PM

Here's my IP configuration. Disabling the security didn't work at all. I'll try to find and employ the HP fix for the Atheros card.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Aubree-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-22-69-40-90-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c4d:2789:cc5d:f78f%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 28, 2011 12:50:06 PM
Lease Expires . . . . . . . . . . : Tuesday, March 29, 2011 12:50:05 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-B7-04-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-74-13-2B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FA083269-9BE6-4B06-82ED-F2762917B
38F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>regedit

#4 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 12:12 PM

BTW, the computer is a HP DV6910 running vista with the Atheros AR5007.

#5 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 12:48 PM

well you meet all the criteria for the problem - except - it should have worked when connected to the wireless with NO security

the ipconfig /all shows a connection - which s normal for the problem , and see you are connecting to the wireless

remove the wireless profiles from the PC - then try no security again , if that works - try it with security - if not can you post the PING tests and the Xirrus screen shot - it may be norton, mcafee etc blocking
ETAF

#6 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 12:59 PM

Also, the Atheros AR5007 link that you posted is no longer valid. I went to this website:

http://www.performersoft.com/drsearch.php?brand=Atheros&utm_source=google&utm_medium=cpc&utm_term=atheros%20ar5007%20driver&utm_campaign=RadarSync&tid=190504&KEYWORD_K=atheros%20ar5007%20driver&TRACKING_ID_K=190504&CHANNEL_K=google&CAMPAIGN_K=RadarSync&AdGROUP_K=Atheros&gclid=CPSdiK7n8acCFQwFbAodjA4YcA

downloaded the driver and installed it on the computer. I restarted the computer and it still had the same problem. I disconnected and reconnected to the wireless router and it still shows up as connected to an unidentified network with local access only. My IP configuration now looks like this:

Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Aubree-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-22-69-40-90-A4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c4d:2789:cc5d:f78f%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, March 28, 2011 2:47:34 PM
Lease Expires . . . . . . . . . . : Tuesday, March 29, 2011 2:50:54 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-68-B7-04-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-21-86-74-13-2B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{950F8E06-8C75-4163-A5A2-C380CA94C
61D}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{E03E5CBC-F762-4036-AB1D-15A599D33
312}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{FA083269-9BE6-4B06-82ED-F2762917B
38F}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>

#7 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 01:03 PM

Also, the Atheros AR5007 link that you posted is no longer valid.

they all worked for me just now - all three links and also download both drivers as well

- and I also checked them out over the weekend and modified the script - regards the payfor comments

downloaded the exe file, from the site you gave, but cant see what it has loaded, in the exe as a driver - its quite small, and not sure what operating system its for

Edited by etaf, 28 March 2011 - 01:07 PM.

ETAF

#8 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 01:46 PM

I made sure that I disabled the wireless security entirely. Now I have access and it's identified the network. How do I deal with an unsecured wireless router? Should I try and download the Atheros drivers now? I guess so. If that works then I could reinstate the necessary security. Right? There was something about HP identifying the problem and producing a fix for it I think.

#9 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 01:56 PM

There was something about HP identifying the problem and producing a fix for it I think

Yes on a different forum, one model has an updated driver - i'm waiting for the poster to post the details - they just said it worked but did not post the model - so it may be a limited model range

your model drivers for vista 32 bit - should be here
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3756230
Atheros Wireless LAN Driver - 2008-06-20 - so may not have been updates - the other poster was Sep2010

so you may have to use the atheros site http://www.atheros.cz/atheros-wireless-download.php?chipset=21&system=3 - click on the green download button marked " click for download" and then just wait - eventually the file will appear for download - if using IE you may get a bar appear along the top which you need to right click on- OR - a box appears to save or run - save

OTHERWISE
you could try WEP security - that should work OK
ETAF

#10 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 02:34 PM

Downloaded the fix from HP and it didn't work. The link to the driver from atheros.cz just sits and tries to connect forever. It says "finding" and just goes on and on... Guess I'll either try the WEP security or have none.

#11 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 02:45 PM

Alright etaf, looks like this is goin to work with WEP security enabled. At least my wife's not going to be bleeping about her computer not having access anymore. The downside is that I'm going to have to reconfigure every wireless device around my house to do this!


Thanks.

Alec_f1

#12 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 02:47 PM

what internet browser are you using ?

if Internet explorer - does a gold bar appear at the top of the page after about 1min (on a 10Mb download line - it will be much longer if on a slower link)
with the message

To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options.

if so - right click and choose download file


the file is a zip file 5.6Mb - I could email you the file - just send me your email address by PM - dont put it here

Edited by etaf, 28 March 2011 - 02:49 PM.

ETAF

#13 alec_f1

alec_f1
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:07:14 AM

Posted 28 March 2011 - 03:42 PM

Okay, It worked like a charm after I switched to my slimbrowser and went to the atheros.cz website and downloaded the zip file and extracted it to the desktop. I went to the device manager and showed it where the files were extracted. It sucked 'em up and my wife's HP is back online. What a tremendous conflict with this Atheros card!

Thanks!

#14 etaf

etaf

  • Members
  • 136 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Surrey, UK
  • Local time:01:14 PM

Posted 28 March 2011 - 03:47 PM

Yep, atheros should be getting that update out to all the manufactures and they should update their websites , however, upto a few weeks ago , the only fix was WEP or an adapter , until one of the posters on TSG found the site and it worked and also took the time to reply to a post we had over there

anyway - all going now - please let me know if any problems occur later -

glad its all going and more important your wife sorted .. always makes for a happy household :)
ETAF




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users