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Possible Infection


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2 replies to this topic

#1 Red315

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Posted 16 March 2011 - 09:27 AM

Sorry for the previous misfire - forgot to read the flippin' instructions!

A friend's Compaq Evo N610c laptop, old dog with 528mb ram & XP - I've updated to latest patches & sp3. I'm trying to elim all unnecessary prgms and services.
Last fall, this laptop sent a virus-linked email to everyone in the address book (including me), but since then, nothing more. The owner is a nice lady, but level 0 computer abilities. The AV I installed 18 mon previous had never been updated, etc.

A newly installed copy of Avast found nothing in the full preboot scan.

In prep for the following programs, I disabled both the Zonealarm firewall and the Avast AV.

DeFogger seems to run ok - creates a very short log.

DDS: the colons get approx 1/2 the way to rt hand side, then the computer hard freezes -- no kb, no mouse.

GMER: runs for a few minutes, then hard freezes. The bottom line shows:
'c:\windows\explorer.exe[500]c:\windows\system32\shell32.dll'
Running GMER as a different admin, the computer restarts.

HiJackThis shows a lot of stuff I don't recognize.
Hoping someone can help me throw away the chaff, and debug the poss infection.


Thanks in advance for your help ...

Jon

Edited by Blade Zephon, 25 March 2011 - 09:11 PM.
Moved to MRL ~BZ


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#2 m0le

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Posted 25 March 2011 - 09:43 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

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#3 m0le

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Posted 30 March 2011 - 07:07 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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