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can't upgrade to windows 7 x64


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#1 gerry13

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Posted 25 March 2011 - 07:27 PM

hi,my operating systemis windows 7 ultimate x32 bit.Recently i decided to upgrade to windows 7 ultimate x64

i purchased a license key and downloaded from the official site this version of windows-i decided to install it using a bootable usb flash drive.

i've followed all the steps to make the flash drive bootable and copied the files into it,however i can't install it.

after booting from the usb drive, it gives me a message"loading windows files" and after that is done,appears the normal "starting windows" image for a couple of seconds but after that the screen goes black with a moving cersor for a while and after that it freezes on something like windows 7 main screen-i can move the mouse but nothing happens

My motherboard is :GA-880GM0UD2H
CPU:AMD Athlon 2 x3 (3.2 ghz)
ram: 2 gb ddr3

usb device:jetflash trancend 8 gb

needless to say i have tested whether i can upgrade to windows 7 x64

i have also taken a video of the whole process but i can't attach it"error you aren't permitted to upload this kind of file"--the video is in vlc form


Any advice is greatly appreciated

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#2 Platypus

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Posted 26 March 2011 - 03:25 AM

My first thought would be 2GB of RAM is the minimum for installation, but even with 2GB physically present in your system, the on-board video will take some, so less than 2GB will be available to the OS. That could be the cause of the problem. Since you're going to need more than 2GB anyway to make having the 64-bit worthwhile, trying again with more RAM would prove whether this is the cause.

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#3 gerry13

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Posted 26 March 2011 - 08:45 AM

i tried using 4 instead of 2 gb ram but i got the same result :(

btw how can i upload the video??

it shows what happening a bit better than the description...

#4 Darth sidious

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Posted 26 March 2011 - 01:33 PM

Upload the video to photbucket or imageshack and post link on here.

You can install windows 7 with 2GB of ram and it will run your download may be corrupt or something or copy may not not have worked correctly.

Try burning Win7 64-bit files to dvd and try again or re-download files or image for dvd from microsoft or appointed re-seller.

Ideally 4GB of ram would be better but can be run on 2GB but don't install many memory hungry programs that run in background as that will be the biggest bottleneck.

Edited by Darth sidious, 26 March 2011 - 01:38 PM.

HP Compaq 6715b Notebook--AMD Turionx2 2.2Ghz 64 Mobile TL-64--4GB DDR2 667Mhz--Compaq 6715b--fujitsu siemens 500GB sataII Internal, Toshiba 1TB EXT HD Backup--IGP ATI Radeon x1250 128MB--Broadcom a\b\g Wlan adapter built in, Sonicwall TZ100, Dlink DSL 2740b--Windows 7 Ultimate 64-bit and linux ubuntu dual boot--Firefox 4.0 &IE8--Eset Firewall--Nod32 antivirus & Spyware Doctor--Malwarebytes anti malware.

#5 gerry13

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Posted 26 March 2011 - 03:34 PM

http://img861.imageshack.us/i/zt8.mp4/

here's the video
i hope it will make things a bit more clear

i'm gonna try redownloading the files and burning them to a dvd instead!!

#6 Darth sidious

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Posted 26 March 2011 - 03:50 PM

Unfortunately there's an error with video conversion so can't view it and good idea to re-download.
HP Compaq 6715b Notebook--AMD Turionx2 2.2Ghz 64 Mobile TL-64--4GB DDR2 667Mhz--Compaq 6715b--fujitsu siemens 500GB sataII Internal, Toshiba 1TB EXT HD Backup--IGP ATI Radeon x1250 128MB--Broadcom a\b\g Wlan adapter built in, Sonicwall TZ100, Dlink DSL 2740b--Windows 7 Ultimate 64-bit and linux ubuntu dual boot--Firefox 4.0 &IE8--Eset Firewall--Nod32 antivirus & Spyware Doctor--Malwarebytes anti malware.

#7 gerry13

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Posted 27 March 2011 - 07:35 AM

i reuploaded the video on another form

here's the link

http://img714.imageshack.us/i/vmf.mp4/

#8 Platypus

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Posted 27 March 2011 - 07:39 AM

My next suggestion would have been exactly as Darth said, in case the download is corrupted, source it again and burn to DVD.

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#9 Darth sidious

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Posted 27 March 2011 - 07:55 AM

i reuploaded the video on another form

here's the link

http://img714.imageshack.us/i/vmf.mp4/


Hi watched the video gerry gets to a blank blue screen and that is it?

Looks like download not copied over properly.
HP Compaq 6715b Notebook--AMD Turionx2 2.2Ghz 64 Mobile TL-64--4GB DDR2 667Mhz--Compaq 6715b--fujitsu siemens 500GB sataII Internal, Toshiba 1TB EXT HD Backup--IGP ATI Radeon x1250 128MB--Broadcom a\b\g Wlan adapter built in, Sonicwall TZ100, Dlink DSL 2740b--Windows 7 Ultimate 64-bit and linux ubuntu dual boot--Firefox 4.0 &IE8--Eset Firewall--Nod32 antivirus & Spyware Doctor--Malwarebytes anti malware.

#10 gerry13

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Posted 27 March 2011 - 11:49 AM

yes-the problem is exactly like that


how can i properly copy all the files??
each time i copied the files to the usb drive(since the file is .iso i tried both burning it and opening it using winrar) i didn't have any problems...

#11 Darth sidious

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Posted 28 March 2011 - 02:58 PM

Have you re-downloaded and burned to dvd then retry installing.
HP Compaq 6715b Notebook--AMD Turionx2 2.2Ghz 64 Mobile TL-64--4GB DDR2 667Mhz--Compaq 6715b--fujitsu siemens 500GB sataII Internal, Toshiba 1TB EXT HD Backup--IGP ATI Radeon x1250 128MB--Broadcom a\b\g Wlan adapter built in, Sonicwall TZ100, Dlink DSL 2740b--Windows 7 Ultimate 64-bit and linux ubuntu dual boot--Firefox 4.0 &IE8--Eset Firewall--Nod32 antivirus & Spyware Doctor--Malwarebytes anti malware.

#12 gerry13

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Posted 04 April 2011 - 06:21 AM

ok i just re-downloaded the files and tried again and it worked :D

now i have windows 7 x64 and everything is working fine!!


i have an off-topic question though: i have an AMD Athlon ii x3 3.2 ghz processor

before upgrading, my pc recognised it sucessfully however after upgrading my pc says that i'm using an: AMD Phenom ii x4 processor 3.2 ghz!!

how is this possible??

#13 Platypus

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Posted 04 April 2011 - 07:42 AM

my pc says that i'm using an: AMD Phenom ii x4 processor

Where is this reported, in Windows, or in the POST equipment report/BIOS setup screen?

If it's as reported by Windows, do you have the chipset drivers installed, or just Win7 native? Chipset drivers may include a CPU driver:

http://www.gigabyte.com/products/product-page.aspx?pid=3415#ov

Above for rev.1.0 board, other revisions linked at the top of that page, although chipset driver package appears to be the same for all.

Edited by Platypus, 04 April 2011 - 07:51 AM.

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#14 gerry13

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Posted 04 April 2011 - 11:59 AM

it's reported in both windows and BIOS...

#15 Platypus

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Posted 04 April 2011 - 05:53 PM

That seems odd - maybe the phantom CPU upgrader has been at work? :)

How many CPUs show in the Task Manager?

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