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Having trouble post Vista Security 2011


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#1 b4lr0g

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Posted 25 March 2011 - 02:26 PM

I've recently cleaned up a Vista Security 2011 infection, but I'm still having issues as follows:

-Mbam won't update
-sometimes the machine will download a website as opposed to loading the link
-images and gifs won't load at random
-I'm unable to run DDS
-websites will sometimes take a few attempts to load

I'm running Vista Home Premium on the machine, an HP Pavilion tx 2000 I believe. I'm not too computer savvy, so what are my next steps?

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#2 Starbuck

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Posted 25 March 2011 - 05:19 PM

Hi b4lr0g and welcome to Bleeping Computer.

Do you have access to another Pc so we can download a program?
If so:
Download FixExe.reg
and save it to a usb stick.
Then transfer it to the infected system.
Now open the drive that corresponds to the removable media that you copied the programs to. Once open, double-click on the FixExe.reg file. When Windows prompts whether or not you want to allow the data to be added to your computer, click on the Yes button.

Note:
If you don't have access to another computer, you can save the following script in 'Notepad' as FixExe.reg choose to save as all files and save it to your Desktop.
Then double click to run.

Windows Registry Editor Version 5.00

[-HKEY_CURRENT_USER\Software\Classes\.exe\shell\open\command]

[-HKEY_CURRENT_USER\Software\Classes\secfile\shell\open\command]

[-HKEY_CLASSES_ROOT\.exe\shell\open\command]

[HKEY_CLASSES_ROOT\.exe]
@="exefile"
"Content Type"="application/x-msdownload"

[-HKEY_CLASSES_ROOT\secfile]

Now see if MBAM will update.

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#3 b4lr0g

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Posted 25 March 2011 - 06:01 PM

Now I receive the following message from Mbam:

"The current database is not supported by this version of Malwarebytes' Anti-Malware. Please download the latest version of this program."

This is from a version that I transferred from a clean machine to this PC via USB stick.

#4 Starbuck

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Posted 25 March 2011 - 06:12 PM

Ok,
uninstall your version of MBAM.

then:
get a fresh version direct to the infected pc.

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

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#5 b4lr0g

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Posted 25 March 2011 - 09:45 PM

I've uninstalled and attempted to reinstall. The last 0.1 MB of the download took significantly longer than the rest of the download (~1 minute). Once it was starting up, I received a message saying something to the effect of "Setup files are corrupted."

#6 Starbuck

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Posted 26 March 2011 - 03:09 AM

Hi b4lr0g

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe
    Vista/Win7 users should right click and select 'run as administrator'.
    and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (along with any 'Recommended' items):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure that all drives are checked.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#7 b4lr0g

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Posted 26 March 2011 - 11:30 PM

It says "SuperAntiSpyware.exe is not a valid Win32 application."

#8 Starbuck

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Posted 27 March 2011 - 02:51 AM

Hi b4lr0g

Please bare with me whilst i get a Moderator to move this thread to the Malware Removal forum.
Once there we can use tools that will give us a better idea of your problem.
I'll reply again once the thread has been moved.

Thanks

Edited by elise025, 27 March 2011 - 03:09 AM.
Moved as requested ~Elise

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#9 Starbuck

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Posted 27 March 2011 - 03:50 AM

Hi b4lr0g

Let's see if this will run and give us a report

  • Download OTL to your desktop.
    right click on the link and select 'Save Link/Target As'.

    if you have problems, try this download link:
    OTL
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Check the boxes beside LOP Check and Purity Check
.

.
Posted Image
  • Now copy the lines in bold below.

    netsvcs
    msconfig
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\system32\*.exe /lockedfiles
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\*
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT


  • right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.

    Posted Image
    .
  • Click the Run Scan button.

    Posted Image
  • Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

Thanks

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#10 b4lr0g

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Posted 27 March 2011 - 12:02 PM

It says "OTL.exe is not a valid Win32 application."

Edited by b4lr0g, 27 March 2011 - 12:16 PM.


#11 Starbuck

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Posted 27 March 2011 - 12:38 PM

Hi b4lr0g

Download:

FindyKill
  • Save it to your Desktop.
  • Run the Setup.exe file,
    Note : Vista users, please right click on Setup.exe and choose "Run as administrator"
  • then type "E" for English then press "Enter"
  • On the next screen, type 1 for option #1 (Search) then press "Enter"
  • Allow the tool to run to completion, then a report will show up onscreen ; please copy/paste the content of this report here, in your next reply.
  • The report is also saved here : C:\log.txt

Thanks

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#12 b4lr0g

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Posted 27 March 2011 - 02:26 PM

The link did not work, sadly. I got to a French page saying the page I requested was not found.

#13 Starbuck

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Posted 27 March 2011 - 02:52 PM

The link did not work,

I've just tried a couple of other links for that program and they all seem the same.
Sorry about that.

I'd like you to do an ESET OnlineScan
64Bit users, please see note at the bottom.

You may find it beneficial to close your resident AV program before running the scan.

It's been found that on some systems the Eset's Online Scan fails during the database download ( around 20% )
To prevent this happening:
When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):

Enable Anti-Stealth technology

Posted Image

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer.
      Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Click Posted Image, and save the file to your desktop using a unique name, such as ESETScan.
    Include the contents of this report in your next reply.
  • Click the Posted Image button.
  • Click Posted Image
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Note:
If you are running a 64bit system:
The ESET Online Scanner is a 32-bit application, which means it must be run through in the 32-bit version of Internet Explorer, and as an Administrator. To do so, right-click on the Internet Explorer (32-bit) icon in the Start Menu and select "Run as administrator" from the context menu.

Edited by Starbuck, 27 March 2011 - 02:53 PM.

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#14 b4lr0g

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Posted 28 March 2011 - 11:43 AM

Downloading it through Chrome gives me the error that it is "not a valid Win32 application." Like all other downloads, it hangs on the last 1% or so before completing.

In IE, it simply does not download.

#15 Starbuck

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Posted 28 March 2011 - 03:00 PM

Let's try this then:

Download Combofix from any of the links below. You must rename it before saving it. Save it to your desktop.

Link 1
Link 2

Posted Image

Please rename it to Winlogon

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with the running of ComboFix.
    For more information read:
    How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

    Then:

    Double click on Winlogon.exe & follow the prompts.

    Vista/Win7 users should right click on the icon and select Run as Administrator.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    If running Vista/Win7, you may not see this screen
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall


When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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