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MS Office apps hang, system slowdown


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2 replies to this topic

#1 beemerr

beemerr

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Posted 25 March 2011 - 02:14 PM

I have a laptop running Vista Home Premium with MS Office 2003 installed. Lately, the Office apps have been hanging on launch. Also, for the first time, today my Roxio CD burning app hung after burning a backup of the documents I can no longer open. I've run ComboFix and TDSS, and haven't seen an improvement.

.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by Joe at 15:09:17.18 on Fri 03/25/2011
Internet Explorer: 8.0.6001.19019
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3061.1901 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Joe\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [DW6]
mRun: [ECenter] c:\dell\e-center\EULALauncher.exe
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {66F7F252-3FE1-4650-B1E5-94B2A38271C5} - hxxp://72.43.179.98:9080/ActiveView.cab
TCP: {C4A69648-4F8C-4036-99C4-271A2E911CBA} = 192.168.1.3,192.168.1.1
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GoogleDesktopNetwork3.dll
.
============= SERVICES / DRIVERS ===============
.
S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]
S1 MpKsl3bf19c25;MpKsl3bf19c25;c:\programdata\microsoft\microsoft antimalware\definition updates\{ecdbd170-7bd0-4f2d-bd6d-eef008d6a369}\MpKsl3bf19c25.sys [2011-3-22 28752]
S1 MpKsl470936c1;MpKsl470936c1;c:\programdata\microsoft\microsoft antimalware\definition updates\{ecdbd170-7bd0-4f2d-bd6d-eef008d6a369}\MpKsl470936c1.sys [2011-3-25 28752]
S2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-9-8 73728]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-17 135664]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-10-8 374152]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-7-24 12856]
S2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2009-6-25 47640]
S3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-9-8 111616]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 43392]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 54144]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2010-11-11 206360]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2008-7-7 20480]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2008-5-9 174336]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-3-20 32408]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-25 17:33:50 -------- d-----w- c:\program files\CCleaner
2011-03-25 13:58:02 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{ecdbd170-7bd0-4f2d-bd6d-eef008d6a369}\MpKsl470936c1.sys
2011-03-22 18:50:27 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{ecdbd170-7bd0-4f2d-bd6d-eef008d6a369}\MpKsl3bf19c25.sys
2011-03-22 18:50:14 5943120 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{ecdbd170-7bd0-4f2d-bd6d-eef008d6a369}\mpengine.dll
2011-03-22 14:17:19 -------- d-sh--w- C:\$RECYCLE.BIN
2011-03-22 13:55:48 -------- d-----w- c:\users\joe\appdata\local\temp
2011-03-22 13:45:37 98816 ----a-w- c:\windows\sed.exe
2011-03-22 13:45:37 89088 ----a-w- c:\windows\MBR.exe
2011-03-22 13:45:37 256512 ----a-w- c:\windows\PEV.exe
2011-03-22 13:45:37 161792 ----a-w- c:\windows\SWREG.exe
2011-03-12 08:01:27 429056 ----a-w- c:\windows\system32\EncDec.dll
2011-03-12 08:01:27 322560 ----a-w- c:\windows\system32\sbe.dll
2011-03-12 08:01:27 177664 ----a-w- c:\windows\system32\mpg2splt.ax
2011-03-12 08:01:27 153088 ----a-w- c:\windows\system32\sbeio.dll
2011-03-12 08:00:25 2067968 ----a-w- c:\windows\system32\mstscax.dll
2011-03-12 08:00:24 677888 ----a-w- c:\windows\system32\mstsc.exe
.
==================== Find3M ====================
.
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
.
============= FINISH: 15:09:26.05 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


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Posted 31 March 2011 - 07:13 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.
If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]
If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.


Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • In the custom scan box paste the following:
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    explorer.exe
    winlogon.exe
    wininit.exe
    hlp.dat
    /md5stop
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

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#3 myrti

myrti

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Posted 09 April 2011 - 11:12 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

is that a bird?  a plane? nooo it's the flying blueberry!

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