A horrible virus took over our computer in a period of about 30 mins this morning. Icons began disappearing from the desktop and the 'All Programs' menu in the "Start" menu emptied, and the task manager stopped working- stating only an administrator could open it. I ran Malwarebytes in safe mode, which seems to have found a trojan downloader and a number of other nasties and cleared them all up, but we still have the following problems:
1. The "All programs" menu in the "Start" is empty
2. When I open Windows Explored and look at the 'My Computer' folder then 'Local Disk (C:)', the folder is empty
3. System restore won't work- I tried using the command prompt in safe mode C:\windows\system32\restore\rstrui.exe, and get the message 'System restore is unable to protect your computer, Please restart your computer and try again'. After restarting, no change. I have tried using the "system restore enable' from www.kellys-korner-xp.com, but no joy
4. Malwarebytes won't update- it says 'An error has occured. Please report his error code to our support team. PROGRAM_ERROR_UPDATING (5, 0, Create file). Access is denied.' Sophos, Malwarebytes and spybot all either freeze or close during scanning in normal mode- they can only be used in safe mode (this part is not a new problem), but only Malwarebytes is currently visible in safe mode.
On the plus side, task manager is working again thanks to Kellys-Korner-xp.com.
I've searched though the forums and can't find anyone who's had exactly the same problems. Sorry, I know you say to only list one problem in each topic but they all seem interrelated so I thought it might help to post them all together.
I wonder if I could get the 'system restore' to work, all my problems may be solved? Maybe?
Edited by hamluis, 25 March 2011 - 12:11 PM.
Moved from XP forum to Am I Infected.