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Outlook 2003 issue

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#1 ITstudent2006


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  • Location:Michigan
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Posted 25 March 2011 - 09:18 AM

Our employees use Outlook 2003 w/XP SP3, Exchange 2010. We have one particular employee that has been having issues with her Outlook. No hardware/software changes have been made recently to either the workstation or the Exchange Server.

Issue 1
Upon login and the opening of Outlook, it SHOULD update the mailbox with the Exchange Server. Once done it SHOULD display that it was last update on x/xx/xxxx (today's date)

However it is always 2 days behind. This morning it says it was last updated on 3/23/2011 although her email is current.

Issue 2
This same user has to push send/receive to receive or send mail. I have tweaked the settings so it does it every 1 minute but it should be an automatic push.

Issue 3
When a new email is received a shadow box (notification box) appears for x amount of seconds to notify the user. This is not happening anymore.

-I have recreated her profile (including her mail profile)
-I have checked all settings that I know of.
-I've checked send/receive group settings
-I checked to make sure "disable scheduled send/receive" was NOT checked
-I receive an error when I manually hit send/receive (out of memory or system resources)

I am at a loss. Any help would be greatly appreciated.

Please NO suggestions to download/install anything. This is a corporate environment and as the System Support Tech, I will not allow it. Thank You!

Edited by ITstudent2006, 25 March 2011 - 10:09 AM.

~si vis pacem para bellum~

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