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I get the following error message:"The computer cannot detect the scanner or camera. Please make sure the device is turned on and properly connected t


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#1 Konadan

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Posted 24 March 2011 - 07:34 PM

I get the following error message whenever I try to scan from my scanner that is connected via usb to my Dell E1705 laptop:

"The computer cannot detect the scanner or camera. Please make sure the device is turned on and properly connected to the computer."

I have tried two scanners, that work on other computers, and I get the same message. I have the latest drivers, and latest updates for the E1705 and Win XP installed, but still get the same message.

Each time I connect the scanner, Windows tells me that it has found new hardware, and successfully installed it. I see the device in "Device Manager/Imagining Devices" but not in "Scanners and Cameras" in the Control Panel. Please help

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#2 hamluis

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Posted 24 March 2011 - 07:44 PM

Scanners require software and driver installs...you have installed both?

What model scanners?

Louis

#3 Konadan

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Posted 24 March 2011 - 08:00 PM

The scanners are HP Scanjet 3670 and 3970. I did install the software. Still didn't help. And I connected the same scanner to another XP PC that didn't have the software, but had the driver, and it worked.

The problem is with the laptop. Registry?

#4 hamluis

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Posted 25 March 2011 - 06:37 AM

I can't say what the problem is...without any meaningful error messages pointing at something.

Is the troubled system...current with critical updates, including SP3?

<<The problem is with the laptop. Registry?>>

I would not assume such...any more than I would automatically assume that malware is the cause of system problems. There are too many possible contrbutors to just wish up a solution/suspect...that's why error messages are important, they help focusing on the right area.

Do you have any other noticeable system anomalies?

Have you taken a look in Event Viewer for possible clues?

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/topic40108.html

Louis

#5 Konadan

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Posted 25 March 2011 - 06:08 PM

I have SP3, and are current with updates.

I noticed a system anomaly at the same time the scanner issue came up. Whenever, I booted up, Windows would say that it had found a printer and was going to install it. Later, it would say it couldn't install it, I forgot the reason. Well, I don't have a printer connected to the PC. So, I used ERUNT, and went back to an earlier date, and got rid of anomaly.

Also, I now have a new minor anomaly, but's it's not related, but shows up on the list. When, I was trying to fix my issue, I downloaded all the latest downloads for for my specific laptop from Dell. One of them was an Intel Pro Wireless. Now, every time I boot up, I have to do a wireless repair to get connectivity. I get a notice that the reason is because it doesn't know my Pc's ID. I don't know how to input that and fix. So, If you can help me with that, that would great! Anyway, here's the Event log:


App List:

Error 3/24/2011 7:39:30 PM LoadPerf None 3001 N/A DANNYLAPTOP
Warning 3/24/2011 7:39:30 PM LoadPerf None 2006 N/A DANNYLAPTOP
Error 3/24/2011 7:39:27 PM LoadPerf None 3011 N/A DANNYLAPTOP
Error 3/24/2011 7:39:27 PM LoadPerf None 3001 N/A DANNYLAPTOP
Error 3/24/2011 7:32:33 PM Application Error None 1000 N/A DANNYLAPTOP
Error 3/19/2011 1:31:01 PM Application Error None 1000 N/A DANNYLAPTOP
Error 3/5/2011 12:34:42 PM Application Error None 1000 N/A DANNYLAPTOP
Error 2/25/2011 8:39:59 PM Application Error (100) 1000 N/A DANNYLAPTOP
arning 2/21/2011 1:51:11 AM MsiInstaller None 1001 Danny DANNYLAPTOP
Warning 2/21/2011 1:51:11 AM MsiInstaller None 1004 Danny DANNYLAPTO
Warning 10/28/2010 8:06:21 AM Userenv None 1517 SYSTEM DANNYLAPTOP
Warning 10/8/2010 8:52:11 PM ASP.NET 2.0.50727.0 Setup 1020 N/A DANNYLAPTOPP
Warning 8/14/2010 9:20:18 PM ASP.NET 2.0.50727.0 Setup 1020 N/A DANNYLAPTOP

Sys List:

Error 3/25/2011 12:38:58 PM W32Time None 29 N/A DANNYLAPTOP
Error 3/25/2011 12:38:58 PM W32Time None 17 N/A DANNYLAPTOP
Error 3/25/2011 12:38:58 PM W32Time None 29 N/A DANNYLAPTOP
Error 3/25/2011 12:38:58 PM W32Time None 17 N/A DANNYLAPTOP
Error 3/25/2011 12:38:58 PM W32Time None 29 N/A DANNYLAPTOP
Error 3/25/2011 12:38:58 PM W32Time None 17 N/A DANNYLAPTOP
Warning 3/25/2011 12:38:56 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/25/2011 12:38:56 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/25/2011 12:38:47 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/25/2011 12:38:14 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 7:55:42 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 7:55:41 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 7:55:32 PM Dhcp None 1003 N/A DANNYLAPTOP
Warning 3/24/2011 7:44:26 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 7:44:24 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 7:44:15 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 7:43:46 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Error 3/24/2011 7:38:51 PM W32Time None 29 N/A DANNYLAPTOP
Error 3/24/2011 7:38:51 PM W32Time None 17 N/A DANNYLAPTOP
Warning 3/24/2011 7:38:51 PM Dhcp None 1007 N/A DANNYLAPTOP
Error 3/24/2011 7:37:55 PM Service Control Manager None 7026 N/A DANNYLAPTOP
Error 3/24/2011 7:37:45 PM Service Control Manager None 7000 N/A DANNYLAPTOP
Error 3/24/2011 7:37:45 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Error 3/24/2011 7:37:45 PM Service Control Manager None 7000 N/A DANNYLAPTOP
Warning 3/24/2011 5:47:41 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 5:47:39 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 5:47:29 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 5:46:58 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 3:05:05 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 3:02:58 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 3:02:52 PM Dhcp None 1003 N/A DANNYLAPTOP
Warning 3/24/2011 3:02:24 PM Dhcp None 1003 N/A DANNYLAPTOP
Warning 3/24/2011 3:02:24 PM Dhcp None 1003 N/A DANNYLAPTOP
Warning 3/24/2011 3:02:24 PM Dhcp None 1003 N/A DANNYLAPTOP
Warning 3/24/2011 1:55:09 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 1:55:07 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 1:54:57 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 1:54:26 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 1:42:42 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 1:42:40 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 1:42:30 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 1:41:53 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Error 3/24/2011 1:06:52 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 12:59:57 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 12:59:56 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 12:59:47 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 12:59:13 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 12:46:46 PM Dhcp None 1007 N/A DANNYLAPTOP
Warning 3/24/2011 12:46:45 PM Server None 2504 N/A DANNYLAPTOP
Warning 3/24/2011 12:46:37 PM Dhcp None 1003 N/A DANNYLAPTOP
Error 3/24/2011 12:46:10 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Warning 3/24/2011 12:39:52 PM Server None 2504 N/A DANNYLAPTOP
Error 3/24/2011 12:37:17 PM DCOM None 10016 NETWORK SERVICE DANNYLAPTOP
Error 3/24/2011 12:37:15 PM Dhcp None 1001 N/A DANNYLAPTOP
Error 3/24/2011 12:36:15 PM Service Control Manager None 7023 N/A DANNYLAPTOP
Error 3/24/2011 12:32:40 PM DCOM None 10016 NETWORK SERVICE DANNYLAPTOP
Error 3/24/2011 12:29:28 PM DCOM None 10016 NETWORK SERVICE DANNYLAPTOP
Warning 3/24/2011 12:27:50 PM Print None 20 SYSTEM DANNYLAPTOP
Error 3/24/2011 12:27:35 PM DCOM None 10016 NETWORK SERVICE DANNYLAPTOP
Error 3/24/2011 12:26:55 PM DCOM None 10016 NETWORK SERVICE DANNYLAPTOP
Error 3/23/2011 10:25:11 PM DCOM None 10010 SYSTEM DANNYLAPTOP
Warning 3/23/2011 9:40:55 PM Print None 20 SYSTEM DANNYLAPTOP
Warning 3/23/2011 9:20:32 PM ftdisk Disk 57 N/A DANNYLAPTOP
Warning 3/21/2011 12:15:16 PM Print None 20 SYSTEM DANNYLAPTOP
Error 3/21/2011 12:15:16 PM Print None 22 SYSTEM DANNYLAPTOP
Warning 3/21/2011 12:12:26 PM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:28:05 AM ftdisk Disk 57 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM ftdisk Disk 57 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM ftdisk Disk 57 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:47 AM disk None 51 N/A DANNYLAPTOP
Warning 3/21/2011 9:19:46 AM disk None 51 N/A DANNYLAPTOP




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