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Help please


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3 replies to this topic

#1 brownronaldo

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Posted 24 March 2011 - 01:42 PM

i got a virus on my computer an bullguard quarantined it

Trojan.Generic.KD.56988

i deleted it already so i do not have the file name, and i am an online gamer
so when i get on my TS3 its all choppy and i cant hear people talk also when im in game my
net graph is all choppy and i am skipping across the screen and cannot play (it gives me lag)

What can i do to fix the problem
Somebody said...
Virus Information (2705.tmp)
--------------------------------------------------
Name: Trojan.Generic.KD.56988
Type: Infected file
Status: Infected
Path: C:\Users\User Name\AppData\Loc...


Actions
--------------------------------------------------
Disinfect: failed
Move to quarantine: succeeded


AND

Somebody said...
Virus Information (85F6.tmp)
--------------------------------------------------
Name: Trojan.Generic.KD.56988
Type: Infected file
Status: Infected
Path: C:\Users\User Name\AppData\Loc...


Actions
--------------------------------------------------
Disinfect: failed
Move to quarantine: succeeded


BC AdBot (Login to Remove)

 


#2 boopme

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Posted 24 March 2011 - 02:33 PM

Hello. Lets run these next ,look at the logs and see how we are running.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 dwilliams15

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Posted 26 March 2011 - 08:09 AM

HELLO

Sounds like a bootkit you´ve got.

We need to get a comprehensive report of what is present in your system.

Download DDS and save it to your desktop from here: DDS
If you are using Firefox, go to the toolbar and click File. Then go down to Save As & click.
Then save it on the desktop. Save as dds.scr
Save as Type : All files

And then double click dds.scr to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt
Save both reports to your desktop. Post DDS.txt back to your topic.
Before you provide them, we ask that you remove any P2P/file sharing programs if you have any, and this includes Torrent software, before we clean your computer.

#4 boopme

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Posted 26 March 2011 - 01:10 PM

dwiiliams,,,this is quite possibly a bootkit and if so we iull ask for the DDS log, but NOTE this forums description.

Am I infected? What do I do?You never thought that it could happen to you, but it did. You went out and got infected with a nasty bit of malware that has dug its smelly claws into the very bowels of your computer. Fret not for help is at hand! Use this forum to vanquish the evil intruder!
No DDS, HijackThis, or ComboFix logs should be posted in this forum.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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