Federal Express Virus -- Is it better to restore image or try to clean computer?

One of my users on an XP SP3 computer with Office 2002 opened a spam email and also the attachment, Federal Express INC notification.zip
Unfortunately she didn't realize she had opened malware until I found it in a scan 4 days later.

McAfee caught the file and .exe file and deleted it:
c:\Documents and Settings\chandrika\Local Settings\Temporary Internet Files\OLK4\Federal Express INC notification.zip\Federal Express inc notification.exe

From my research on cisco.com it seems that this malware is in the family of Trojan.Sasfis, and it has probably already tried to download more malware and has embedded itself in processes on the computer in the four days while it was sitting on the computer.

My question is how to proceed?

Should I just restore the image of the System partition that I have from last year? That always seems the easiest and most complete solution to me, but since the user has logged on and off (which pushes her roaming profile back to the server) since the infection started, I'm concerned that I must also restore or clean the user profile somehow. I heard on a forum that this trojan may have also downloaded things onto App Data in the user profile.

Or should I just try to clean the computer using a forum on this website?

I'm not happy knowing I have a computer which probably has malware running on it, even though so far it's shown no symptoms.

Any help is appreciated!

JayoBayo

Edited by JayoBayo, 24 March 2011 - 12:14 PM.

Hello and welcome.
Your decision as to what action to take should be made by reading and asking yourself the questions presented in "When Should I Format, How Should I Reinstall?" In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

If you would like to run a scan so i can get a better feel please...
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
  For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Thanks for the advice!
I've included the malwarebytes scan log below. It only found a "startmenu/logoff" setting in the registry. I've found this before on other computers on my network and I always thought it was just a false positive showing our domain policy or a profile setting because we always have the logoff option in the start menu of the computer. I removed it anyway.

Thanks for the article "When should I format, how should I reinstall?".
This is a business computer with some sensitive personal data on it, but it's also connected to a bigger network with lots of addresses and personal info stored on it. So yes, I want to be as sure as possible any threat is gone.

The whole network is behind an ISA firewall on our server which may reduce the risk a little, but I'm not really sure how much it reduces the risk for this trojan.

Please let me know what is the best next step.

Thank you! Jayobayo


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6159

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

25/03/2011 14:16:11
mbam-log-2011-03-25 (14-16-11).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|K:\|M:\|R:\|W:\|)
Objects scanned: 616708
Time elapsed: 3 hour(s), 40 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hi, looks like the first scan got it(mcAfee).
Look in your Task manager ,press CTRL+SHIFT+ESC
Should now be open to Tasl Manager and at the Processes tab at the top.
See if any of these are rhere
CbEvtSvc.exe
lphcjkrj0etfg.exe
phcjkrj0etfg.bmp
pphcjkrj0etfg.exe
If so right click each and click the End Proceeses tab

If found,update and reeun MBAM after.

Also now regardless,check for a TDSS rootkit/
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
• If TDSSKiller does not run, try renaming it.
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
• Click the Start Scan button.
• Do not use the computer during the scan
• If the scan completes with nothing found, click Close to exit.
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
• Copy and paste the contents of that file in your next reply.

Edited by boopme, 25 March 2011 - 01:26 PM.

The four processes you mentioned above were not running in my task manager so I didn't run the MBAM scan again.

The TDSS Rootkit Removing Tool scan showed no infections.

Does this mean that my computer is clean? It definitely had the virus .exe file sitting on it for four days. Or is a backdoor maybe still lurking there somewhere waiting for instructions?

Thanks for your help so far and let me know if any other checks are needed, what is the best next step.

I've pasted the TDSS Rootkit scan log below.

--Jayobayo


2011/03/26 14:25:40.0656 3324 TDSS rootkit removing tool 2.4.21.0 Mar 10 2011 12:26:28
2011/03/26 14:25:40.0703 3324 ================================================================================
2011/03/26 14:25:40.0703 3324 SystemInfo:
2011/03/26 14:25:40.0703 3324
2011/03/26 14:25:40.0703 3324 OS Version: 5.1.2600 ServicePack: 3.0
2011/03/26 14:25:40.0703 3324 Product type: Workstation
2011/03/26 14:25:40.0703 3324 ComputerName: HUM-28
2011/03/26 14:25:40.0703 3324 UserName: Chandrika
2011/03/26 14:25:40.0703 3324 Windows directory: C:\WINDOWS
2011/03/26 14:25:40.0703 3324 System windows directory: C:\WINDOWS
2011/03/26 14:25:40.0703 3324 Processor architecture: Intel x86
2011/03/26 14:25:40.0703 3324 Number of processors: 2
2011/03/26 14:25:40.0703 3324 Page size: 0x1000
2011/03/26 14:25:40.0703 3324 Boot type: Normal boot
2011/03/26 14:25:40.0703 3324 ================================================================================
2011/03/26 14:25:41.0343 3324 Initialize success
2011/03/26 14:26:00.0968 0968 ================================================================================
2011/03/26 14:26:00.0968 0968 Scan started
2011/03/26 14:26:00.0968 0968 Mode: Manual;
2011/03/26 14:26:00.0968 0968 ================================================================================
2011/03/26 14:26:01.0140 0968 61883 (914a9709fc3bf419ad2f85547f2a4832) C:\WINDOWS\system32\DRIVERS\61883.sys
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2011/03/26 14:26:01.0343 0968 ACPIEC (9859c0f6936e723e4892d7141b1327d5) C:\WINDOWS\system32\drivers\ACPIEC.sys
2011/03/26 14:26:01.0406 0968 adfs (73685e15ef8b0bd9c30f1af413f13d49) C:\WINDOWS\system32\drivers\adfs.sys
2011/03/26 14:26:01.0562 0968 aec (8bed39e3c35d6a489438b8141717a557) C:\WINDOWS\system32\drivers\aec.sys
2011/03/26 14:26:01.0609 0968 AFD (7e775010ef291da96ad17ca4b17137d7) C:\WINDOWS\System32\drivers\afd.sys
2011/03/26 14:26:01.0734 0968 Arp1394 (b5b8a80875c1dededa8b02765642c32f) C:\WINDOWS\system32\DRIVERS\arp1394.sys
2011/03/26 14:26:01.0843 0968 AsyncMac (b153affac761e7f5fcfa822b9c4e97bc) C:\WINDOWS\system32\DRIVERS\asyncmac.sys
2011/03/26 14:26:01.0890 0968 atapi (9f3a2f5aa6875c72bf062c712cfa2674) C:\WINDOWS\system32\DRIVERS\atapi.sys
2011/03/26 14:26:01.0984 0968 ati2mtag (8a1a80ef7455244530b117eead8a427f) C:\WINDOWS\system32\DRIVERS\ati2mtag.sys
2011/03/26 14:26:02.0140 0968 Atmarpc (9916c1225104ba14794209cfa8012159) C:\WINDOWS\system32\DRIVERS\atmarpc.sys
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2011/03/26 14:26:02.0484 0968 CCDECODE (0be5aef125be881c4f854c554f2b025c) C:\WINDOWS\system32\DRIVERS\CCDECODE.sys
2011/03/26 14:26:02.0546 0968 Cdaudio (c1b486a7658353d33a10cc15211a873b) C:\WINDOWS\system32\drivers\Cdaudio.sys
2011/03/26 14:26:02.0593 0968 Cdfs (c885b02847f5d2fd45a24e219ed93b32) C:\WINDOWS\system32\drivers\Cdfs.sys
2011/03/26 14:26:02.0625 0968 Cdr4_xp (223dea13c9d064babc882b4727f6f905) C:\WINDOWS\system32\drivers\Cdr4_xp.sys
2011/03/26 14:26:02.0671 0968 Cdralw2k (9e26599599d178e71afb5599e146031a) C:\WINDOWS\system32\drivers\Cdralw2k.sys
2011/03/26 14:26:02.0750 0968 Cdrom (1f4260cc5b42272d71f79e570a27a4fe) C:\WINDOWS\system32\DRIVERS\cdrom.sys
2011/03/26 14:26:02.0828 0968 cdudf_xp (cfd81f2140193fc7f1812e6d6eaf6795) C:\WINDOWS\system32\drivers\cdudf_xp.sys
2011/03/26 14:26:02.0890 0968 cercsr6 (84853b3fd012251690570e9e7e43343f) C:\WINDOWS\system32\drivers\cercsr6.sys
2011/03/26 14:26:03.0171 0968 Disk (044452051f3e02e7963599fc8f4f3e25) C:\WINDOWS\system32\DRIVERS\disk.sys
2011/03/26 14:26:03.0218 0968 dmboot (d992fe1274bde0f84ad826acae022a41) C:\WINDOWS\system32\drivers\dmboot.sys
2011/03/26 14:26:03.0265 0968 dmio (7c824cf7bbde77d95c08005717a95f6f) C:\WINDOWS\system32\drivers\dmio.sys
2011/03/26 14:26:03.0312 0968 dmload (e9317282a63ca4d188c0df5e09c6ac5f) C:\WINDOWS\system32\drivers\dmload.sys
2011/03/26 14:26:03.0343 0968 DMusic (8a208dfcf89792a484e76c40e5f50b45) C:\WINDOWS\system32\drivers\DMusic.sys
2011/03/26 14:26:03.0437 0968 drmkaud (8f5fcff8e8848afac920905fbd9d33c8) C:\WINDOWS\system32\drivers\drmkaud.sys
2011/03/26 14:26:03.0468 0968 dvd_2K (677829f7010768eeeed8d0083e510dab) C:\WINDOWS\system32\drivers\dvd_2K.sys
2011/03/26 14:26:03.0593 0968 Fastfat (38d332a6d56af32635675f132548343e) C:\WINDOWS\system32\drivers\Fastfat.sys
2011/03/26 14:26:03.0625 0968 Fdc (92cdd60b6730b9f50f6a1a0c1f8cdc81) C:\WINDOWS\system32\drivers\Fdc.sys
2011/03/26 14:26:03.0656 0968 Fips (d45926117eb9fa946a6af572fbe1caa3) C:\WINDOWS\system32\drivers\Fips.sys
2011/03/26 14:26:03.0703 0968 Flpydisk (9d27e7b80bfcdf1cdd9b555862d5e7f0) C:\WINDOWS\system32\drivers\Flpydisk.sys
2011/03/26 14:26:03.0765 0968 FltMgr (b2cf4b0786f8212cb92ed2b50c6db6b0) C:\WINDOWS\system32\drivers\fltmgr.sys
2011/03/26 14:26:03.0812 0968 Fs_Rec (3e1e2bd4f39b0e2b7dc4f4d2bcc2779a) C:\WINDOWS\system32\drivers\Fs_Rec.sys
2011/03/26 14:26:03.0859 0968 Ftdisk (6ac26732762483366c3969c9e4d2259d) C:\WINDOWS\system32\DRIVERS\ftdisk.sys
2011/03/26 14:26:03.0921 0968 GEARAspiWDM (8182ff89c65e4d38b2de4bb0fb18564e) C:\WINDOWS\system32\Drivers\GEARAspiWDM.sys
2011/03/26 14:26:04.0031 0968 Gpc (0a02c63c8b144bd8c86b103dee7c86a2) C:\WINDOWS\system32\DRIVERS\msgpc.sys
2011/03/26 14:26:04.0093 0968 HDAudBus (573c7d0a32852b48f3058cfd8026f511) C:\WINDOWS\system32\DRIVERS\HDAudBus.sys
2011/03/26 14:26:04.0140 0968 hidusb (ccf82c5ec8a7326c3066de870c06daf1) C:\WINDOWS\system32\DRIVERS\hidusb.sys
2011/03/26 14:26:04.0218 0968 hotcore3 (aa045211f03a2be9bfb16f77ca92769e) C:\WINDOWS\system32\DRIVERS\hotcore3.sys
2011/03/26 14:26:04.0312 0968 HTTP (f80a415ef82cd06ffaf0d971528ead38) C:\WINDOWS\system32\Drivers\HTTP.sys
2011/03/26 14:26:04.0359 0968 i1display (8313a6af9de34a9d24df2329a548b004) C:\WINDOWS\system32\Drivers\i1display.sys
2011/03/26 14:26:04.0500 0968 i8042prt (4a0b06aa8943c1e332520f7440c0aa30) C:\WINDOWS\system32\DRIVERS\i8042prt.sys
2011/03/26 14:26:04.0562 0968 iastor (bdc361489a7f22e568060fa6fb3c960e) C:\WINDOWS\system32\DRIVERS\iaStor.sys
2011/03/26 14:26:04.0609 0968 Imapi (083a052659f5310dd8b6a6cb05edcf8e) C:\WINDOWS\system32\DRIVERS\imapi.sys
2011/03/26 14:26:04.0671 0968 intelppm (8c953733d8f36eb2133f5bb58808b66b) C:\WINDOWS\system32\DRIVERS\intelppm.sys
2011/03/26 14:26:04.0703 0968 Ip6Fw (3bb22519a194418d5fec05d800a19ad0) C:\WINDOWS\system32\drivers\ip6fw.sys
2011/03/26 14:26:04.0750 0968 IpFilterDriver (731f22ba402ee4b62748adaf6363c182) C:\WINDOWS\system32\DRIVERS\ipfltdrv.sys
2011/03/26 14:26:04.0781 0968 IpInIp (b87ab476dcf76e72010632b5550955f5) C:\WINDOWS\system32\DRIVERS\ipinip.sys
2011/03/26 14:26:04.0812 0968 IpNat (cc748ea12c6effde940ee98098bf96bb) C:\WINDOWS\system32\DRIVERS\ipnat.sys
2011/03/26 14:26:04.0875 0968 IPSec (23c74d75e36e7158768dd63d92789a91) C:\WINDOWS\system32\DRIVERS\ipsec.sys
2011/03/26 14:26:04.0921 0968 IRENUM (c93c9ff7b04d772627a3646d89f7bf89) C:\WINDOWS\system32\DRIVERS\irenum.sys
2011/03/26 14:26:04.0984 0968 isapnp (05a299ec56e52649b1cf2fc52d20f2d7) C:\WINDOWS\system32\DRIVERS\isapnp.sys
2011/03/26 14:26:05.0031 0968 Kbdclass (463c1ec80cd17420a542b7f36a36f128) C:\WINDOWS\system32\DRIVERS\kbdclass.sys
2011/03/26 14:26:05.0078 0968 kbdhid (9ef487a186dea361aa06913a75b3fa99) C:\WINDOWS\system32\DRIVERS\kbdhid.sys
2011/03/26 14:26:05.0125 0968 kmixer (692bcf44383d056aed41b045a323d378) C:\WINDOWS\system32\drivers\kmixer.sys
2011/03/26 14:26:05.0156 0968 KSecDD (b467646c54cc746128904e1654c750c1) C:\WINDOWS\system32\drivers\KSecDD.sys
2011/03/26 14:26:05.0265 0968 LVUSBSta (be5e104be263921d6842c555db6a5c23) C:\WINDOWS\system32\DRIVERS\LVUSBSta.sys
2011/03/26 14:26:05.0421 0968 MarvinBus (a3e700d78eec390f1208098cdca5c6b6) C:\WINDOWS\system32\DRIVERS\MarvinBus.sys
2011/03/26 14:26:05.0578 0968 mfeapfk (5cbf9d2fab2abc461b2f67c802f52543) C:\WINDOWS\system32\drivers\mfeapfk.sys
2011/03/26 14:26:05.0656 0968 mfeavfk (10718b3eeb9e98c5b4aad7c0a23a9efa) C:\WINDOWS\system32\drivers\mfeavfk.sys
2011/03/26 14:26:05.0781 0968 mfebopk (e665cff48e376b48d2cc84be1559f131) C:\WINDOWS\system32\drivers\mfebopk.sys
2011/03/26 14:26:05.0843 0968 mfehidk (e2f200d38b72e47b88489e2c97dfd6d8) C:\WINDOWS\system32\drivers\mfehidk.sys
2011/03/26 14:26:05.0968 0968 mferkdet (ef04236d1a4f9f672b5258de83e2ee35) C:\WINDOWS\system32\drivers\mferkdet.sys
2011/03/26 14:26:06.0109 0968 mfetdik (d5a4b1ae4958ccfc66c1d17c1f42ba08) C:\WINDOWS\system32\drivers\mfetdik.sys
2011/03/26 14:26:06.0203 0968 mmc_2K (9b90303a9c9405a6ce1466ff4aa20fdd) C:\WINDOWS\system32\drivers\mmc_2K.sys
2011/03/26 14:26:06.0281 0968 mnmdd (4ae068242760a1fb6e1a44bf4e16afa6) C:\WINDOWS\system32\drivers\mnmdd.sys
2011/03/26 14:26:06.0359 0968 Modem (dfcbad3cec1c5f964962ae10e0bcc8e1) C:\WINDOWS\system32\drivers\Modem.sys
2011/03/26 14:26:06.0406 0968 Mouclass (35c9e97194c8cfb8430125f8dbc34d04) C:\WINDOWS\system32\DRIVERS\mouclass.sys
2011/03/26 14:26:06.0421 0968 mouhid (b1c303e17fb9d46e87a98e4ba6769685) C:\WINDOWS\system32\DRIVERS\mouhid.sys
2011/03/26 14:26:06.0484 0968 MountMgr (a80b9a0bad1b73637dbcbba7df72d3fd) C:\WINDOWS\system32\drivers\MountMgr.sys
2011/03/26 14:26:06.0546 0968 MRxDAV (e3f17e1ea5256709d4e97ef0da04b3c9) C:\WINDOWS\system32\DRIVERS\mrxdav.sys
2011/03/26 14:26:06.0703 0968 MRxSmb (f3aefb11abc521122b67095044169e98) C:\WINDOWS\system32\DRIVERS\mrxsmb.sys
2011/03/26 14:26:06.0750 0968 Msfs (c941ea2454ba8350021d774daf0f1027) C:\WINDOWS\system32\drivers\Msfs.sys
2011/03/26 14:26:06.0812 0968 MSKSSRV (d1575e71568f4d9e14ca56b7b0453bf1) C:\WINDOWS\system32\drivers\MSKSSRV.sys
2011/03/26 14:26:06.0843 0968 MSPCLOCK (325bb26842fc7ccc1fcce2c457317f3e) C:\WINDOWS\system32\drivers\MSPCLOCK.sys
2011/03/26 14:26:06.0875 0968 MSPQM (bad59648ba099da4a17680b39730cb3d) C:\WINDOWS\system32\drivers\MSPQM.sys
2011/03/26 14:26:06.0921 0968 mssmbios (af5f4f3f14a8ea2c26de30f7a1e17136) C:\WINDOWS\system32\DRIVERS\mssmbios.sys
2011/03/26 14:26:06.0953 0968 MSTAPE (5c3f9bdf4db23b75306388fc26a0a8e5) C:\WINDOWS\system32\DRIVERS\mstape.sys
2011/03/26 14:26:06.0984 0968 MSTEE (e53736a9e30c45fa9e7b5eac55056d1d) C:\WINDOWS\system32\drivers\MSTEE.sys
2011/03/26 14:26:07.0015 0968 Mup (2f625d11385b1a94360bfc70aaefdee1) C:\WINDOWS\system32\drivers\Mup.sys
2011/03/26 14:26:07.0062 0968 NABTSFEC (5b50f1b2a2ed47d560577b221da734db) C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys
2011/03/26 14:26:07.0109 0968 NDIS (1df7f42665c94b825322fae71721130d) C:\WINDOWS\system32\drivers\NDIS.sys
2011/03/26 14:26:07.0156 0968 NdisIP (7ff1f1fd8609c149aa432f95a8163d97) C:\WINDOWS\system32\DRIVERS\NdisIP.sys
2011/03/26 14:26:07.0203 0968 NdisTapi (1ab3d00c991ab086e69db84b6c0ed78f) C:\WINDOWS\system32\DRIVERS\ndistapi.sys
2011/03/26 14:26:07.0250 0968 Ndisuio (f927a4434c5028758a842943ef1a3849) C:\WINDOWS\system32\DRIVERS\ndisuio.sys
2011/03/26 14:26:07.0296 0968 NdisWan (edc1531a49c80614b2cfda43ca8659ab) C:\WINDOWS\system32\DRIVERS\ndiswan.sys
2011/03/26 14:26:07.0343 0968 NDProxy (9282bd12dfb069d3889eb3fcc1000a9b) C:\WINDOWS\system32\drivers\NDProxy.sys
2011/03/26 14:26:07.0468 0968 NetBIOS (5d81cf9a2f1a3a756b66cf684911cdf0) C:\WINDOWS\system32\DRIVERS\netbios.sys
2011/03/26 14:26:07.0515 0968 NetBT (74b2b2f5bea5e9a3dc021d685551bd3d) C:\WINDOWS\system32\DRIVERS\netbt.sys
2011/03/26 14:26:07.0562 0968 NIC1394 (e9e47cfb2d461fa0fc75b7a74c6383ea) C:\WINDOWS\system32\DRIVERS\nic1394.sys
2011/03/26 14:26:07.0625 0968 Npfs (3182d64ae053d6fb034f44b6def8034a) C:\WINDOWS\system32\drivers\Npfs.sys
2011/03/26 14:26:07.0656 0968 Ntfs (78a08dd6a8d65e697c18e1db01c5cdca) C:\WINDOWS\system32\drivers\Ntfs.sys
2011/03/26 14:26:07.0718 0968 Null (73c1e1f395918bc2c6dd67af7591a3ad) C:\WINDOWS\system32\drivers\Null.sys
2011/03/26 14:26:07.0765 0968 NwlnkFlt (b305f3fad35083837ef46a0bbce2fc57) C:\WINDOWS\system32\DRIVERS\nwlnkflt.sys
2011/03/26 14:26:07.0796 0968 NwlnkFwd (c99b3415198d1aab7227f2c88fd664b9) C:\WINDOWS\system32\DRIVERS\nwlnkfwd.sys
2011/03/26 14:26:07.0859 0968 ohci1394 (ca33832df41afb202ee7aeb05145922f) C:\WINDOWS\system32\DRIVERS\ohci1394.sys
2011/03/26 14:26:07.0906 0968 OMCI (cec7e2c6c1fa00c7ab2f5434f848ae51) C:\WINDOWS\SYSTEM32\DRIVERS\OMCI.SYS
2011/03/26 14:26:07.0984 0968 Parport (5575faf8f97ce5e713d108c2a58d7c7c) C:\WINDOWS\system32\DRIVERS\parport.sys
2011/03/26 14:26:08.0015 0968 PartMgr (beb3ba25197665d82ec7065b724171c6) C:\WINDOWS\system32\drivers\PartMgr.sys
2011/03/26 14:26:08.0046 0968 ParVdm (70e98b3fd8e963a6a46a2e6247e0bea1) C:\WINDOWS\system32\drivers\ParVdm.sys
2011/03/26 14:26:08.0078 0968 PCI (a219903ccf74233761d92bef471a07b1) C:\WINDOWS\system32\DRIVERS\pci.sys
2011/03/26 14:26:08.0109 0968 PCIIde (ccf5f451bb1a5a2a522a76e670000ff0) C:\WINDOWS\system32\DRIVERS\pciide.sys
2011/03/26 14:26:08.0171 0968 Pcmcia (9e89ef60e9ee05e3f2eef2da7397f1c1) C:\WINDOWS\system32\drivers\Pcmcia.sys
2011/03/26 14:26:08.0218 0968 PD0620VID (4431f2fa27f56f4bc654b0af5810cc91) C:\WINDOWS\system32\DRIVERS\P0620Vid.sys
2011/03/26 14:26:08.0468 0968 PID_PEPI (a7598e897da639e255ad4188fa398478) C:\WINDOWS\system32\DRIVERS\LV302V32.SYS
2011/03/26 14:26:08.0640 0968 PptpMiniport (efeec01b1d3cf84f16ddd24d9d9d8f99) C:\WINDOWS\system32\DRIVERS\raspptp.sys
2011/03/26 14:26:08.0687 0968 PSched (09298ec810b07e5d582cb3a3f9255424) C:\WINDOWS\system32\DRIVERS\psched.sys
2011/03/26 14:26:08.0734 0968 PSI (d24dfd16a1e2a76034df5aa18125c35d) C:\WINDOWS\system32\DRIVERS\psi_mf.sys
2011/03/26 14:26:08.0875 0968 Ptilink (80d317bd1c3dbc5d4fe7b1678c60cadd) C:\WINDOWS\system32\DRIVERS\ptilink.sys
2011/03/26 14:26:08.0906 0968 pwd_2k (d8b90616a8bd53de281dbdb664c0984a) C:\WINDOWS\system32\drivers\pwd_2k.sys
2011/03/26 14:26:08.0984 0968 PxHelp20 (49452bfcec22f36a7a9b9c2181bc3042) C:\WINDOWS\system32\Drivers\PxHelp20.sys
2011/03/26 14:26:09.0078 0968 RasAcd (fe0d99d6f31e4fad8159f690d68ded9c) C:\WINDOWS\system32\DRIVERS\rasacd.sys
2011/03/26 14:26:09.0125 0968 Rasl2tp (11b4a627bc9614b885c4969bfa5ff8a6) C:\WINDOWS\system32\DRIVERS\rasl2tp.sys
2011/03/26 14:26:09.0156 0968 RasPppoe (5bc962f2654137c9909c3d4603587dee) C:\WINDOWS\system32\DRIVERS\raspppoe.sys
2011/03/26 14:26:09.0171 0968 Raspti (fdbb1d60066fcfbb7452fd8f9829b242) C:\WINDOWS\system32\DRIVERS\raspti.sys
2011/03/26 14:26:09.0234 0968 Rdbss (7ad224ad1a1437fe28d89cf22b17780a) C:\WINDOWS\system32\DRIVERS\rdbss.sys
2011/03/26 14:26:09.0265 0968 RDPCDD (4912d5b403614ce99c28420f75353332) C:\WINDOWS\system32\DRIVERS\RDPCDD.sys
2011/03/26 14:26:09.0312 0968 rdpdr (15cabd0f7c00c47c70124907916af3f1) C:\WINDOWS\system32\DRIVERS\rdpdr.sys
2011/03/26 14:26:09.0343 0968 RDPWD (6728e45b66f93c08f11de2e316fc70dd) C:\WINDOWS\system32\drivers\RDPWD.sys
2011/03/26 14:26:09.0375 0968 redbook (f828dd7e1419b6653894a8f97a0094c5) C:\WINDOWS\system32\DRIVERS\redbook.sys
2011/03/26 14:26:09.0421 0968 Revoflt (8b5b8a11306190c6963d3473f052d3c8) C:\WINDOWS\system32\DRIVERS\revoflt.sys
2011/03/26 14:26:09.0562 0968 sbp2port (b244960e5a1db8e9d5d17086de37c1e4) C:\WINDOWS\system32\DRIVERS\sbp2port.sys
2011/03/26 14:26:09.0625 0968 Secdrv (90a3935d05b494a5a39d37e71f09a677) C:\WINDOWS\system32\DRIVERS\secdrv.sys
2011/03/26 14:26:09.0671 0968 Sentinel (4f290b3618de548fa0caa658dd39f78e) C:\WINDOWS\System32\Drivers\SENTINEL.SYS
2011/03/26 14:26:09.0812 0968 serenum (0f29512ccd6bead730039fb4bd2c85ce) C:\WINDOWS\system32\DRIVERS\serenum.sys
2011/03/26 14:26:09.0859 0968 Serial (cca207a8896d4c6a0c9ce29a4ae411a7) C:\WINDOWS\system32\DRIVERS\serial.sys
2011/03/26 14:26:09.0921 0968 Sfloppy (8e6b8c671615d126fdc553d1e2de5562) C:\WINDOWS\system32\DRIVERS\sfloppy.sys
2011/03/26 14:26:09.0984 0968 SLIP (866d538ebe33709a5c9f5c62b73b7d14) C:\WINDOWS\system32\DRIVERS\SLIP.sys
2011/03/26 14:26:10.0031 0968 SONYPVU1 (a1eceeaa5c5e74b2499eb51d38185b84) C:\WINDOWS\system32\DRIVERS\SONYPVU1.SYS
2011/03/26 14:26:10.0093 0968 splitter (ab8b92451ecb048a4d1de7c3ffcb4a9f) C:\WINDOWS\system32\drivers\splitter.sys
2011/03/26 14:26:10.0156 0968 sr (76bb022c2fb6902fd5bdd4f78fc13a5d) C:\WINDOWS\system32\DRIVERS\sr.sys
2011/03/26 14:26:10.0203 0968 Srv (0f6aefad3641a657e18081f52d0c15af) C:\WINDOWS\system32\DRIVERS\srv.sys
2011/03/26 14:26:10.0328 0968 STHDA (8990440e4b2a7ca5a56a1833b03741fd) C:\WINDOWS\system32\drivers\sthda.sys
2011/03/26 14:26:10.0437 0968 streamip (77813007ba6265c4b6098187e6ed79d2) C:\WINDOWS\system32\DRIVERS\StreamIP.sys
2011/03/26 14:26:10.0484 0968 swenum (3941d127aef12e93addf6fe6ee027e0f) C:\WINDOWS\system32\DRIVERS\swenum.sys
2011/03/26 14:26:10.0515 0968 swmidi (8ce882bcc6cf8a62f2b2323d95cb3d01) C:\WINDOWS\system32\drivers\swmidi.sys
2011/03/26 14:26:10.0625 0968 sysaudio (8b83f3ed0f1688b4958f77cd6d2bf290) C:\WINDOWS\system32\drivers\sysaudio.sys
2011/03/26 14:26:10.0703 0968 Tcpip (9aefa14bd6b182d61e3119fa5f436d3d) C:\WINDOWS\system32\DRIVERS\tcpip.sys
2011/03/26 14:26:10.0750 0968 TDPIPE (6471a66807f5e104e4885f5b67349397) C:\WINDOWS\system32\drivers\TDPIPE.sys
2011/03/26 14:26:10.0765 0968 TDTCP (c56b6d0402371cf3700eb322ef3aaf61) C:\WINDOWS\system32\drivers\TDTCP.sys
2011/03/26 14:26:10.0796 0968 TermDD (88155247177638048422893737429d9e) C:\WINDOWS\system32\DRIVERS\termdd.sys
2011/03/26 14:26:10.0890 0968 UdfReadr_xp (4e75005b74be901c30f2636df40b0c15) C:\WINDOWS\system32\drivers\UdfReadr_xp.sys
2011/03/26 14:26:11.0000 0968 Udfs (5787b80c2e3c5e2f56c2a233d91fa2c9) C:\WINDOWS\system32\drivers\Udfs.sys
2011/03/26 14:26:11.0062 0968 UimBus (c0b8d187f4d819822179553e04bc9144) C:\WINDOWS\system32\DRIVERS\UimBus.sys
2011/03/26 14:26:11.0156 0968 Uim_IM (17f0587b04a80bca09de5984170b2853) C:\WINDOWS\system32\Drivers\Uim_IM.sys
2011/03/26 14:26:11.0250 0968 Update (402ddc88356b1bac0ee3dd1580c76a31) C:\WINDOWS\system32\DRIVERS\update.sys
2011/03/26 14:26:11.0312 0968 usbaudio (e919708db44ed8543a7c017953148330) C:\WINDOWS\system32\drivers\usbaudio.sys
2011/03/26 14:26:11.0359 0968 usbccgp (173f317ce0db8e21322e71b7e60a27e8) C:\WINDOWS\system32\DRIVERS\usbccgp.sys
2011/03/26 14:26:11.0406 0968 usbehci (65dcf09d0e37d4c6b11b5b0b76d470a7) C:\WINDOWS\system32\DRIVERS\usbehci.sys
2011/03/26 14:26:11.0453 0968 usbhub (1ab3cdde553b6e064d2e754efe20285c) C:\WINDOWS\system32\DRIVERS\usbhub.sys
2011/03/26 14:26:11.0515 0968 usbprint (a717c8721046828520c9edf31288fc00) C:\WINDOWS\system32\DRIVERS\usbprint.sys
2011/03/26 14:26:11.0546 0968 usbscan (a0b8cf9deb1184fbdd20784a58fa75d4) C:\WINDOWS\system32\DRIVERS\usbscan.sys
2011/03/26 14:26:11.0578 0968 USBSTOR (a32426d9b14a089eaa1d922e0c5801a9) C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS
2011/03/26 14:26:11.0609 0968 usbuhci (26496f9dee2d787fc3e61ad54821ffe6) C:\WINDOWS\system32\DRIVERS\usbuhci.sys
2011/03/26 14:26:11.0640 0968 usb_rndisx (b6cc50279d6cd28e090a5d33244adc9a) C:\WINDOWS\system32\DRIVERS\usb8023x.sys
2011/03/26 14:26:11.0703 0968 VgaSave (0d3a8fafceacd8b7625cd549757a7df1) C:\WINDOWS\System32\drivers\vga.sys
2011/03/26 14:26:11.0750 0968 VNUSB (ae01e1ed5a81e0d268b91b4a6de5a872) C:\WINDOWS\system32\DRIVERS\VNUSB.sys
2011/03/26 14:26:11.0843 0968 VolSnap (4c8fcb5cc53aab716d810740fe59d025) C:\WINDOWS\system32\drivers\VolSnap.sys
2011/03/26 14:26:11.0906 0968 Wanarp (e20b95baedb550f32dd489265c1da1f6) C:\WINDOWS\system32\DRIVERS\wanarp.sys
2011/03/26 14:26:11.0953 0968 WDC_SAM (d6efaf429fd30c5df613d220e344cce7) C:\WINDOWS\system32\DRIVERS\wdcsam.sys
2011/03/26 14:26:12.0046 0968 wdmaud (6768acf64b18196494413695f0c3a00f) C:\WINDOWS\system32\drivers\wdmaud.sys
2011/03/26 14:26:12.0156 0968 WSTCODEC (c98b39829c2bbd34e454150633c62c78) C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS
2011/03/26 14:26:12.0187 0968 WudfPf (f15feafffbb3644ccc80c5da584e6311) C:\WINDOWS\system32\DRIVERS\WudfPf.sys
2011/03/26 14:26:12.0218 0968 WudfRd (28b524262bce6de1f7ef9f510ba3985b) C:\WINDOWS\system32\DRIVERS\wudfrd.sys
2011/03/26 14:26:12.0468 0968 ================================================================================
2011/03/26 14:26:12.0468 0968 Scan finished
2011/03/26 14:26:12.0468 0968 ================================================================================

I think we're good. We just need to clear your Temp files so nothing can hang there and clear your Restore points.

So let's mop up.

Run TFC by OT (Temp File Cleaner)
Please download TFC by Old Timer and save it to your desktop.
alternate download link

Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" tab, then click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:

• Simple and easy ways to keep your computer safe.
• How did I get infected?, With steps so it does not happen again!.
• Hardening Windows Security - Part 1 & Part 2.
• Configuring Internet Explorer for Practical Security and Privacy - How to Secure Your Web Browser.
• Your Guide To Staying Safe Online.
• Use Task Manager to close pop-up messages to safely exit malware attacks.

• Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

• Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:

• USB-Based Malware Attacks.
• When is AUTORUN.INF really an AUTORUN.INF?.
• Please disable Autorun asap!.

I ran the TFC and it cleaned out more files. I don't use system restore and have it disabled, so I don't need to worry about that one.
I also disabled autorun.
Thanks for the links to the great articles on keeping my computer safe, fantastic.

One last question, if I get malware in the future on any machine, is it enough just to restore the image of the system partition with Paragon
to a date before the infection started (I make images about every six months), I mean would that most likely clean out the system as well or
better than the steps I just did? Or is it better to check and clean the way I did now?
My thinking is that restoring an image would work well as a clean wipe, as long as I also restore a backup of the infected roaming profile as well.

Thank you so much for all your help! You have just made the world a safer place with your education and my computer and peace of mind are at ease.

JayoBayo

This should be OK in most scenarios.

Great, thanks again for all your help.

Jayobayo

You're welcome