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Computer is a mess!! need ideas please


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#1 Steve M 1978

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Posted 24 March 2011 - 12:10 PM

Hi,

A friend has given me his laptop, he has photos and music on it that he would like saving. you know what its like when a virus comes along, you need to beat it before you wipe it!! its a male thing!

anyway. i have had a look and instantly on boot you dont get to desktop, you need to run explorer. when the desktop appears the browser is hijacked and keeps opening up random things. Avast is disabled and wont enable. i just get error messages. When i goto other AV websites the browser redirects.

Finally when i run Rkill i get a blue screen of death.

I have been in to command prompt to activate the administrator account and i can now log in directly as admin. he says he thinks the USB ports are disabled but i have not been in to it that deeply yet.

Any initial thoughts?

Sony Vaio laptop
windows 7

Edited by Steve M 1978, 24 March 2011 - 12:10 PM.


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#2 etavares

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Posted 30 March 2011 - 05:51 PM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
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  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.



Now....since you can't post a log, just reply back with the current state of the machine.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

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Posted 04 April 2011 - 05:29 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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